define the problem you want to solve and you are 50% of the way there.

In the voyage to apply the rational process to performance issues, this is useful insight.

For those of us working on performance issues in Services, the biggest hurdle we have to clear is getting a good definition of the problem the customer wants solved (BTW, "my system is slow" is not a problem definition we can work with). and not knowing if an arbitrary kstat counter is incrementing too fast. Once we get a solid problem definition to work on, we are at least 50% of the way there.

As Andy points out, in a multi-vendor world which requires a hippy holistic approach, the definition of the problem is key.

It also occurred to me that by definition a true Hippy would not rant, but go with the flow!

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