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Energy Australia uses Big Data to Revamp Customer Experience

John Klinke
Director, Oracle Industry Strategy Group

Energy Australia is an energy generation and energy retailing company headquartered in Melbourne, Australia. In order to understand and serve their customers better, they are using Oracle Big Data Cloud and Oracle R for Hadoop to analyze and improve the way they engage with their customers. Energy Australia's architecture of Oracle's Big Data solution is allowing them to identify customer trends, draw insights and provide a better, more seamless experience for their customers along with an improved call center flow to boost customer loyalty.

Listen to Gaurav Singh, Big Data and Data Warehouse Solution Architect at Energy Australia, talk about how they are benefiting from Oracle Big Data to enhance the experience for their energy customers.

To learn how Oracle Cloud Platform can help your organization improve customer experience and drive innovation, visit oracle.com/paas.