By yaldahhakim on Mar 14, 2014
written by: Beth Ellyn Rosenthal, Outsourcing Center
Ask 10 people what constitutes a successful long-term managed cloud service relationship and you will get 10 different answers. But everyone will say governance is a key driver in every managed cloud services relationship, no matter the flavor, and will continue to be as long as buyers and their service providers have to work together.
But governance has been undergoing a constant metamorphosis since the days when Ross Perot took over some mainframe functions. “Governance has grown some teeth and the teeth are in the shape of dollar signs,” says Michael Alfonsi, managing director, Financial Transactions Portfolio, Americas for BancTec. “Governance, which started out as a service level agreement (SLA) development and management committee, has now become a true management metrics oversight body that assigns penalties or provides incentives (in more enlightened relationships) as it monitors the performance of the entire relationship.”
We asked a third party to survey a panel of experts on what forces will change this bedrock function in 2014 and beyond. Here are their sage predictions. Click here to read the full article.