Cheers from down under! That’s what I’d imagine the Heineken Urban Polo chatbot might say when you say hello on Facebook Messenger!
Facebooks has over 2 billion active members every month. And many people, especially digital natives, are very comfortable chatting thru a messenger app. Sure, mobile apps are still cool, but there's a limit to how many apps someone is going to download and use. With messaging apps, that's on everyone's smartphone! What a brilliant way to interact with customers. I don’t know about you, but I’d rather have a bot handle many of the common requests. And it’s available 24/7, and never gets tired. I believe the Heineken Urban Polo event is in New Zealand, but you can check out the bot on Facebook via this link. https://www.facebook.com/urbanpolo/
And by the way, the bot was built with the Intelligent Bots capabilities that are part of Oracle Mobile Cloud Enterprise. With Oracle Mobile, you don’t need to be an AI expert or data scientists to build an intelligent bot. And you can do it fast. Check it out for at cloud.oracle.com/mobile
and learn more at oracle.com/bots