Thursday Jan 17, 2008

Opposite's in Service

When I read the announcement about Sun's acquisition of MySQL on Jonathan's blog I too was drawn to the fact that for every employee of Sun Service there is an equal and opposite employee. Check out the picture:




I'm left wondering what my opposite would be like. Clearly they would not ride a bike. I hesitate to suggest asking what other characteristics they would have but no one reads this anyway.

Wednesday Sep 26, 2007

If your business is rubbish your customer service need not be.

And Brabantia's is not.

Our bin's lid broke. The bin is ~7 years old I have no proof of purchase (although they have not been being made for much longer then 7 years, I think) so I went to their web site to see if I could get a new one. I filled in the form telling them all this and waited for an email saying it was going to cost X and I would have to do Y to pay them.

No email but a few days later a large box containing a new lid. I notice the catch has a slightly new, more robust design.

As always a product defect handled well by the manufacturer has left me wanting to be their customer again and being prepared to say so.

Wednesday Mar 28, 2007

Shared shell. Very cool.

If you work for Sun, or are a Sun Spectrum customer and ever want to share a login session with someone else while doing your work then check out the shared shell: http://www.sun.com/123.

For collaboration with people in Sun it is fantastic whether you are both in Sun or a customer and Sun. (I suspect that two customers could use the same thing to collaborate as well , I could see nothing in the T's & Cs that would forbid that but I am not a Lawyer). I particularly like the ability to “write” on the screen.

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This is the old blog of Chris Gerhard. It has mostly moved to http://chrisgerhard.wordpress.com

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