Monday Jun 22, 2015

Oracle Managed Cloud Services Customers in the News


Minerals Technologies Supports Global Expansion and Improves Competitive Advantage with Cloud Application Suite

 Minerals Technologies Inc. is a resource- and technology-based company that develops, produces, and markets worldwide a broad range of specialty mineral, mineral-based, and synthetic mineral products, and related systems and services. The company has five segments: specialty minerals, refractories, performance materials, construction technologies, and energy services.

Minerals Technologies acquired AMCOL International Corporation and thus needed to integrate the IT Systems of the two companies.  Other challenges were to provide visibility into the financial, manufacturing and logistics data globally while simultaneously reducing IT complexity.

"Oracle is a true partner and is the best in the business. With Oracle E-Business Suite Release 12.1 and Oracle Managed Cloud Services, we have insight into every aspect of our business and can truly focus on leveraging the value of the technology across our global processes, instead of managing the technology itself. We have better system performance and availability with our Oracle software, running on Oracle hardware, being run by Oracle experts.”

 - Khem Balkaran, CIO, Minerals Technologies Inc.

Read the success story

Hampden Bank - the First New Private Bank to Open in the United Kingdom in 30 Years

Hampden Bank is in the news!   Hampden & Co. is a new private bank in the United Kingdom and they have selected Oracle FLEXCUBE, a solution for online banking, run by Oracle Managed Cloud Services.  Articles from  The Scotsman  and the Financial Times are two examples of recent publications about this exciting new bank.




Tuesday Jun 09, 2015

Bimbo Group Optimizes Baked Goods Distribution Costs and Cuts Daily Transport Scheduling Time in Half

The Bimbo SA de CV (Bimbo) is a Mexican company that produces food products, and is a national leader in the baked goods industry. Bimbo produces over 10,000 products, including breads and cookies, across more than 100 brands including Bimbo, Marinela, Oroweat, Arnold, Brownberry, Thomas’, Sara Lee, Barcel, Entenmann’s, Fargo, and many others.

Bimbo operates a distribution network with over 52,000 routes and more than 2.2 million points of sale located in 19 countries.  

The company needed to lower their distribution costs to increase their profits.  They also needed visibility into their broad transportation network.  Bimbo did not want to allocate their resources to running and maintaining these new systems, they wanted to focus on other strategic initiatives.

"Bimbo has relied on Oracle technology for many years. Oracle Transportation Management is a leader in the transport management sector, and Oracle's expertise in providing these solutions was a key factor in our decision.  With Oracle Managed Cloud Services,  we secured the appropriate level of management and support for the solution, which allowed us to focus more resources on strategic priorities.”

  - Francisco Javier Puente Ruiz, system logistics manager, Bimbo SA de CV. 

Read the success story


Thursday Jul 31, 2014

Cut Yourself a Break: Get a Social Management Platform

If you’re a community manager who’s publishing, monitoring, engaging, and analyzing communities on multiple social networks manually and individually, you need a hug.  We’re sure you’re getting by just fine, because you’re a typical superstar CM that possesses multi-disciplinary skills. But at what point do you cut yourself a break and let a social management platform preserve your sanity?[Read More]

Wednesday Jul 23, 2014

Identity Management in the Cloud – Leverage New Whitepaper to Learn About this Important Topic

IT security and access management have never been greater challenges. These new challenges can’t be solved with yesterday’s user access models. To mitigate risk and control costs, comprehensive Identity Management solutions, designed for today’s diverse computing environments and mobile workforce, are taking center stage. With so much at risk, it’s no wonder that this new, hot topic is occupying a top position on every CIO’s security agenda. Gail Coury, VP Risk Management, Oracle Managed Cloud Services has written a whitepaper entitled “A High-Level Guide to Effective Identity Management in the Cloud.” This paper helps CIOs explore the options so that they can better formulate the right Identity Management strategy for their company today and in the future.

Read the whitepaper.


Thursday Jun 13, 2013

Social Data Part 2: Socially Enabled Big Data Analytics and CX Management

This is the second in a series of posts on the value of leveraging social data across your enterprise, from Oracle Social VP Product Development Don Springer

In this post, I will cover more advanced “next” steps in how to leverage social data within your enterprise’s Big Data Analytics, Business Intelligence and Customer Experience Management deployed applications and systems. This is a follow-up to a post I wrote in April around the first step in implementing a Social CRM approach and the value for your enterprise specific social data.

[Read More]

Monday Mar 11, 2013

Engage Customers and Get Customer Insight with New SRM Product

Oracle Social Relationship Management (SRM) is a product that helps you manage and scale your relationship with customers on social media channels. We have recently integrated four best-in-class social relationship management components - social listening, social analytics, social engagement and social publishing - into one unified interface to give you the most complete social relationship management solution on the market.

You can listen to what people are saying about your brand, engage with fans and followers, create content and apps, publish to multiple social channels, manage workflows, and analyze results and get social campaign metrics.

Only Oracle can connect every interaction your customer has with your brand. Our goal is to help you deliver the best customer experience wherever your customer touches your brand – whether it’s on the web, mobile, in-store, contact center, direct sales, and nowadays, this includes social.

See a demo of the new Oracle Social Relationship Management product here.

Read about the new Oracle Social Relationship Management product here:

• ZDNet – Oracle Pools Acquisitions for Cloud-based Social Management Suite

• MediaPost - Oracle, Adobe Separately Build Out Collaborative Social Suites

• Destination CRM - Oracle Launches Social Relationship Manager

• CIO Australia – Oracle goes after Salesforce.com with Social Relationship Management

• CMS Wire – Oracle Announces Unified Social Relationship Management Product for Cloud

 For more information or to get a personalized demo of Oracle SRM, please visit oracle.com/social.

Thursday Jan 10, 2013

NBC Sports Chooses Oracle Cloud for Social Relationship Management

NBC Sports wanted to engage fans, grow their audience, and give their advertising customers more value. They wanted to use social media to accomplish this.

NBC Sports recognized that sports in inherently social. When you watch a game at the stadium or at home, you’re chatting with the people around you, commenting on plays, and celebrating together after each score. NBC Sports wanted to deliver this same social experience via social media channels.

NBC Sports used Oracle Cloud's Social Relationship Management (SRM) to create an online sporting community on Facebook. Fans can watch sporting events live on NBC television while participating in fan commentary about the event on Facebook. The online fan community is extremely engaged – much like fans in a sporting stadium would be during a game. NBC Sports also pose sporting questions, provide sporting news, and tie-in special promotions with their advertisers to their fans via Facebook.

Since implementing their social strategy, NBC Sports has seen their fans become more engaged, their television audience grow, and their advertisers happier with new social offerings.

To see how Oracle Social Relationship Management can help create better customer experiences for your company, contact Oracle here.


Watch NBC Sports Video: Mark Lazarus, Chairman, NBC Sports Group, describes how Oracle Cloud’s SRM tools helped the broadcaster engage with their fans on social media channels.

Watch Thomas Kurian Keynote: Thomas Kurian, Executive Vice President of Product Development, Oracle, describes Oracle’s Cloud platform and application strategy, how it is transforming business management, and delivering great customer experiences here.

Tuesday Nov 13, 2012

Spotlight on Oracle Social Relationship Management. Social Enable Your Enterprise with Oracle SRM.

Facebook is now the most popular site on the Internet. People are tweeting more than they send email. Because there are so many people on social media, companies and brands want to be there too. They want to be able to listen to social chatter, engage with customers on social, create great-looking Facebook pages, and roll out social-collaborative work environments within their organization. This is where Oracle Social Relationship Management (SRM) comes in. Oracle SRM is a product that allows companies to manage their presence with prospects and customers on social channels.

Let's talk about two popular use cases with Oracle SRM.

  • Easy Publishing - Companies now have an average of 178 social media accounts - with every product or geography or employee group creating their own social media channel. For example, if you work at an international hotel chain with every single hotel creating their own Facebook page for their location, that chain can have well over 1,000 social media accounts. Managing these channels is a mess - with logging in and out of every account, making sure that all accounts are on brand, and preventing rogue posts from destroying the brand. This is where Oracle SRM comes in. With Oracle Social Relationship Management, you can log into one window and post messages to all 1,000+ social channels at once. You can set up approval flows and have each account generate their own content but that content must be approved before publishing. The benefits of this are easy social media publishing, brand consistency across all channels, and protection of your brand from inappropriate posts.
  • Monitoring and Listening - People are writing and talking about your company right now on social media. 75% of social media users have written a negative post about a brand after a poor customer service experience. Think about all the negative posts you see in your Facebook news feed about delayed flights or being on hold for 45 minutes. There is so much social chatter going on around your brand that it's almost impossible to keep up or comprehend what's going on. That's where Oracle SRM comes in. With Social Relationship Management, a company can monitor and listen to what people are saying about them on social channels. They can drill down into individual posts or get a high level view of trends and mentions. The benefits of this are comprehending what's being said about your brand and its competitors, understanding customers and their intent, and responding to negative posts before they become a PR crisis.

Oracle SRM is part of Oracle Cloud. The benefits of cloud deployment for customers are faster deployments, less maintenance, and lower cost of ownership versus on-premise deployments.

Oracle SRM also fits into Oracle's vision to social enable your enterprise. With Oracle SRM, social media is not just a marketing channel. Social media is also mechanism for sales, customer support, recruiting, and employee collaboration.

For more information about how Oracle SRM can social enable your enterprise, please visit oracle.com/social. For more information about Oracle Cloud, please visit cloud.oracle.com.
About

Official Oracle cloud blog.

Oracle offers customers the broadest choice of cloud solutions to simplify IT and power innovation.

Stay Connected

Twitter

Search

Archives
« July 2015
SunMonTueWedThuFriSat
   
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
 
       
Today