Email Alias email@example.com Replaced with New Oracle Certification Support Tool
By Harold Green on Mar 08, 2011
All Oracle Certification customer service issues previously sent to firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, or email@example.com, should now be submitted as service requests via the new request tool. Support via these email aliases ends today.
Managing candidate communications via this tool will enable better issue tracking capabilities and ensure that all issues are handled quickly and efficiently. The integrated tool will also help us to more easily research historical and related issues to enable improved certification communications and business processes.
For now, questions related to Java, Oracle Solaris (Cluster), MySQL, NetBeans or OpenOffice.org exam or certification, will still be sent to firstname.lastname@example.org and resolved via email. Questions related to the status of an Oracle Certification Success Kit, will still be sent to email@example.com and resolved via email.
We are excited about this new offering and continue to work toward improved customer service for our OCP community. Thank you for your cooperation!
Quick View of Oracle Certification Customer Support
- Oracle Certification Support: All issues that previously would have been sent to firstname.lastname@example.org
- email@example.com: All questions on Java, Oracle Solaris (Cluster), MySQL, NetBeans, OpenOffice.org exams and certifications
- firstname.lastname@example.org: All questions on the status of your Oracle Certification Success Kit