Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with...
When we’re thinking about customer engagement, we’re acutelyaware of all the forces at play competing for our customer’s attention. Solutionsthat make life...
When we’re thinking about customer engagement, we’re acutelyaware of all the forces at play competing for our customer’s attention. Solutionsthat make life easier for our customers draw attention to themselves. We tendto engage more when there is a distinct benefit and we can take a deep breathand accept that there is hope in the world and everything isn’t designed tofrustrate us and make our lives miserable. (sigh…) When products are designed to automateprocesses that were...
When we’re thinking about customer engagement, we’re acutelyaware of all the forces at play competing for our customer’s attention. Solutionsthat make life easier for our customers draw attention...
Engaging Customers is Critical for BusinessGrowth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to...
Engaging Customers is Critical for BusinessGrowth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before. We all know that successfully engaging customers is criticalto an organization’s business success. We also know that engaging our customersis more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last...
Engaging Customers is Critical for BusinessGrowth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution SummaryAncestry.com Inc is the largest for-profit genealogy company in the world...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution SummaryAncestry.com Inc is the largest for-profit genealogy company in the world and it operates a network of genealogical and historical record websites focused on the U.S. and nine foreign countries, develops and markets genealogical software, and offers a wide array of genealogical related services. As of June 2012, the company provided access to more than 10 billion records, 38 million family...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution SummaryAncestry.com Inc is the largest for-profit genealogy company in the world and it operates a network of genealogical...
This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer...
This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation...
This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw...
Of course, here on our WebCenter blog –we’d like to highlight and brag about our great WebCenter winners.The 2012 WebCenter Innovation Award Winners University...
Of course, here on our WebCenter blog –we’d like to highlight and brag about our great WebCenter winners.The 2012 WebCenter Innovation Award Winners University of Louisville Location: Louisville, KY, USA Industry: Higher Education Fusion Middleware Products:WebCenter Portal, WebCenter Content, JDeveloper, WebLogic, Oracle BI, OracleIdM University of Louisville is a state supported research university Statewide Informatics Network to improve public health The University of...
Of course, here on our WebCenter blog –we’d like to highlight and brag about our great WebCenter winners.The 2012 WebCenter Innovation Award Winners University of Louisville Location: Louisville, KY,...
Oracle FusionMiddleware: Meet This Year's Most Impressive Customer Projects Oracle OpenWorld Session – Tuesday Oct. 2,2012: Moscone West, Room 3001 at11:45AM...
Oracle FusionMiddleware: Meet This Year's Most Impressive Customer Projects Oracle OpenWorld Session – Tuesday Oct. 2,2012: Moscone West, Room 3001 at11:45AM This year – the Oracle Excellence awards had an amazingnumber of nominations. Each group at Oracle had a challenge to select the mostinnovative and game-changing nominations for their winners. The FusionMiddleware Innovation Awards, jointly sponsored by Oracle, OAUG, QUEST, ODTUG,IOUG, AUSOUG and UKOUG, honor...
Oracle FusionMiddleware: Meet This Year's Most Impressive Customer Projects Oracle OpenWorld Session – Tuesday Oct. 2,2012: Moscone West, Room 3001 at11:45AM This year – the Oracle Excellence...
Welcome to OpenWorld! OpenWorld 2012 got underway today with a series of meetings with themembers of the WebCenter Customer Advisory Board. Led by the WebCenter...
Welcome to OpenWorld! OpenWorld 2012 got underway today with a series of meetings with themembers of the WebCenter Customer Advisory Board. Led by the WebCenter Product Management team,these meetings are a great way for the product team and customers to directlyinteract and discuss real-life business challenges, product details and todiscuss upcoming features and functionality. This year, board members participated in discussions aroundlive demos around product enhancements...
Welcome to OpenWorld! OpenWorld 2012 got underway today with a series of meetings with themembers of the WebCenter Customer Advisory Board. Led by the WebCenter Product Management team,these meetings...
On this blog, we often write about getting social and interactive. Usually, we’re talking about how to create a social business or how to make the customer...
On this blog, we often write about getting social and interactive. Usually, we’re talking about how to create a social business or how to make the customer experience more social and interactive. Today’s topic is about getting social and interactive as well. But this time we’re talking about getting social and interactive the old fashioned way, face-to-face at Oracle OpenWorld with fellow Oracle WebCenter customers, partners and experts and the broader Oracle community. ...
On this blog, we often write about getting social and interactive. Usually, we’re talking about how to create a social business or how to make the customer experience more social and interactive. ...
