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Mutua Madrid Open Delights Their Fans with AI-powered Chatbot

Arijit Chakraborty
Principal Product Manager

The Mutua Madrid Open is one of the most popular professional clay court tennis tournaments in Europe.

Recently, they were looking for radical new ideas to enrich the fan experience and they decided to implement a chatbot. Mutua Madrid Open chose to go with the Oracle Intelligent Bots Platform to launch their AI-powered chatbot to help their fans with information on event access, players, schedules, results, sales, and guest services.

Watch the video below to hear Gerard Tsobanian, CEO & President at Mutua Madrid Open Tennis Tournament, talk about their experience with the Oracle chatbot platform and how their chatbot has allowed them to bring the game closer to their tournament attendees.

To learn how Oracle Cloud Platform can help your organization with chatbots, mobility and other needs, visit oracle.com/paas.