If you've contacted our Oracle Certification Support team recently, you may have noticed a difference in how you receive support. You now start your help journey in our Guided Assistance Tool.
So many requests that we receive can be resolved with a simple answer to a question, giving the candidate the opportunity to get his question answered immediately.
When you first access the tool, you'll select a filter category. The most common questions that we receive under that category show on the right. Many times, this is all you need to get your question answered and move on. If you don't see your specific question listed, select the question closest to yours. This may answer your question.
You'll have the opportunity to log a ticket to get your question answered if you are unable to get a satisfactory answer in the guided assistance.
The process to request assistance remains the same, we simply added a helpful step that may resolve your issue without the wait!