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How Did an IT Services Provider Save Their Bacon by Switching to Oracle Cloud Infrastructure?

Justin Smith
Group Marketing Manager

In a recent Q&A discussion, Chris Fridley, COO of Ntiva, shared details of how switching to Oracle Cloud Infrastructure dramatically enhanced Ntiva’s business and improved customer satisfaction.

Ntiva, an IT service provider, is completely responsible for its customers’ technology and cloud services. To retain its customers, Ntiva must provide extremely high reliability, performance, and cost containment. Ntiva chose Oracle Cloud Infrastructure to achieve this goal. Continue reading to:

  • Discover how moving to Oracle Cloud Infrastructure improved Ntiva’s quality of service (QoS)
  • Learn how reduced deployment times and lower resource utilization improved margins
  • Explore dramatic improvements in client experience, which led to universally positive feedback

What made you look for another cloud provider?

We started looking around for a new cloud provider mid-2017, after having problems with multiple outages that sometimes lasted an entire business day. This was unacceptable in terms of customer service, and we had many clients threatening to leave Ntiva—not just our cloud services but the entire IT services contract. We were also supporting a lot of applications that were very intensive in terms of disk I/O, and the performance was very sluggish. This also meant that certain clients were very unhappy. Those two factors were the main motivators for us to start the search for a new cloud provider.

What were you looking for in a cloud provider and why did you choose Oracle Cloud Infrastructure?

We started looking around at the usual suspects, including Microsoft, with whom we have an ongoing relationship, and AWS. The challenge was that it was very hard to understand their pricing, which becomes a business problem for us when we have to figure out how to charge our clients. Our pricing needs to be very clear. When we spoke to our Oracle rep, what grabbed us right away was the very clear business model surrounding pricing and performance. As a service provider ourselves, we have to be able to provide our clients with a repeatable, predictable pricing structure. What was even better is that this pricing model extends to any Oracle Cloud Infrastructure data center worldwide, making it easy for us to support clients that have a need for growth outside of the US.

But really, the shining moment for Oracle versus the competition was the relationship that our Oracle team built with us right from the beginning. When we had a question, we could reach out and get a same-day response, with a very quick turnaround from the development team when we needed it. Their persistence, dedication, and turnaround time on delivery ultimately led us to choose Oracle.

What was your migration experience and how did your customers react?

When we started the migration to Oracle Cloud Infrastructure, we had to notify our customers upfront and coordinate logistics. And whenever you do something like this, there is naturally a lot of apprehension from our clients… is it going to be better? Is it going to be worse? 100 percent of the feedback that came in was positive, and much of it was completely unsolicited. They’re seeing much better performance now that we’re powered by the Oracle Cloud. So all the other metrics aside—CPU utilization, storage, and so on—the best thing for us is the customer feedback being universally positive.

How did moving to Oracle Cloud Infrastructure improve your quality of service (QoS)?

One of the big benefits that resulted from our move to Oracle Cloud Infrastructure was in terms of efficiency. Oracle’s technical architecture enabled us to support all of our existing clients with about 20 percent less compute power, and this included some of our high-end clients who have intensive requirements when it comes to compute and disk I/O. This means we can load up new customers into the same footprint, and those savings drop right to our bottom line. We also saw a significant reduction in provisioning and deployment times, which dropped from a few hours to well under 30 minutes. We’re saving about 15 percent in labor costs right there, so between the two we are seeing about a 30 percent financial pickup.

Interested in learning more? Register for our webcast to learn more about Ntiva’s experience migrating to Oracle Cloud Infrastructure.

Additional information about Ntiva

Ntiva was officially founded in 2004 by founder and CEO Steven Freidkin and has grown almost exclusively through referrals and their unwavering focus on their core values:

  • Focusing on customer service first
  • Managing every client dollar as if it was their own
  • Hiring, developing, and retaining the very best people

Ntiva knows that technology is a crucial part of every business, and having the right technology in place is more than a competitive advantage—it’s critical to growth and success. 

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