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The Digital Experience Platform blog covers the latest in innovative technologies to help you transform your business.

Improve Customer Satisfaction with Self-Service Portals

Kellsey Ruppel
Principal Product Marketing Director

We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. As you know, customer self-service is now the channel of choice for today's customers. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories.  A customer portal lets you stay open for business 24/7 around the world and delivers a high-quality, high-touch experience for customers while reducing the cost of customer care. 

If you haven’t viewed our screencast already, we invite you to watch to see how a self-service portal will:

  • Empower customers with unprecedented control over their purchase decisions, 
  • Provide real-time access to such data as order status, order status tracking and return authorizations, 
  • Drive more return visits and greater customer loyalty

Join the discussion

Comments ( 1 )
  • Melissa Hartten Monday, June 10, 2013

    Self service portals not only improve customer satisfaction but also reduce a lot of customer service costs because customers have real time access to order status and tracking.


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