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Cloud Security Perspectives and Insights

Government Entity Improves Access to Critical Services to Better Serve Citizens

Taylor Lewis
Product Marketing Manager

In light of the increased utilization of a remote workforce, businesses have been forced to make many changes to their services, operations, and interactions with customers. This is especially true for government agencies which have been placed in a unique position. They must continue to meet the needs of citizens, balance shrinking budgets, and help ensure security best practices are in place to protect those accessing their services. We are excited to announce a new Customer Corner series, focused on examining the ways in which customers are innovating and improving their products or services to help meet the needs of their customers.

As organizations in every industry continue to shift more business-critical workloads to the cloud and balance a more complex blend of on-premises and cloud applications, they are looking for solutions that provide them the flexibility to extend and enhance their security solutions. Securing this critical data through a defense-in-depth strategy is very important. Part of this strategy involves focusing in on properly securing employee and user access to data and applications. In the Oracle and KPMG Cloud Threat Report for 2020, we see the importance of securing the human perimeter through strong identity and access management practices. Strong security principles are important for every organization, but especially important for those who are handling sensitive personal data. This sensitive data, also known as personally identifiable data (PII) can range from date of birth, social security number, or health history information. Organizations that are entrusted with this data have a responsibility to protect it and to secure access to it.

The Good News
Securing PII data is important and organizations realize that data is more valuable than ever in the eyes of attackers who are highly motivated to exploit misconfigured cloud services or over-privileged accounts. The good news is that there are numerous resources available for companies that are looking to strengthen their identity and access management as part of their overall security strategy. By implementing multi-factor authentication (MFA), strong identity governance frameworks, and ongoing user training, organizations can better protect sensitive data. These solutions not only help improve the way organizations secure their data and applications, but they can also help improve resource accessibility and availability for those who need it.

Best practices in action
Recently we sat down with Balraj Dhillon, Director of Engagement and Key Accounts at Simeio Solutions. Balraj has been working with a large government entity serving over 14 million people in Canada. With careful planning and by leveraging Simeio's solutions and expertise, they were able to successfully accelerate their application onboarding with Oracle Identity and Access Management (IAM). This government agency manages several citizen-facing services, many of which were still being handled through in-person interactions. The services they provide require them to secure highly sensitive citizen data. They were looking to innovate their customer identity and access management (CIAM) offering and improve user experience by consolidating their previously siloed identity solutions. This modernization program was designed to eliminate duplicate costs and efforts so that different agencies could consume and leverage a unified identity platform. Part of their plan for innovation included reducing the number of face-to-face interactions and mail-in services while reducing costs. These processes were costly and time-consuming efforts that the agency wanted to modernize and improve for citizens.

With Oracle and Simeio’s partnership, the agency was able to meet their internal security standards, address data residency requirements, and support compliance with accessibility standards. Oracle’s Identity and Access Management products supported a new offering that allows citizens within the province to access critical health services, speeds up contract application approvals, and improves employee interaction with citizens through centralized dashboards for digital services.

Learn more about Oracle Identity and Access Management solutions and the Oracle and Simeio partnership.

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