Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary LocalTapiola Group, formed through the merger of Tapiola Group and Local...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary LocalTapiola Group, formed through the merger of Tapiola Group and Local Insurance, offers insurance, banking, savings, and investment services to businesses and consumers in Finland. LocalTapiola Group had two customer magazines, published in print format, several online magazines, as well as many different publishing systems and third-party publishing solutions. It wanted to reduce...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary LocalTapiola Group, formed through the merger of Tapiola Group and Local Insurance, offers insurance, banking,...
Employee Engagement Employee engagement goes far beyond the existence oftechnology and tools – it is something that needs to be well baked into theculture of...
Employee Engagement Employee engagement goes far beyond the existence oftechnology and tools – it is something that needs to be well baked into theculture of the organization. I stumbled upon a wonderful paper on a great siteI found that was chock full of interesting articles on employee engagement andthe psychology of work and employment and living life to the fullest beingpersonally satisfied and rewarded. The article entitled, “A call for the HIGHPERFORMANCE HUMAN...
Employee Engagement Employee engagement goes far beyond the existence oftechnology and tools – it is something that needs to be well baked into theculture of the organization. I stumbled upon...
The Social Enterprise: Top Trends for Engagement This week, we’ll be focused on what’s happened over the past yearand ideas for the new year with regards to...
The Social Enterprise: Top Trends for Engagement This week, we’ll be focused on what’s happened over the past yearand ideas for the new year with regards to engaging with your customers,partners and employees. Each of these groups are essential to your business ororganization’s success and each have their own unique set of requirements thatneed to be considered as you approach this new year of interaction. First up: Looking Back: Top Trends of the Top 10 for 2012 At this time...
The Social Enterprise: Top Trends for Engagement This week, we’ll be focused on what’s happened over the past yearand ideas for the new year with regards to engaging with your customers,partners...
We wrap upour week of focusing on the online customer journey by looking at the final twostages – the service experience and the recommendation experience. The...
We wrap upour week of focusing on the online customer journey by looking at the final twostages – the service experience and the recommendation experience. The Service Experience Once you’vesuccessfully converted site visitors into paying customers, you’ll want toassure that it’s easy for customers to continue doing business with you andhelp them get the most out of their investment in your products or services. Oftentimes,in industries like financial services, healthcare, or...
We wrap upour week of focusing on the online customer journey by looking at the final twostages – the service experience and the recommendation experience. The Service Experience...
Today wecontinue our examination of the online customer experience journey by taking atlook at the next two stages – product selection and purchasing. The...
Today wecontinue our examination of the online customer experience journey by taking atlook at the next two stages – product selection and purchasing. The Selection Experience Once you’vesuccessfully engaged prospective customers with a relevant and interactiveexperience, and gotten them to consider your organization as a possiblesolution for their needs, you can continue to guide and influence theirselection process by making it easier for them to search for and discover...
Today wecontinue our examination of the online customer experience journey by taking atlook at the next two stages – product selection and purchasing. The Selection Experience Once...
Yesterday, we began taking a look at the online customer journey and theprimary stages of it that should be carefully considered as you develop your...
Yesterday, we began taking a look at the online customer journey and theprimary stages of it that should be carefully considered as you develop your onlinestrategy. Today, we’ll take a closerlook at the first stage in which potential customers begin to researchsolutions to fulfill a need or solve a problem, and what that means in terms ofhow you should approach your online presence. While social networking sites have become frequent online destinationsfor people today,...
Yesterday, we began taking a look at the online customer journey and theprimary stages of it that should be carefully considered as you develop your onlinestrategy. Today, we’ll take a closerlook...
We live inan always connected world. Every minute of every day, two million searchqueries are made on Google, nearly 700,000 pieces of content are shared...
We live inan always connected world. Every minute of every day, two million searchqueries are made on Google, nearly 700,000 pieces of content are shared onFacebook, 571 new websites are created, and consumers spend $272,000 shoppingonline.1 We shop, we play and we connect online, and so do yourcustomers. There is no doubt that theonline channel is often your customers’ preferred channel for conducting andmanaging their personal and professional business. But does the...
We live inan always connected world. Every minute of every day, two million searchqueries are made on Google, nearly 700,000 pieces of content are shared onFacebook, 571 new websites are created,...
Prior to the holidays, we spent some time on the WebCenter blog focusing on how to optimize the online customer experience using segmentation and targeting with...
Prior to the holidays, we spent some time on the WebCenter blog focusing on how to optimize the online customer experience using segmentation and targeting with Oracle's web experience management solution, Oracle WebCenter Sites. We also introduced you to Oracle's real time decisioning engine, Oracle Real-Time Decisions, which can be used in combination with Oracle WebCenter Sites to enable automated targeting and segmentation.You can check out those posts using the...
Prior to the holidays, we spent some time on the WebCenter blog focusing on how to optimize the online customer experience using segmentation and targeting with Oracle's web experience...
Today's post first appeared in the last issue of the Oracle WebCenter Information InDepth newsletter. You can subscribe to the newsletter here and receive...
Today's post first appeared in the last issue of the Oracle WebCenter Information InDepth newsletter. You can subscribe to the newsletter here and receive future issues in your inbox. The Oracle WebCenter team includes some of the best minds in the industry. In this edition, we turn the spotlight on Harvard graduate Christian Finn, who joined Oracle in 2011 and now serves as senior director for Oracle WebCenter product management. Q. Tell us about the professional journey...
Today's post first appeared in the last issue of the Oracle WebCenter Information InDepth newsletter. You can subscribe to the newsletter here and receive future issues in your inbox. The Oracle...
