Businesses of all types are leveraging chatbots to interact with their customers via natural conversations, allowing customers to discover, learn and make purchases without having to wait on hold for a human.
These chatbots are essentially computer programs that interact with users in a conversational manner. They use Artificial Intelligence (AI) and Natural Language Processing (NLP) to enable conversations to be natural and engaging for users. Chatbots can be trained to understand their user's intent with sample phrases to intelligently converse with the user in a human-like manner while incrementally building on their learning using Machine Learning (ML) techniques. Watch this video created by the Oracle Learning Library Team (Oracle Learning Library YouTube channel) to learn how to quickly build a simple chatbot using Oracle Mobile Cloud.