With Oracle WebCenter we enable our customers to provide their clients with a seamless end-to-end experience where social collaboration is integrated into...
With Oracle WebCenter we enable our customers to provide their clients with a seamless end-to-end experience where social collaboration is integrated into business processes and workflow. When embraced across an organisation’s entire business,social collaboration results in a more agile and responsive business - and onethat is ultimately more successful. Sound interesting? Then watch this video and see how it can be done!
With Oracle WebCenter we enable our customers to provide their clients with a seamless end-to-end experience where social collaboration is integrated into business processes and workflow. When...
2013 Looking ahead at 2013 with our magic mirror leaves some doubtfor any accuracy of predictions, but every year at this time, it’s always a funexercise to...
2013 Looking ahead at 2013 with our magic mirror leaves some doubtfor any accuracy of predictions, but every year at this time, it’s always a funexercise to watch the community of thinkers publish their annual lists for thecoming year. 2013 – The Year of EngagementGeoffrey Moore (of Crossing the Chasm fame) wrote a greatpost on LinkedIn last month that really hits the engagement nail on the headreally hard… Big Idea 2013: Engagement “The antithesis of engagement is...
2013 Looking ahead at 2013 with our magic mirror leaves some doubtfor any accuracy of predictions, but every year at this time, it’s always a funexercise to watch the community of thinkers publish...
For today’s post, I’d like to let the visuals speak forthemselves as great examples of how companies are working really hard to changethe dynamics of engagement...
For today’s post, I’d like to let the visuals speak forthemselves as great examples of how companies are working really hard to changethe dynamics of engagement to build a legion of highly loyal and engagedcustomers and fans. So, grab a cup of coffee and take a break to watch the videos below. We’ll start with a video from one of our partners, LBi wherePaul Beck, Global Head of Audiences and Engagement, explains that “It’s not the Steak – it’s the Sizzle!” as the secretto...
For today’s post, I’d like to let the visuals speak forthemselves as great examples of how companies are working really hard to changethe dynamics of engagement to build a legion of highly loyal and...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary LocalTapiola Group, formed through the merger of Tapiola Group and Local...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary LocalTapiola Group, formed through the merger of Tapiola Group and Local Insurance, offers insurance, banking, savings, and investment services to businesses and consumers in Finland. LocalTapiola Group had two customer magazines, published in print format, several online magazines, as well as many different publishing systems and third-party publishing solutions. It wanted to reduce...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary LocalTapiola Group, formed through the merger of Tapiola Group and Local Insurance, offers insurance, banking,...
Employee Engagement Employee engagement goes far beyond the existence oftechnology and tools – it is something that needs to be well baked into theculture of...
Employee Engagement Employee engagement goes far beyond the existence oftechnology and tools – it is something that needs to be well baked into theculture of the organization. I stumbled upon a wonderful paper on a great siteI found that was chock full of interesting articles on employee engagement andthe psychology of work and employment and living life to the fullest beingpersonally satisfied and rewarded. The article entitled, “A call for the HIGHPERFORMANCE HUMAN...
Employee Engagement Employee engagement goes far beyond the existence oftechnology and tools – it is something that needs to be well baked into theculture of the organization. I stumbled upon...
The Social Enterprise: Top Trends for Engagement This week, we’ll be focused on what’s happened over the past yearand ideas for the new year with regards to...
The Social Enterprise: Top Trends for Engagement This week, we’ll be focused on what’s happened over the past yearand ideas for the new year with regards to engaging with your customers,partners and employees. Each of these groups are essential to your business ororganization’s success and each have their own unique set of requirements thatneed to be considered as you approach this new year of interaction. First up: Looking Back: Top Trends of the Top 10 for 2012 At this time...
The Social Enterprise: Top Trends for Engagement This week, we’ll be focused on what’s happened over the past yearand ideas for the new year with regards to engaging with your customers,partners...
We wrap upour week of focusing on the online customer journey by looking at the final twostages – the service experience and the recommendation experience. The...
We wrap upour week of focusing on the online customer journey by looking at the final twostages – the service experience and the recommendation experience. The Service Experience Once you’vesuccessfully converted site visitors into paying customers, you’ll want toassure that it’s easy for customers to continue doing business with you andhelp them get the most out of their investment in your products or services. Oftentimes,in industries like financial services, healthcare, or...
We wrap upour week of focusing on the online customer journey by looking at the final twostages – the service experience and the recommendation experience. The Service Experience...
Today wecontinue our examination of the online customer experience journey by taking atlook at the next two stages – product selection and purchasing. The...
Today wecontinue our examination of the online customer experience journey by taking atlook at the next two stages – product selection and purchasing. The Selection Experience Once you’vesuccessfully engaged prospective customers with a relevant and interactiveexperience, and gotten them to consider your organization as a possiblesolution for their needs, you can continue to guide and influence theirselection process by making it easier for them to search for and discover...
Today wecontinue our examination of the online customer experience journey by taking atlook at the next two stages – product selection and purchasing. The Selection Experience Once...
Yesterday, we began taking a look at the online customer journey and theprimary stages of it that should be carefully considered as you develop your...
Yesterday, we began taking a look at the online customer journey and theprimary stages of it that should be carefully considered as you develop your onlinestrategy. Today, we’ll take a closerlook at the first stage in which potential customers begin to researchsolutions to fulfill a need or solve a problem, and what that means in terms ofhow you should approach your online presence. While social networking sites have become frequent online destinationsfor people today,...
Yesterday, we began taking a look at the online customer journey and theprimary stages of it that should be carefully considered as you develop your onlinestrategy. Today, we’ll take a closerlook...
