As the world has shifted to a new normal, the accelerated pace of change has forced many organizations to re-evaluate their customer experience strategies. In our personal lives, we have begun to rely more and more on digital tools to interact with each other and with brands. Consequently, many companies are pivoting heavily towards digital engagement to meet and serve their customers remotely and online. AI-powered conversational digital assistants are key for any business to create meaningful, just-in-time customer engagement while enabling their human resources to drive more strategic work.
Oracle Digital Assistant is an OCI platform service that enables organizations to rapidly build intelligent chatbots for employee and/or customer services. It offers prebuilt integration with Oracle Service Cloud so you can use the digital assistant as the first line of service interaction and as needed, drive seamless handoff of complex queries to a service agent. You can easily leverage the assistant as an agent to answer customer queries just like your human agents and drive helpdesk automation.
One of our customers, Commonwealth Edison (ComEd), is the largest electric utility in Illinois and the sole electric provider in Chicago. ComEd is channeling the power of conversational AI through Oracle Digital Assistant for 24X7 customer service, delivering significant value to its customers.
Join Oracle's Joe Huang and ComEd's David Crone on a live webcast as they discuss intelligent chatbots' role in customer service scenarios, showcase demos, and share their real-world case experiences with digital assistant deployments.
Live webcast: Automating helpdesk experiences with Oracle Digital Assistant, plus special guest ComEd
Date: October 28, 2020
Time: 10 a.m. PST/ 1 p.m. EST