Sprint Becomes More Efficient When Customers Go Online
By Michael Hylton on Oct 26, 2011
Watch and listen to Sprint's success using Oracle's ATG Web Commerce to support key customer experience objectives. This includes achieving a more personalized on-line experience and moving customers to their website from call centers. Recent results include a 25% growth in Ecare self-service. Another focus includes a new community site with ratings and reviews to support the purchase process. Also read here to learn more about Oracle's ATG Web Commerce solutions.