FAQ: Why Can't I Authenticate My CertView Account?

We sometimes receive questions from some of you who have trouble authenticating your CertView accounts. You have entered what you believe to be the correct information and after 3 failed attempts, you are "locked out" of your account. Are you sure you are entering the correct information?

Some of the most common reasons we see for failed authentication are:
  • You entered the exam number instead of your personal Oracle Testing ID (this is the most common reason for authentication failure). Exam number = 1Z0-###; Oracle Testing ID is similar to OC#######. The Oracle Testing ID is the number that you need to enter.
  • You entered the Oracle Testing ID with spaces (this is another common reason for authentication failure). There are no spaces in the Oracle Testing ID - OC#######.
  • You entered an email address or name that is different from the name and email address in your Pearson VUE profile. Sign in to your Pearson VUE web account to obtain the correct information.
  • You have not yet created a Pearson VUE web account. Go to the Pearson VUE website to create your web account.
  • You created or updated your Pearson VUE web account fewer than 60 minutes ago. Allow one hour after you create or update your Pearson VUE web account to authenticate your CertView account.
If you have not yet authenticated your CertView account, watch this video to ensure you avoid the common mistakes.

Comments:

Hello,
how can we get out of such a situation?
I have 3 failed attempts, and I can't see any of the reasons you mentioned to be the reason for authentication failure.

Can I somehow unlock my account?

Posted by guest on January 24, 2014 at 04:36 AM PST #

Once you you had 3 failed authentication attempts, the Oracle Certification Support team will manually authenticate your account and contact you to confirm when authentication is complete.

Regards,
Brandye Barrington

Posted by Brandye Barrington on January 27, 2014 at 01:05 PM PST #

I have a test appointment tomorrow, just found that I can't authenticate against certview and locked out, but it says it may take around 5 days for oracle to verify, does this going to avoid me from taking test tomorrow or only it delays my result.

Posted by guest on March 04, 2014 at 05:25 AM PST #

I am guessing that you probably have already received a resolution to your issue?

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 07, 2014 at 02:06 PM PST #

can't view my oracle certification
forgot details
please email certificate

Posted by puneet minocha on June 10, 2014 at 10:33 PM PDT #

Puneet,
Please contact Oracle Certification Support http://bit.ly/1oFezWp and they will be able to assist.

Regards,
Brandye Barrington

Posted by Brandye Barrington on June 13, 2014 at 08:11 AM PDT #

Hi,

I took 3 certification exams, all of 9i certification path. 1Z0-007, 1Z0-031, 1Z0-032. By the time I wanted to take the last 1Z0-033 (performance) it was expired. So I just took now the 11G 1Z0-053 which I read should replace the one expired.
The point is, I'm still see my certification as OCA only, not OCP.
What should I do next?

Posted by Marlon Silva on July 24, 2014 at 11:08 AM PDT #

Marlon,
Unfortunately, the 053 exam that you took does not help your situation. I believe you have the 9i DBA OCA certification? The 053 exam is hte 11g DBA OCP exam, so it won't grant 9i DBA OCP. And in order to obtain the 11g DBA OCP by passing exam 053, your OCA certification would have had to be 11g DBA OCA.

There is a path that you can follow. See this blog post http://bit.ly/1rjfmvs for the path that you can follow.

Regards,
Brandye Barrington

Posted by Brandye Barrington on July 25, 2014 at 01:27 PM PDT #

Hi,
I have taken my Oracle certification exam.
When i logged into my certview , it asked for authentication. i provided 3 times, but it failed to aunthenticate , its asking me to wait for 3 business days, any clue where i can unlock it.
I took my test on 29-SEP-2014,but no email till now.
Also after the test i didnt receive any email.
can anyone help me.

Thanks, Soumya

Posted by soumya kandala on September 30, 2014 at 02:59 AM PDT #

Soumya,
I am sorry for the inconvenience. Actually, your support team usually handles these issues much quicker than 3 days. You should receive resolution tomorrow, I would expect.

Regards,
Brandye Barrington

Posted by Brandye Barrington on September 30, 2014 at 11:29 AM PDT #

I have given Java Standard Edition 6 Programmer Certified Professional paper but i am unable to see my score card as i am getting this error message while logging into certview account

Third invalid attempt

We are sorry, but we are still unable to verify your information. Your account has been referred to Oracle Certification Support for manual processing. You should expect to be contacted within three (3) business days.

Please look into this or help me out to find solution for the same.

Posted by guest on October 19, 2014 at 06:13 AM PDT #

This should all be sorted out for you by now. Sorry for the confusion.

Regards,
Brandye Barrington

Posted by Brandye Barrington on October 21, 2014 at 02:21 PM PDT #

I merged my testing IDs. Pearson VUE showing the updated correct ID. But CertView is still showing old testing ID. What should I do? And how much time is required to do all those updates from Oracle?

Posted by guest on November 18, 2014 at 09:12 AM PST #

Usually within 48 hours everything is updated in CertView. Please check again and if you still have problems, please contact Oracle Certification Support http://bit.ly/YpaA7i.

Regards,
Brandye Barrington

Posted by Brandye Barrington on November 21, 2014 at 02:21 PM PST #

I gave my exam but not able to view the result in certview due to incorrect authentication. When will the support team contact me.

Posted by Ankita sengupta on November 22, 2014 at 10:01 PM PST #

Ankita,
The Oracle Certification Support team has probably already contacted you about this, but let me know if you have not gotten this settled yet.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 02, 2014 at 12:57 PM PST #

I took exam 4-5 days ago and locked my account and can not see results, support team did not contact me either, how do i unlock my account ? How long will it take ?

Posted by Egidija on December 04, 2014 at 01:19 AM PST #

hi I put different email ids when I created certview and pearson account.My certview account is locked.How can I access it?

Posted by vishnu on December 15, 2014 at 10:17 AM PST #

Hi Egidija, I assume that the support team has contacted you by now. They typically turn authentications around within 24 hours if it's not a weekend.

Vishnu, You should have heard from the support team by now to unlock your CertView account.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 18, 2014 at 10:31 AM PST #

I have issue with login to oracle certview because my old mail is disabled.

Already I opened Service Request Number: 497386-715102322.

Please Help,

Thanks
Tareq Adas

Posted by tariq ghazi adas on December 21, 2014 at 11:56 PM PST #

Tareq,
I have followed up with the support team to have them check on your SR. You should hear something back from them tomorrow. I am sorry for the delay.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 23, 2014 at 12:03 PM PST #

You have forgotten usage of back button for trying to correct mistakes as a reason for getting three fail attempts...

Posted by guest on January 19, 2015 at 10:59 AM PST #

That is a good point. I'm not sure that I knew that was an issue. Thanks for posting.

Regards,
Brandye Barrington

Posted by Brandye Barrington on January 26, 2015 at 08:51 AM PST #

I have a test appointment tomorrow, 1Z0-803 - Java SE 7 Programmer I - English (ENU), and my certview account is locked. Is the access to this account mandatory to take the exam? If not, how do I check the result with the account locked?

Posted by Jorge Rego on January 30, 2015 at 10:48 AM PST #

Hi Jorge,
Sorry for not getting back with you sooner on this. The Oracle Certification Support team has probably already gotten back with you by now. I hope you did well on your exam. Please let me know if you need further assistance on this.

Regards,
Brandye Barrington

Posted by Brandye Barrington on February 03, 2015 at 11:26 AM PST #

Please I Need your help, the process for the CertView Authentication was performed with an email account that no longer have ( it was corporate ) , I need to redo the process with my new personal email account to see my certifications ( OBIEE 10g and 11g Implementation Specialist) .

What is the procedure I should follow to achieve this?

Posted by guest on February 10, 2015 at 06:37 PM PST #

I suggest that you contact Oracle Certification Support http://bit.ly/YpaA7i. They will be able to assist.

Regards,
Brandye Barrington

Posted by Brandye Barrington on February 13, 2015 at 02:56 PM PST #

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