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Panduit - Leading the Way for Exceptional Digital Experiences

Guest Author

 When we notice great work being done by our Oracle WebCenter customers, we want to strut our stuff like a Peacock and show them off to the world. Last year, we received a nomination for the Oracle Excellence Awards in Fusion Middleware Innovation for our customer, Panduit. The competition was fierce last year for only 2 Award spots and although they ultimately did not win one of the awards, they certainly deserve recognition for their solution.

is a world-class developer and provider of leading-edge Data centers, Connected
buildings and Industrial automation solutions that help customers optimize the
physical infrastructure and mitigate risk through simplification, increased
agility and operational efficiency. Independent leader since 1955 with a Global
presence and local focus - 112 countries of operations, 4,000+ employees

Like many companies, their previous website and portals no longer
met modern user expectations:

• They Needed to Foster, Support, Engage and Enable their
Growing Global Partner Ecosystem with Self-Service Applications and Content
• They
had 300 System Integrators,  1451
Distributor Partners,  5026 Distribution
Locations and 1900 Contractors/Installers to communicate with in a consistent regular manner.
• They needed to
Modernize, globalize and re-brand the Panduit.com website and Partner Portals to
Prevent loss of business due to partner
• They needed to Create
an integrated High Availability solution for all customers and partners, with a
single address (www.panduit.com) with Mobile and
Social Media Channels

• They needed to
Develop a catalog of self-service functions that can be assigned based on differentiated role-based services by
partner & customer segments and/or tiers

Its always better to hear it directly from the happy customer.

The Solution for Panduit was Oracle WebCenter Digital Experience Platform and Oracle Fusion Middleware AppAdvantage including the following:

  • Oracle WebCenter (Sites, Portal, and
    Content), Oracle SOA, Oracle BPM, OPSS, Weblogic Suite, and ADF
  • Single
    Platform – Supports portal, website, database based services, application-to-application service
    integration, EDI, etc.
  • Integration – Adapters were
    available out-of-the box to integrate with Panduit’s Oracle E-Business Suite
    with protected support for future releases
  • Reusability
    – Component and
    visual template reuse between applications
  • Social
    Community – Out-of-the-box
    social media and collaboration
  • Analytics
    –  Built in analytical capabilities
  • Mobility – Can be extended to
    mobile devices

Their new integrated website and self-service partner portal was completed in
12 months, starting from ground zero to launch.

Now they are able to:

  • Support a growing
    global partner ecosystem with secure, multilingual
    online experience
  • Provide integrated
    role-based experiences for all customers and partners within a single address (www.panduit.com).
  • Improve number and quality of sales
    leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @
    42,632 self-serve transactions per month

Watch On-Demand: Delivering Moments of Engagement Across the Enterprise

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