A major technology hub and the tenth largest city in the U.S., San Jose, California has over 1 million residents and more than 75,000 businesses. As a major municipality, the leadership in San Jose is focused on providing municipal services to citizens with a modern level of efficiency and cost-effectiveness.
When San Jose needed a new service request and communications management solution for their citizens, they turned to Oracle. Deploying Oracle Service Cloud and Oracle Integration Cloud, San Jose now has a modern services platform that integrates with their work management systems across city departments, handling citizen requests and quickly routing them to the correct department for faster response times.
Listen to San Jose's mayor and his team explain why leveraging Oracle Cloud technology improves employee efficiency and serves their community better, helping them achieve their goal of becoming the most innovative city in America by 2020.
For more information on how Oracle Cloud can help your organization drive innovation and efficiency, visit oracle.com/cloud.