All Aboard: How Valley Metro Transformed Project Delivery with Technology and People

December 3, 2019 | 4 minute read
Janet Poses
Product Marketing Director
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Valley Metro, a regional transportation agency based in Phoenix, Arizona, wants to ensure they’re managing their $13.3 billion capital investment, derived from local, state and federal sources, as efficiently as possible, and that includes the way they manage their projects.

Operating in the fifth largest city in the U.S., Valley Metro helps safely move 209,000 riders on bus and rail to their destinations each weekday. Valley Metro will continue expanding its services with the continued growth in public transportation, which includes an additional 22 miles of rail by 2030.

In sync with their mission statement of “connecting communities and enhancing lives”, Valley Metro looks at process and technology to meet the needs of today and tomorrow. It’s easy to say organizations simply need to optimize their processes and implement technology to automate and manage information, processes, and budget. However, it’s the “how” that determines the level of success.

April Trevett, program coordinator, and Virginia Martinez, program control specialist for Valley Metro, leveraged people, collaboration, and creativity to achieve award-winning results across their projects.

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“Oracle Aconex aligns with our core values: Do whatever it takes, be a team player, and provide positive customer service and care.”
-April Trevett, Program Coordinator, Valley Metro

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People

For Valley Metro, people have been crucial to their successful implementation in several ways.

The organization recognized the need for executive sponsorship from the beginning and ensured there was ongoing visible support of their new initiatives. Executive sponsorship is also one of the keys to success identified in the report, Five Keys to Unlocking Digital Transformation in Engineering & Construction,”

Power users provide assurance. In an increasingly self-service world, one barrier to adoption, and ultimately success, is the time necessary to become comfortable with a new system and problem solve if necessary. Not every team member needs to be an expert on every system, but everyone must be able to effectively use appropriate systems to do their jobs.

Valley Metro has ensured this by leveraging their super users to provide internal support and tailoring training to specific roles.

Collaboration

Valley Metro also developed a “champions team.” This cross-functional team spearheads implementation and adoption, as well as collecting and giving feedback on needs and configuration.

This collaborative approach better meets each department’s needs because a representative is involved in the implementation and configuration. Due to each department’s involvement, every cross-functional team has skin in the game, which improves adoption.

For example, the leadership team worked together to change the manual invoicing process to a workflow with e-signatures—a key example of a win achieved through cross-functional collaboration. The new process resulted in:

  • Increased clarity as to where an invoice is at in the process
  • Decreased vendor payment time
  • Reviewer/approver accountability
  • Sustainability
  • Creativity

Valley Metro’s Wulf Grote, capital and service development (CSD) director; April Trevett, program coordinator; and Kyle Strickland, program controls deputy director, are passionate about their organization and achieving the best results possible.

The Valley Metro team implemented engaging and fun programs to raise awareness and build support for the systems. Every August is “Oracle Aconex month.” Team members who have embraced the software and helped make further improvements are acknowledged with weekly games and prizes. In addition, a meme contest also stretches team members’ creativity.

Valley Metro has achieved results by leveraging people and encouraging collaboration and creativity in their Oracle Aconex rollout. The organization has multiplied those results by standardizing Oracle Aconex across their projects.

Processes

The processes that Valley Metro has implemented in Oracle Aconex save their project teams countless hours. The organization has realized quicker cycles on design reviews, request for information, and construction submittals, offering one source of truth for each project and providing transparency throughout their team and contractors.

Examples of process improvements:
•    Saved 4,500 - 6,000 hours per project on submittal processing
•    Saved four to five days per design review
•    Reduced RFI cycles from eight hours to four
•    Saved $200k on hard copy package distribution
•    Saved five days on invoice processing for consultants and contractors

Learn how to gain benefits like these for your company. Hear from April Trevett and Virginia Martinez in the webinar: “Five Methods to Drive Adoption and Results Across Your Organization.”

Learn more about how Oracle Aconex can help you power project success today and tomorrow.

Explore how you can deliver project success with Oracle Construction and Engineering.

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Janet Poses

Product Marketing Director


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