Cloud-hosted airline maintenance and engineering systems with Tsunami Tsolutions: Ready for take off

March 31, 2023 | 6 minute read
Dan Ziman
NACT Sales
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Like many customers who need a reliable, secure, and cost efficient method to run mission-critical workloads, Tsunami Tsolutions chose Oracle Cloud Infrastructure (OCI) to help airlines run safely and on time. With reducing deployment times by several months, Tsunami Tsolutions delivers a low-risk, high-reward way to help their airline customers transform their businesses. I recently met up with Mark Buongiorno, chief operating officer at Tsunami Tsolutions, to learn about their business growth, the evolution of the aerospace industry, and gather Mark’s insights on OCI's impact.

Oracle chat with Tsunami Tsolutions

Dan Ziman (DZ), Oracle: Could you kick us off and tell us about your company and your mission?

Mark Buongiorno (MB), Tsunami Tsolutions: Sure. We're an engineering and information technology services firm that blends our industry experience in aerospace and defense with our IT knowledge to develop highly adoptable solutions for our customers. We do most of our work in application development, enterprise resource  planning (ERP) implementations, hosting, and system’s support with additional capabilities for analytics and engineering consulting. Our common theme is to work up and down the data value stream in aerospace and defense, accessing data from smart machines and databases, and make it readily available to users. This helps our customers make confident business decisions around the data, specifically, the optimal management of their operating fleets.

 

DZ: Mark, the commercial airline and aerospace industry has been going through a digital transformation for a few years. What are you seeing as a key emerging needs and trends?

MB: We saw a market need and the opportunity to approach a segment we call “small operator solutions.” The large, multinational carriers have more organic support resources and the ability to incorporate and manage comprehensive systems in support of their operations. Our strategy is to offer similarly robust support systems to smaller operators and discount carriers with lower implementation and support costs. We’ve partnered with multiple software original equipment managers (OEMs), to develop a proficient method to deliver airworthiness and compliance systems, which helps the airlines effectively maintain their configurations, such as the condition of the aircraft, flight history, inspections, and full maintenance records—essentially, the critical information to secure airworthiness. This allows our customers to focus on their mission to safely delivering passengers or packages. In the airline industry, affordability is the absolute key to being competitive, however, it must be affordability without sacrificing availability and safety.

Tsunami Tsolutions Airline Maintenance Systems

DZ: Yes, as passengers, that’s what we need to hear. How did you go about understanding the needs of your customers and developing beneficial business agreements?

MB: It begins with obtaining customer insight through interviews and process mapping. We must become completely versed in their flight schedules which highly fluctuates, their maintenance schedules, their inspection schedules, and aircraft availability. We must also understand the conditions that lead to increased or decreased volumes and deploy a technical architecture with always-on availability as well as continuous monitoring. Basically, we must be able meet their current needs and adapt and evolve to how our customer’s business changes. We’re now proving that out and seeing good results, which helps us identify future opportunities down the road. We’re feeling more comfortable that we have the waterfront of our target market covered, and moving forward, we now have a line of sight on what would be required to support those major operators as well.

“We determined that Oracle was our best opportunity to develop a successful product offering. We saw Oracle Cloud as a very low risk solution when it came to the offering that we needed to build, deploy, and manage.”

 

DZ: After reviewing these key factors and market needs, what led your company to take a new approach?

MB: We saw four key issues that needed a fresh approach. Firstly, compatibility across, up, and down the software applications, including the databases and underlying infrastructure. Secondly, we had to prioritize cost effectiveness of the initial setup and ongoing support costs. The third was airlines need to be on time, right? It’s one of their most evaluated operating metrics. You’ve heard many recent news stories about flights being delayed or cancelled for systems issues, impacting thousands of customers, particularly during holiday travel season. The maintenance and engineering system is critical to both compliance and maintaining flight schedules. While the compliance aspects get a lot of attention—and deservedly so—the system must simultaneously meet their availability targets to minimize flight disruption. Lastly, we required scalability. We knew that we were going to focus on a specific low cost airline as our launch customer, but we aspired to be able to scale this up for multiple customers and larger operators. As such, that last piece of criteria, scalability, and when we put that all together, we determined that Oracle was our best opportunity to develop a successful product offering. We saw Oracle Cloud as a low risk solution when it came to the offering that we needed to build, deploy, and manage.

Tsunami Tsolutions Airline Maintenance Systems

DZ: How is OCI being used for your airline solution, including high availability and disaster recovery?

MB: Our infrastructure uses multiple regions for disaster recovery and takes advantage of fault tolerant features available in OCI. The primary is a redundant WebLogic Server for OCI application server architecture. Traffic is routed through a load balancer to a set of Apache web servers that perform traffic inspection before any requests reaching a set of redundant WebLogic servers. The WebLogic application servers are used to run the main application and automatically scale based on the workload.

WebLogic is a significant component of our security model as well. The application’s database schema is run on an Oracle Enterprise Edition database in each region. We use Oracle Data Guard to provide data protection and disaster recovery support in our secondary region. I'd have to say, things are really proving out well. We’ve trimmed several months off the deployment times compared to our previous implementations. We've had no operational disruptions and no unplanned outages while handling fluctuations in transaction volumes.

The primary users of this system, the mechanics performing maintenance on the aircraft, the engineering teams, and the maintenance planning teams, are all interfacing with the system in numerous different ways. They’re transforming the way they run their business because of the system that is now available to them. Our next focus is to scale for this customer’s growth and our next larger customer. We anticipate taking advantage of Oracle Real Application Clusters (RAC) and possibly Exadata to increase performance and fault tolerance.

DZ: Excellent, Mark! It’s great to hear how this implementation has come together and the results you’re delivering. We look forward to another opportunity to connect with you and learn more about the evolution of the aerospace industry.

MB: Thank you, Dan. We’re excited to be working with the Oracle team and appreciate your support.

 

 

About Tsunami Tsolutions

Since 2003, Tsunami Tsolutions has provided technology solutions to aerospace and defense companies of all sizes – fromTsunami Tsolutions Logo Fortune 100 OEMs and Operators to MROs and Start-Ups – to help them meet their business goals.

We forge long-term partnerships with our clients, working with them to determine their unique needs, and pinpointing the best possible solution – be it an off the shelf product or a custom-built solution. 

Dan Ziman

NACT Sales


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