Wednesday Jan 02, 2013

Great Customer Experiences Begin with Great Customer Service

Rapidly evolving technologies have changed customers’ behavior and raised their service expectations. Now, 89% of them will stop doing business with you after one bad service experience. And 26% will post negative comments on social sites to share their complaints with others. Bad customer service experiences cost companies, on average, 21% of their annual revenue.

Oracle Cloud Customer Experience Service & Support

On the flip side, organizations that consistently deliver great customer service across touchpoints—web, mobile, social, chat—profit from being able to charge a premium. That extra margin leads to sustainable growth and profits as customers are willing to pay 25% more for a better experience. And they’ll stay with you and refer others, lowering your acquisition costs and improving your bottom line.

So how do you equip your organization to deliver great customer service anywhere, anytime, and from any device? By building a Customer Experience (CX) Enterprise that understands its customers, empowers its employees, and adapts its business with nimble, cloud-based customer service and support solutions.

Come to Oracle CloudWorld and learn how our SaaS solutions can help you deliver exceptional customer service experiences. Presentations you will hear include:

The Customer Experience Imperative

Learn what it takes to deliver a great customer experience and why it matters to your business.

Leverage Social Insights to Deliver a More Comprehensive and Insightful Customer Experience

Explore how to engage on social channels to glean insights and build stronger customer relationships.

Deliver The Next Generation of Web Experiences

Discover ways to deliver Web experiences that provide meaningful service engagements for business growth.

Maintain a Single Dialogue with Your Customers Throughout Their Journey

Hear approaches for providing a consistent, reliable experience across all channels and devices.

Developing a Foundational Knowledge Strategy

Learn how to deploy an agile, robust knowledge base for delivering great customer service.

To register, please visit Oracle's CloudWorld page to find the CloudWorld event nearest to you.

For more information on Oracle’s Cloud Customer Service and Support solutions, please visit our website or contact us at (866) 630-7669. You can also see an overview of Oracle Cloud Service and Support on YouTube.

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Oracle offers customers the broadest choice of cloud solutions to simplify IT and power innovation.

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