Customer Feedback Helps Shape The Oracle Certification Program

Your Feedback Is ValuableWe want to thank you for the suggestions that you submit to us!

We get a great amount of feedback and suggestions from students and certification candidates about tweaks and changes that we should make to the Oracle Certification Program. The suggestions are very diverse and range from small to monumental.

Examples of small suggested changes include accept a new course towards the Hands-on Course Requirement or adding some information to our website. These types of changes are often easy to make and tend to get implemented more frequently than not.

On the other hand, we’ve also received large suggested changes. We even recently had some people become very insistent that we make major changes to the database-related tracks, such as scrapping the OCA, throwing out the course requirement. and making the OCP exams like the OCM exams. Because most of the changes that we make are on a limited and calculated scale and are incremental in nature, we won’t be doing anything drastic or major like that anytime soon.

Some of the reasons that we typically do not make sweeping significant modifications to the program include:

Disruption
Big changes are disruptive. There are literally thousands of people in the process of getting certified right now at one level or another. Major program changes interrupt their progress and their preparation.

Cost
Large changes are typically costly. Major changes would pose great cost to Oracle, which would in turn result in increased costs to the candidate. For example, re-formatting the OCP exam so it could be like the OCM exam would skyrocket the price to roughly $1,000 (USD) per exam – an astronomical increase from its current price of only $125 dollars (USD). Additionally, we could then be limited to only being able to offer the exams in a select few locations, resulting in candidates needing to travel great distances in order to sit the exam.

Confusion
Major changes create confusion to students, partners and employers. A few years ago we undertook a large effort when we modified the program in Japan in order to more closely align it with the global program. Significant changes were made to both the track structure and the certification naming conventions. An unwanted side effect of this update was noticeable confusion among people in understanding how the old credentials fit under the revised program. Version and level upgrades became confusing, and unfortunately - the number of participants dropped for several years afterward. Additionally, we received a countless number of complaints related to the change.

So we are sorry to disappoint those of your who look for wide and significant changes to the program, we will continue to work on incremental things that add value to our credentials, make them more accessible, and provide tools and offerings that to help enhance the careers of those whom we certify.

Paul Sorensen

Paul Sorensen,
Director, Oracle Certification

 

Comments:

Hi Paul, Why don't you use our idea portal to collect feedback to improve your program? Adobe is one of our clients. Check out: http://ideas.acrobat.com Let me know if you want me to setup a trial for you. Regards, Paul Tran Brightidea – Innovation & Idea Management ptran@brightidea.com 415-992-2082 office/mobile 415-842-0300 fax Yahoo IM: paultran888 Skype: paultran666 Twitter: twitter.com/paultran888 Web: www.brightidea.com LinkedIn: http://www.linkedin.com/in/paultran888

Posted by Paul Tran on April 22, 2009 at 05:27 AM PDT #

Thanks Paul; I'll check it out. Good luck! - Harold

Posted by Harold Green on April 22, 2009 at 05:39 AM PDT #

Please help me out... I have given two papers (sql-> IZ0-007 on 15dec 2010 and pl/sql-> IZ0-147 on 5jan 2011 ) and i haven't recieved my certificate..what should i do??is there any email adress or contact no. to make enquiry for this...?? Please reply..

Posted by Supriya on April 20, 2011 at 07:07 PM PDT #

Hi Supriya, Please take a look at the FAQ on our website http://bit.ly/chs7nA. Go to the question: "I have not received my certification success kit. What do I do?" This should give you the information you need! Regards, Brandye Barrington

Posted by Brandye Barrington on April 26, 2011 at 03:49 AM PDT #

I have'nt recived my ocjp certificate for java.....I had given my ocjp exam about 4,5 months before................
pls help me out................

Posted by Rahul Pareta on January 18, 2012 at 05:10 PM PST #

Hi Rahul,
There are several places where you can find information on what steps to take to follow up on your certificate. You can find the information at the bottom of your score report, you can find detailed steps in your account at certview.oracle.com, under Certification Status>Certification History. Or you can find detailed steps on our website at certification.oracle.com under the Support tab, select FAQs and scroll down to the appropriate question about receiving success kits.

Regards,
Brandye Barrington

Posted by guest on January 19, 2012 at 02:16 AM PST #

My feedback about Oracle certification - mainly Java. I am putting it here because there is no contact form or email on Your contact page about the feedbacks (sic).

When Sun was Java owner, certification path was quite easy and simple to understand. There was this image:
http://www.ofoksystems.com/eacad/files/common/users/1039_4_1260697245_Sun-JavaPath.gif
Clear and understand.

What You (we) got now? We have a really big mess. I am personally lost (and my friends). We have this page about Java certification:
http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=632#5
Every Java certificate versions (5, 6, 7) are next to each other. I didn't find any page explaining what is the difference between Master, Professional, Expert...mess, mess, mess. I am totally lost.
Certification path image I found on external sites!! Not on Oracle site but some external blog!!

I have for this day SCJP 6 certificate and I was planning to get Oracle's SCWCD (I don't know how You call it...mess everywhere), but for now I am totally lost, I don't know where should I click to get proper version of certificate I want, where to go next (mess...did I mention about it yet?).

Because of that I decided to get ITIL Foundation certificate instead of Oracle's...Java...something...certificate.

Great Job!

Posted by Radek on December 11, 2012 at 11:21 AM PST #

Hi Radek,
I'm sorry that you've had trouble understanding the certification paths. I'll try to outline he model here for others who may be having trouble.

1) There is a support link that shows up on all of our certification pages. If you are at certification.oracle.com, you can click on the Support tab and click on Contact Oracle Certification Support to submit questions/issues/feedback at any time.

2) Regarding http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=632#5, if you simple select the certification you are interested in obtaining, it will take you to a page that tells you about that certification and that gives you the certification requirements. I agree that we could do a better job with explaining the differences between the different levels of certification. Thank you for that feedback.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 14, 2012 at 10:05 AM PST #

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