This week we wanted to share how Oracle’s SaaS Cloud Security (SCS) organization is always prepared to support our customers and provide reliable continuity of service. Service continuity is a key pillar of Oracle’s SaaS Cloud Security Services. Our SCS organization uses a formal Risk Management Resiliency Program to maintain a comprehensive business continuity management (BCM) framework to protect Oracle employees and business operations. A few critical aspects of our BCM strategy include:
- Our team maintains staff in multiple global locations who are trained across the portfolio of SaaS properties to support a variety of coverage, security and privacy scenarios. Further, our geographically distributed team maintains the same security posture and has access to the same highly reliable tools whether working from their home or in the office.
- Our Automated SaaS Cloud Security Services (ASCSS) infrastructure takes full advantage of the Oracle Cloud and is built using our global data center regions and highly available architectures. The ASCSS service has service failover and recovery capabilities that utilize physically separate locations whenever required for switchover/failover.
- Our SaaS cloud security continuity plans are documented and tested regularly as part of our regular internal audit schedule and process. Our leadership team takes an agile approach and meets regularly to assess and appropriately respond to issues as they evolve, to adjust our operations to maintain continuity, and to support the safety and health of those impacted.
In summary, the SCS organization considers service continuity as a foundational element that has been part of our culture since its inception. In order to ensure continuity of operations given any scenario, we have established a robust strategy leveraging best practices learned over decades of experience (Geo Distributed Resources, HA architectures, Practice before you play, etc.).
We want all of our customers to know that at this important time, they can count on Oracle SaaS cloud security infrastructure to be there to support their business.