Today's customers are "plugged in" 24/7. Theydemand instant access to information and transactional capabilities when theywant them, are savvy when it comes to...
Today's customers are "plugged in" 24/7. Theydemand instant access to information and transactional capabilities when theywant them, are savvy when it comes to making purchase decisions, and are notafraid to change brands if a company no longer meets their expectations. How are companies responding to the new environment ofrapidly rising customer expectations and disruptive innovations like social,mobile and cloud technologies? Oracle’s recently released global survey of...
Today's customers are "plugged in" 24/7. Theydemand instant access to information and transactional capabilities when theywant them, are savvy when it comes to making purchase decisions, and...
Today’s customers expect an experience that is both relevant and interactiveacross web, mobile and social channels. By focusing on creating experiences that...
Today’s customers expect an experience that is both relevant and interactiveacross web, mobile and social channels. By focusing on creating experiences that demonstrate how well you knowyour customers, that promote social interactivity, and that allow for anytime,anywhere access across web, mobile and social channels, you can successfullydrive customer engagement, and unlock the door to greater sales and loyalty foryour business. The key to delivering the kind of exceptional...
Today’s customers expect an experience that is both relevant and interactiveacross web, mobile and social channels. By focusing on creating experiences that demonstrate how well you...
As wesaw in Tuesday’s screencast aboutdelivering exceptional online experiences, today's customers expect an onlineexperience with your brand that is...
As wesaw in Tuesday’s screencast aboutdelivering exceptional online experiences, today's customers expect an onlineexperience with your brand that is personalized, interactive and social. Inorder to drive sales and loyalty, you need a web experience management solutionthat empowers your business to easily create and manage contextually relevant,targeted and interactive experiences that are optimized for web, mobile andsocial channels. Oracle WebCenter Sites can provide you...
As wesaw in Tuesday’s screencast aboutdelivering exceptional online experiences, today's customers expect an onlineexperience with your brand that is personalized, interactive and social. Inorder...
Quarterly Customer Update Webcasts Oracle offers a series of live Webcasts for all Oracle WebCenter customers (content, portal, sites and social) to get the...
Quarterly Customer Update Webcasts Oracle offers a series of live Webcasts for all Oracle WebCenter customers (content, portal, sites and social) to get the latest info from product management about their WebCenter products. Next WebCenter Customer Webcast – March 14th / 15th Join the Oracle WebCenter team as we provide insights into hot new products and roadmaps that you would want to consider for your WebCenter deployment. With Social Computing and Mobility being 2 of the...
Quarterly Customer Update Webcasts Oracle offers a series of live Webcasts for all Oracle WebCenter customers (content, portal, sites and social) to get the latest info from product management...
Web, mobile and social channels have ushered in whatAltimeter analyst, Brian Solis, referred to in a recent OracleWebCenter Social Business Thought Leaders...
Web, mobile and social channels have ushered in whatAltimeter analyst, Brian Solis, referred to in a recent OracleWebCenter Social Business Thought Leaders webcast asconnected consumers. These connectedconsumers have more choices, influence and access to online information thanever before. Engaging these customersand earning their sales and loyalty can be a great challenge. Customers decide how, when, and where they want to engagewith your brand--whether it's in the store,...
Web, mobile and social channels have ushered in whatAltimeter analyst, Brian Solis, referred to in a recent OracleWebCenter Social Business Thought Leaders webcast asconnected consumers. These...
We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer...
We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer self-service is now the channel of choice for today's customers. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories. A customer portal lets you stay open for business 24/7 around the world and delivers a high-quality, high-touch...
We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer self-service is now the channel of choice...
Managing the entire customer experience and evoking positive feelings requires a disciplined and dedicated approach. As many products and services have been...
Managing the entire customer experience and evoking positive feelings requires a disciplined and dedicated approach. As many products and services have been commoditized in the age of the customer, customer experience and how you engage with your customers is how you will differentiate and thrive. Creating great customer experiences includes three key elements: Connect and engage. Ensure that your customers can get to you whenever, however, and wherever they desire. Create...
Managing the entire customer experience and evoking positive feelings requires a disciplined and dedicated approach. As many products and services have been commoditized in the age of the customer,...
We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging...
We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. Over the last decade and a half we’ve seen the advent of the internet and watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers...
We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. Over the...
This week we want to focus on Customer Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” –...
This week we want to focus on Customer Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers, whether they be traditional paying customers, citizens, students, club members, or whomever it is that are “paying the bills”. A more engaged customer is more likely to make it easier to pay those bills by buying more, giving good reviews, or spreading the word of how wonderful...
This week we want to focus on Customer Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers,...
