Wednesday Jun 10, 2009

JavaOne and CommunityOne News in Review


The highlights from our JavaOne and CommunityOne 2009 conferences are now available. Maijaliisa and I have put together the short segment on JavaOne 2009 here, while the CommunityOne West 2009 segment is here.

Enjoy!

Monday May 21, 2007

Sun Recognized with SSPA STAR Award


The Service and Support Professionals Association (SSPA) has honored Sun with a 2007 STAR Award in the "Best On-Site Support" category. STAR Awards, in their 17th year, recognize best-of-breed solutions in a range of categories, and attract notable applicants from across the industry.

Sun's winning application demonstrated the success of the Sun Services-APAC organization in providing customers with an exemplary onsite support experience underscored by innovative best practices, a refined set of both proactive and reactive measures, and a keen focus on manifesting Sun's "Eleven Words."

Sun Services-Americas was a runnerup in STAR Awards "Best Value-Added Support" category. The Americas was praised for its implementation of the Remote Proactive Engineer (RPE) concept, a new feature providing a dedicated Technical Support Engineer to select accounts enrolled in Sun's Elite Customer Program.

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