New style of On-line Help
By cjsasaki on May 06, 2008
We've had a lot of ideas on how to get "community" involvement on Sun's web sites. From forums, to blogs, to wikis, to product ratings we've been working really hard to get content not only from inside Sun, but also from non-Sun badged folks who care to contribute other ideas, thoughts, and even criticisms. Recently, we met with one of Sun's customers whose service we've seen on other sites providing real time expert assistance services. One of the unique services we got really excited about allows topical experts to "publish" themselves and provide a help service for a fee on websites. Think about experts who are certified who could provide real time assistance when you need them for very reasonable terms. And for experts, you could create an additional business providing your service without having to deal with the cost or challenge of finding customers. And if you could tie in ratings, customers could get a good sense ahead of contacting an expert how helpful they were to previous customers.
So with the newly redesigned Java.com site, check out our Help Center to see Java experts in action.
To learn more about his cool technology and offering, go to liveperson.com. They not only are a great company to work with, but also a fantastic Sun customer!