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Moving Off Documentum to Oracle WebCenter Drives User Engagement

Guest Author

As the Documentum
technology gets older, and product release cycles slip, customers are finding
it harder and harder to address their requirements. We’ll go through these in
more detail in our webinar on October 26th,
Stop Maintaining
Documentum and Start Innovating With Oracle WebCenter
. But
for new here are some examples.

Enterprise Search
Documentum currently uses the Microsoft Fast search engine. But that agreement
will expire in 2012, meaning the next release of Documentum will require
customers to move to a new search engine. This will have an impact on the
upgrade migration in terms of reindexing for sure, but also it will require
user training. Each new search engine has different ways of searching, and
provides different results. And users will need to adjust to the new system.
With Oracle WebCenter, search is included. Furthermore, additional adapters can
be purchased to enable Oracle WebCenter to search other systems. Oracle
provides out-of-the-box adapters for systems such as Siebel, Exchange, and
SharePoint. There is also an adapter to search Documentum, so while you are
migrating content, or if you chose to only migrate some of your content, your users
can search both Oracle WebCenter and Documentum simultaneously, and have hit
results presented together.

Web Experience Management – Documentum formerly used FatWire
to deliver content to the web. FatWire is now included in Oracle WebCenter, providing
those customers a way to leverage their investment in training and templates
they have created in FatWire. With Oracle WebCenter, this functionality will be
used to deliver web experience management – the ability for websites to deliver
targeted and optimized content and offers to website visitors. This will be a
huge asset for marketing departments, enabling them to target customers and
prospects with just the information they need. You can read more about Oracle
WebCenter and web experience management in this blog post: Engaging Customers Online with WebCenter.

Social Business and Collaboration – As employees continue to
be enthralled by new consumer technologies such as mobile devices and social
networking, they are demanding the same capabilities to get their work done.
Oracle WebCenter provides mobile and social collaboration capabilities to
address these need. Users can search, view and approve content from their
mobile devices. They can locate experts and initiate activity streams around projects.
But WebCenter also enables capabilities externally so your organization can
create a customer community. These capabilities are in more and more demand,
and they just can’t be addressed by the Documentum platform.

What this means is that organizations are not able to maximize their productivity due to the fact that their information tools cannot address their user needs. Companies are limited in the ways they can maximize their content and deliver it where it is needed in business processes. This ability to maximize the use of content - for internal and external use, from improving productivity and innovation to engaging your customers - is the reason Oracle WebCenter is being recognized as the new front runner in the industry, driving user engagement. Join us on our webinar on
October 26th where we will cover the reasons organizations need to make the switch, and how Oracle WebCenter drives user engagement.

See Oracle's special offer - Trade In Your Documentum for 100% Credit on Oracle WebCenter

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