Wednesday Sep 26, 2007

If your business is rubbish your customer service need not be.

And Brabantia's is not.

Our bin's lid broke. The bin is ~7 years old I have no proof of purchase (although they have not been being made for much longer then 7 years, I think) so I went to their web site to see if I could get a new one. I filled in the form telling them all this and waited for an email saying it was going to cost X and I would have to do Y to pay them.

No email but a few days later a large box containing a new lid. I notice the catch has a slightly new, more robust design.

As always a product defect handled well by the manufacturer has left me wanting to be their customer again and being prepared to say so.

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This is the old blog of Chris Gerhard. It has mostly moved to http://chrisgerhard.wordpress.com

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