Managing the entire customer experience and evoking positive feelings requires a disciplined and dedicated approach. As many products and services have been...
Managing the entire customer experience and evoking positive feelings requires a disciplined and dedicated approach. As many products and services have been commoditized in the age of the customer, customer experience and how you engage with your customers is how you will differentiate and thrive. Creating great customer experiences includes three key elements: Connect and engage. Ensure that your customers can get to you whenever, however, and wherever they desire. Create...
Managing the entire customer experience and evoking positive feelings requires a disciplined and dedicated approach. As many products and services have been commoditized in the age of the customer,...
We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging...
We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. Over the last decade and a half we’ve seen the advent of the internet and watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers...
We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. Over the...
This week we want to focus on Customer Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” –...
This week we want to focus on Customer Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers, whether they be traditional paying customers, citizens, students, club members, or whomever it is that are “paying the bills”. A more engaged customer is more likely to make it easier to pay those bills by buying more, giving good reviews, or spreading the word of how wonderful...
This week we want to focus on Customer Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers,...
#DoMoreWithOracle ~ It’s a Social World We live in very social times – in 60 seconds in today’sonline world, we see 695,000 new searches on Google while 72...
#DoMoreWithOracle ~ It’s a Social World We live in very social times – in 60 seconds in today’sonline world, we see 695,000 new searches on Google while 72 hours of new videois uploaded to YouTube. We send 11 million instant messages and tweet 98,000times. There are 1389 new blog postings and 695,000 new status updates tofacebook. Meanwhile, Instagram gets 3480 new photos uploaded. Some of these figures may seem large, some may seem small,but they all show a trend for more...
#DoMoreWithOracle ~ It’s a Social World We live in very social times – in 60 seconds in today’sonline world, we see 695,000 new searches on Google while 72 hours of new videois uploaded to YouTube....
DO MORE WITH ORACLE WEBCENTER Whether you’ve established a content infrastructure andyou’re ready to build solutions on top; or if you have tactical needs to...
DO MORE WITH ORACLE WEBCENTER Whether you’ve established a content infrastructure andyou’re ready to build solutions on top; or if you have tactical needs to solvespecific business problems, Oracle WebCenter provides out of the boxapplications and a feature-rich foundation to meet your needs. The more you plug into key applications and use cases, themore value your content infrastructure provides to the enterprise. Extend yourreach, your ROI, and your value to your...
DO MORE WITH ORACLE WEBCENTER Whether you’ve established a content infrastructure andyou’re ready to build solutions on top; or if you have tactical needs to solvespecific business problems,...
Got a Minute? How much did anyone get done in a minute, an hour or a day in1953? 1973? 1983? 1993? 2003? For those that have been around a while, we’ve...
Got a Minute? How much did anyone get done in a minute, an hour or a day in1953? 1973? 1983? 1993? 2003? For those that have been around a while, we’ve certainlywitnessed the increased velocity with which today’s business operates in 2013. And when we find ourselves catching our breath some days, wecan understand that Juneand Ward Cleaver didn’t have a Smartphone in their pocket allowing Wally and the Beaver a slowerlifestyle and larger global unknown world. Maybe the Beaver...
Got a Minute? How much did anyone get done in a minute, an hour or a day in1953? 1973? 1983? 1993? 2003? For those that have been around a while, we’ve certainlywitnessed the increased velocity with...
The Collaborate 13 event is coming up soon. This annual event is created and run by a collection of the world's largest Oracle User Groups. The Oracle...
The Collaborate 13 event is coming up soon. This annual event is created and run by a collection of the world's largest Oracle User Groups. The Oracle WebCenter team will be participating at this event and want you to be aware of the variety of WebCenter focused activities and sessions that will be available. Here is some additional information from the Collaborate 13 team. __________________________ The Latestand Greatest in Oracle WebCenter Training and Education: By and...
The Collaborate 13 event is coming up soon. This annual event is created and run by a collection of the world's largest Oracle User Groups. The Oracle WebCenter team will be participating at this...
Guest Post: Charles Marshall Iam a customer Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the...
Guest Post: Charles Marshall Iam a customer Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the reason you takehome a paycheck. I am the reason you are able to feed your family, pay yourmortgage, go on vacation, buy a car, and contribute to your church or synagogue.Because of me, gigantic corporations and small businesses alike have risen andflourished. Because of my absence, they have faded from existence. ...
Guest Post: Charles Marshall Iam a customer Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the reason you takehome a paycheck. I...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution SummaryNews Limited is one of Australia's largest media conglomerate companies,...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution SummaryNews Limited is one of Australia's largest media conglomerate companies, employing more than 8,000 staff nationwide and approximately 3,000 journalists. Their key challenges were to publish news quickly by non-technical authors, innovate new services faster and handle the very high traffic volume & peak loads of their websites. News Limited implemented a highly scalable Web Content Management...
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution SummaryNews Limited is one of Australia's largest media conglomerate companies, employing more than 8,000 staff nationwide...
