Troubleshooting iChat AV

Apple's iChat AV is a very useful application, but sometimes it fails to establish connection with the other end. Most of the time, the failure is due to firewall settings, but on which end? To test, both parties can try connecting to an iChat robot run by Apple; add one of the following test accounts as a new person of Account Type AIM and if the connection establishes successfully, you should see the a video ad.

  • appleu3test01
  • appleu3test02
  • appleu3test03
Comments:

i have successfully used ichat before. but when i try to use it now, i can see myself and my buddy can see them too, but we cant see eachother. i dont know how to fix this. Can someone help??

Posted by Josaphena on October 09, 2008 at 10:11 AM PDT #

i have been successfully using iChat WHEN it will open. now i am not able to open using the icon or connecting through "recent programs" or the HD icon menu. i'm on a Mac OS X version 10.3.9, 700 MHz Power PC G4. trying to stay in touch wtih someone on a trip around the world....! any tips appreciated

Posted by Cassandra on November 28, 2008 at 07:04 AM PST #

additional information. two error codes are -600, or -1712(=unexpected error).

Posted by Cassandra on November 28, 2008 at 07:09 AM PST #

@Cassandra, sorry I can't help you with issues launching iChat. Have you searched Apple's discussion board for these error codes?

Posted by Robert Chien on December 10, 2008 at 02:21 PM PST #

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About

I currently live in San Francisco Bay Area. For the past seven years, I have been designing and building messaging solutions for Sun.

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