The University of Adelaide is one of the oldest public universities in Australia and has numerous constituent schools offering education in the fields of engineering, mathematical science, medical science, arts and more.
During the admissions season, many students contact the university regarding their ATAR scores and getting adjustments to their ATAR scores to improve their chance for admission. To handle this influx of inquiries, University of Adelaide choose Oracle Intelligent Bots to automatically calculate these adjusted scores and deliver them to the students instantly through Facebook Messenger. As a result, Oracle's AI-driven chatbot was able to reduce the burden on their contact center by 40% while providing an engaging, interactive experience for the students.
Watch this video to hear Catherine Cherry, the Associate Director Student Recruitment, talk about their experience with Oracle Intelligent Bots and how they created this transformative chatbot solution in a very short timeframe.
To learn how Oracle Cloud Platform can help your organization with chatbots, mobility and other needs, visit oracle.com/paas.