Email Alias ocpexam_ww@oracle.com Replaced with New Oracle Certification Support Tool

All Oracle Certification customer service issues previously sent to ocpexm_ww@oracle.com, siebelcert_ww@oracle.com, beacert_ww@oracle.com, or hyperioncert_ww@oracle.com, should now be submitted as service requests via the new request tool. Support via these email aliases ends today.

Managing candidate communications via this tool will enable better issue tracking capabilities and ensure that all issues are handled quickly and efficiently. The integrated tool will also help us to more easily research historical and related issues to enable improved certification communications and business processes.

For now, questions related to Java, Oracle Solaris (Cluster), MySQL, NetBeans or OpenOffice.org exam or certification, will still be sent to suncert_ww@oracle.com and resolved via email. Questions related to the status of an Oracle Certification Success Kit, will still be sent to ocp-fulfillment_ww@oracle.com and resolved via email.

We are excited about this new offering and continue to work toward improved customer service for our OCP community. Thank you for your cooperation!

Quick View of Oracle Certification Customer Support

Comments:

At the time of making this comment I may be somewhat blind but it is not obvious to me how I navigate to this form from the oracle certification website at certification.oracle.com or the FAQs on the Oracle Certicification Website viewed from uk. IMHO Forum announcement posts may need an update, also the olde certview boilerplate at education.oracle.com/pls/eval-eddap-dcd/ocp_interface.certification_history ... etc etc. This could of course all be in hand already.

Posted by bigdelboy on March 08, 2011 at 05:36 AM PST #

Oracle WDP is not a worthy training for a fresher, it is really of no Career value to students, The Only Benefit is that the college gets to use the ORACLE WDP logo for marketing for new admissions. This too is of little value. college could have purchased a !0 user licence, or better still most of it is freely available on the website, Students need not waste money on this Training, it will not get them a Job, No big employer company expects freshers to be OCA . Students can learn this for free on the Oracle website, WDP - OCA is too basic. Not worth the Money. The Trainers Trained by Oracle dont gain much , & are mostly not in line as Industrial Trainers, This Training is of very little significance.

Posted by Blogger on March 13, 2011 at 03:20 AM PDT #

I have tried the new request tool it is not working

Posted by Eric Yen on March 14, 2011 at 01:17 PM PDT #

Eric, We apologize for the inconvenience. There was a technical issue with the request tool and it was down for a short time. It is back up now. Please go ahead and submit your request. Thanks, Brandye Barrington

Posted by Brandye Barrington on March 16, 2011 at 02:27 AM PDT #

Hello,

This tool is not working. I'm receiving the message below:

Access Denied
You don't have permission to access "http://education.oracle.com/pls/eval-eddap-dcd/ou_support_ocp.submit_sr" on this server.

Reference #18.85d8f648.1412620720.ca38d8c

Thanks

Posted by Eduardo Legatti on October 06, 2014 at 11:44 AM PDT #

Hello,

The problem was the Firewall. Problem Solved!

Thanks

Posted by Eduardo Legatti on October 10, 2014 at 02:00 PM PDT #

Hi, I'm trying to verify an Oracle Certificate of a job applicant. Could you please advise as to how I can verify it? Many thanks!

Posted by Lando on January 05, 2015 at 07:24 PM PST #

Hi Lando,
The candidate can actually provide offical verification through the candidate self-service tool - CertView. He can select the option to 'publish certification to 3rd party' and select the certification(s) he wants to verify to you. Then he will enter your email address and you will receive 2 emails. One will contain a unique URL and the other will contain a password. These will be valid for 5 days. You will access the unique URL and enter the password and you will be able to see the official certification verification.

Regards,
Brandye Barrington

Posted by Brandye Barrington on January 07, 2015 at 02:35 PM PST #

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