FAQ: Why Can't I Authenticate My CertView Account?

We sometimes receive questions from some of you who have trouble authenticating your CertView accounts. You have entered what you believe to be the correct information and after 3 failed attempts, you are "locked out" of your account. Are you sure you are entering the correct information?

Some of the most common reasons we see for failed authentication are:
  • You entered the exam number instead of your personal Oracle Testing ID (this is the most common reason for authentication failure). Exam number = 1Z0-###; Oracle Testing ID is similar to OC#######. The Oracle Testing ID is the number that you need to enter.
  • You entered the Oracle Testing ID with spaces (this is another common reason for authentication failure). There are no spaces in the Oracle Testing ID - OC#######.
  • You entered an email address or name that is different from the name and email address in your Pearson VUE profile. Sign in to your Pearson VUE web account to obtain the correct information.
  • You have not yet created a Pearson VUE web account. Go to the Pearson VUE website to create your web account.
  • You created or updated your Pearson VUE web account fewer than 60 minutes ago. Allow one hour after you create or update your Pearson VUE web account to authenticate your CertView account.
If you have not yet authenticated your CertView account, watch this video to ensure you avoid the common mistakes.

Comments:

Hello,
how can we get out of such a situation?
I have 3 failed attempts, and I can't see any of the reasons you mentioned to be the reason for authentication failure.

Can I somehow unlock my account?

Posted by guest on January 24, 2014 at 04:36 AM PST #

Once you you had 3 failed authentication attempts, the Oracle Certification Support team will manually authenticate your account and contact you to confirm when authentication is complete.

Regards,
Brandye Barrington

Posted by Brandye Barrington on January 27, 2014 at 01:05 PM PST #

I have a test appointment tomorrow, just found that I can't authenticate against certview and locked out, but it says it may take around 5 days for oracle to verify, does this going to avoid me from taking test tomorrow or only it delays my result.

Posted by guest on March 04, 2014 at 05:25 AM PST #

I am guessing that you probably have already received a resolution to your issue?

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 07, 2014 at 02:06 PM PST #

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