FAQ: Why Can't I Authenticate My CertView Account?

We sometimes receive questions from some of you who have trouble authenticating your CertView accounts. You have entered what you believe to be the correct information and after 3 failed attempts, you are "locked out" of your account. Are you sure you are entering the correct information?

Some of the most common reasons we see for failed authentication are:
  • You entered the exam number instead of your personal Oracle Testing ID (this is the most common reason for authentication failure). Exam number = 1Z0-###; Oracle Testing ID is similar to OC#######. The Oracle Testing ID is the number that you need to enter.
  • You entered the Oracle Testing ID with spaces (this is another common reason for authentication failure). There are no spaces in the Oracle Testing ID - OC#######.
  • You entered an email address or name that is different from the name and email address in your Pearson VUE profile. Sign in to your Pearson VUE web account to obtain the correct information.
  • You have not yet created a Pearson VUE web account. Go to the Pearson VUE website to create your web account.
  • You created or updated your Pearson VUE web account fewer than 60 minutes ago. Allow one hour after you create or update your Pearson VUE web account to authenticate your CertView account.
If you have not yet authenticated your CertView account, watch this video to ensure you avoid the common mistakes.

Comments:

Hello,
how can we get out of such a situation?
I have 3 failed attempts, and I can't see any of the reasons you mentioned to be the reason for authentication failure.

Can I somehow unlock my account?

Posted by guest on January 24, 2014 at 04:36 AM PST #

Once you you had 3 failed authentication attempts, the Oracle Certification Support team will manually authenticate your account and contact you to confirm when authentication is complete.

Regards,
Brandye Barrington

Posted by Brandye Barrington on January 27, 2014 at 01:05 PM PST #

I have a test appointment tomorrow, just found that I can't authenticate against certview and locked out, but it says it may take around 5 days for oracle to verify, does this going to avoid me from taking test tomorrow or only it delays my result.

Posted by guest on March 04, 2014 at 05:25 AM PST #

I am guessing that you probably have already received a resolution to your issue?

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 07, 2014 at 02:06 PM PST #

can't view my oracle certification
forgot details
please email certificate

Posted by puneet minocha on June 10, 2014 at 10:33 PM PDT #

Puneet,
Please contact Oracle Certification Support http://bit.ly/1oFezWp and they will be able to assist.

Regards,
Brandye Barrington

Posted by Brandye Barrington on June 13, 2014 at 08:11 AM PDT #

Hi,

I took 3 certification exams, all of 9i certification path. 1Z0-007, 1Z0-031, 1Z0-032. By the time I wanted to take the last 1Z0-033 (performance) it was expired. So I just took now the 11G 1Z0-053 which I read should replace the one expired.
The point is, I'm still see my certification as OCA only, not OCP.
What should I do next?

Posted by Marlon Silva on July 24, 2014 at 11:08 AM PDT #

Marlon,
Unfortunately, the 053 exam that you took does not help your situation. I believe you have the 9i DBA OCA certification? The 053 exam is hte 11g DBA OCP exam, so it won't grant 9i DBA OCP. And in order to obtain the 11g DBA OCP by passing exam 053, your OCA certification would have had to be 11g DBA OCA.

There is a path that you can follow. See this blog post http://bit.ly/1rjfmvs for the path that you can follow.

Regards,
Brandye Barrington

Posted by Brandye Barrington on July 25, 2014 at 01:27 PM PDT #

Hi,
I have taken my Oracle certification exam.
When i logged into my certview , it asked for authentication. i provided 3 times, but it failed to aunthenticate , its asking me to wait for 3 business days, any clue where i can unlock it.
I took my test on 29-SEP-2014,but no email till now.
Also after the test i didnt receive any email.
can anyone help me.

Thanks, Soumya

Posted by soumya kandala on September 30, 2014 at 02:59 AM PDT #

Soumya,
I am sorry for the inconvenience. Actually, your support team usually handles these issues much quicker than 3 days. You should receive resolution tomorrow, I would expect.

Regards,
Brandye Barrington

Posted by Brandye Barrington on September 30, 2014 at 11:29 AM PDT #

I have given Java Standard Edition 6 Programmer Certified Professional paper but i am unable to see my score card as i am getting this error message while logging into certview account

Third invalid attempt

We are sorry, but we are still unable to verify your information. Your account has been referred to Oracle Certification Support for manual processing. You should expect to be contacted within three (3) business days.

Please look into this or help me out to find solution for the same.

Posted by guest on October 19, 2014 at 06:13 AM PDT #

This should all be sorted out for you by now. Sorry for the confusion.

Regards,
Brandye Barrington

Posted by Brandye Barrington on October 21, 2014 at 02:21 PM PDT #

I merged my testing IDs. Pearson VUE showing the updated correct ID. But CertView is still showing old testing ID. What should I do? And how much time is required to do all those updates from Oracle?

Posted by guest on November 18, 2014 at 09:12 AM PST #

Usually within 48 hours everything is updated in CertView. Please check again and if you still have problems, please contact Oracle Certification Support http://bit.ly/YpaA7i.

Regards,
Brandye Barrington

Posted by Brandye Barrington on November 21, 2014 at 02:21 PM PST #

I gave my exam but not able to view the result in certview due to incorrect authentication. When will the support team contact me.

Posted by Ankita sengupta on November 22, 2014 at 10:01 PM PST #

Ankita,
The Oracle Certification Support team has probably already contacted you about this, but let me know if you have not gotten this settled yet.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 02, 2014 at 12:57 PM PST #

I took exam 4-5 days ago and locked my account and can not see results, support team did not contact me either, how do i unlock my account ? How long will it take ?

Posted by Egidija on December 04, 2014 at 01:19 AM PST #

hi I put different email ids when I created certview and pearson account.My certview account is locked.How can I access it?

Posted by vishnu on December 15, 2014 at 10:17 AM PST #

Hi Egidija, I assume that the support team has contacted you by now. They typically turn authentications around within 24 hours if it's not a weekend.

Vishnu, You should have heard from the support team by now to unlock your CertView account.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 18, 2014 at 10:31 AM PST #

I have issue with login to oracle certview because my old mail is disabled.

Already I opened Service Request Number: 497386-715102322.

Please Help,

Thanks
Tareq Adas

Posted by tariq ghazi adas on December 21, 2014 at 11:56 PM PST #

Tareq,
I have followed up with the support team to have them check on your SR. You should hear something back from them tomorrow. I am sorry for the delay.

Regards,
Brandye Barrington

Posted by Brandye Barrington on December 23, 2014 at 12:03 PM PST #

You have forgotten usage of back button for trying to correct mistakes as a reason for getting three fail attempts...

Posted by guest on January 19, 2015 at 10:59 AM PST #

That is a good point. I'm not sure that I knew that was an issue. Thanks for posting.

Regards,
Brandye Barrington

Posted by Brandye Barrington on January 26, 2015 at 08:51 AM PST #

I have a test appointment tomorrow, 1Z0-803 - Java SE 7 Programmer I - English (ENU), and my certview account is locked. Is the access to this account mandatory to take the exam? If not, how do I check the result with the account locked?

Posted by Jorge Rego on January 30, 2015 at 10:48 AM PST #

Hi Jorge,
Sorry for not getting back with you sooner on this. The Oracle Certification Support team has probably already gotten back with you by now. I hope you did well on your exam. Please let me know if you need further assistance on this.

Regards,
Brandye Barrington

Posted by Brandye Barrington on February 03, 2015 at 11:26 AM PST #

Please I Need your help, the process for the CertView Authentication was performed with an email account that no longer have ( it was corporate ) , I need to redo the process with my new personal email account to see my certifications ( OBIEE 10g and 11g Implementation Specialist) .

What is the procedure I should follow to achieve this?

Posted by guest on February 10, 2015 at 06:37 PM PST #

I suggest that you contact Oracle Certification Support http://bit.ly/YpaA7i. They will be able to assist.

Regards,
Brandye Barrington

Posted by Brandye Barrington on February 13, 2015 at 02:56 PM PST #

Please. I took sql, ocp, befor i take 1z0-042 administratio i. Time has expired. What did i do. Please i need advise.

My regard
Nura M. Salisu

Posted by NURA MOHAMMED SALISU on March 01, 2015 at 01:00 PM PST #

Nura,
I'm not sure what you mean that you took SQL OCP. Did you take exam 043 before you took 042? Unfortunately, if that is the case, your only option would be to start your certification path over with 11g or 12c.

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 02, 2015 at 12:21 PM PST #

Hi,

I have completed 1z0-851 OCJP certification exam.I got mail to check result.But after giving the Testing id and mail id it was showing details are not correct.After 3 attempt it is locked.I am not able to see my result.

Could you please help me on this.

Posted by guest on March 15, 2015 at 02:50 AM PDT #

I posted something earlier but it is not showing up. I changed my email Id at oracle before the exam on 3/14. I tried to login at certview with my new email but got locked out. Before the 3rd attempt I changed my email at pearson vue to the new email and tried again but still failed. I got email from oracle saying I should be able to login using my old email but that failed and tried with my new email id but got locked out again. I want to check my score but I am unable to. Please help!

Posted by guest on March 16, 2015 at 08:03 AM PDT #

When changing email addresses, there is some lag time between the information being saved on the Pearson VUE site and being uploaded to the CertView site. It is likely that the issue was caused by the email address changes not getting picked up in real time by CertView.

However, the support team typically fixes these issues and takes care of manual authentication within 24 hours on business days. I believe that you have probably already heard back from them and this issue is sorted out.

If not, let me know and I can follow up with the team, but I will need your name as it is provided in your Pearson VUE profile (Please do not provide any other personal info like Oracle Testing ID).

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 16, 2015 at 11:50 AM PDT #

Brandye,

Thanks for responding. The issue is still not sorted out.

I got an email from Oracle this morning saying
"...Please note you have already authenticated your CertView account with SSO ID : <old email> and hence you are unable to authenticate with the new SSO ID : <new email>. We request you to login to your CertView account with below SSO ID to view your Certification details.
Single Sign-on : <old email>"

My account got unlocked and I tried with my old email and it still didn't work then tried with new email again and that didn't work. I got locked out again after 3rd time. Still waiting to find out my score...

Posted by guest on March 16, 2015 at 01:35 PM PDT #

Brandye,

Thanks for responding. The issue is still not sorted out.

I got an email from Oracle this morning saying
"...Please note you have already authenticated your CertView account with SSO ID : <old email> and hence you are unable to authenticate with the new SSO ID : <new email>. We request you to login to your CertView account with below SSO ID to view your Certification details.
Single Sign-on : <old email>"

My account got unlocked and I tried with my old email and it still didn't work then tried with new email again and that didn't work. I got locked out again after 3rd time. Still waiting to find out my score...

Posted by Rajesh Reddy on March 16, 2015 at 02:38 PM PDT #

Why aren't my comments getting posted?

Posted by guest on March 16, 2015 at 03:00 PM PDT #

PLEASE HELP!!!!

Brandye,

Thanks for responding. The issue is still not sorted out and my posts are not showing up at this blog!

I got an email from Oracle on 3/16 morning saying
"...Please note you have already authenticated your CertView account with SSO ID : <old email> and hence you are unable to authenticate with the new SSO ID : <new email>. We request you to login to your CertView account with below SSO ID to view your Certification details.
Single Sign-on : <old email>"

My account got unlocked and I tried with my old email and it still didn't work then tried with new email again and that didn't work. I got locked out again after 3rd time. Today 3/17 it is unlocked but failed with both my old and new emails again. If try 3rd time I am sure it will be locked out again. Please help!!

Posted by Rajesh Reddy on March 17, 2015 at 06:20 AM PDT #

I don't know what is going on. None of my posts are appearing here. Why can this happen?

Posted by guest on March 17, 2015 at 06:46 AM PDT #

I changed my email back to my old email in both oracle and pearson vue and now able to see my results.

Posted by Rajesh Reddy on March 17, 2015 at 07:16 AM PDT #

Rajesh,
All blog comments must be moderated before being approved to be posted. We do this to avoid a lot of spam on this blog. Unfortunately, moderation is not immediate. For this reason, we urge candidates to work with the Oracle Certification Support team for specific issues that require a faster response or that require specific account help.

It looks like your issue is resolved now.

If you wish to change your email address, you will need to change it at Pearson VUE and change it in your Oracle.com account. Then you'll need to contact Oracle Certification Support and let them know you've changed your email address. There is a step that they will need to take to get the updates made in CertView. You will need to reauthenticate your CertView account after that.

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 19, 2015 at 07:26 AM PDT #

Hi,

I already changed my email address in Pearson VUE and in the Certview. Then I tried to access again my Certview account and is asking again for my Oracle Testing ID and email address. I provided the updated email address and I got 3 failed attempts. How can I remediate this? Thank you

Posted by Cicciolina Miranda on March 20, 2015 at 09:14 PM PDT #

Cicciolina,
You will need to contact Oracle Certification Support http://bit.ly/YpaA7i for assistance with this issue. After updating your email address, they will need to apply the new information in CertView and you will need to re-authenticate your account.

Regards,
Brandye Barrington

Posted by Brandye Barrington on March 23, 2015 at 12:28 PM PDT #

Hi,

I've taken the OCJP certification exam today. I've got an email about 3 hour after the exam and I couldn't log in to the CertView for authentication. I've put my login information correctly I'm sure of it. And I still can't log in. It's just say "incorrect login information".
Now when I log into Pearson Vue account and go to Exam History, I have "Status: delivery failed" next to my exam information.
What does it mean?
What can I do to get my exam score?

Please help.

Regards,
Karolina Górka

Posted by Caroline on April 30, 2015 at 11:54 AM PDT #

Karolina,
If you submit the information for CertView 3 times and the authentication fails 3 times, your account will be authenticated manually. I hope that this issue has been sorted out for you by the Oracle Certification Support team by now. If not, please contact them http://bit.ly/YpaA7i and they will be able to assist.

Regards,
Brandye Barrington

Posted by guest on May 07, 2015 at 08:22 AM PDT #

I was copy pasting the Oracle Testing Id and my authentication failed twice. I manually entered the testing id and mail id the third time and it worked. I am not sure if there was some space or additional characters being appended while pasting which resulted in failure. But this might be the reason some people have faced the issue despite putting in the correct details.

Posted by guest on May 10, 2015 at 10:49 PM PDT #

Hello,
I have updated my contact information (specifically apartment number) on the pearsonvue account. After this I have authenticated my CertView account for the first time.
The problem is that on my Personal Information tab on CertView, the old contact information is displayed, not the correct and updated one from PearsonVue.
How can this issue be resolved?
Thank you for your answer!

Posted by Radu on May 11, 2015 at 05:50 AM PDT #

Thank you for the feedback about entering your ID and email address. We will suggest this to candidiates.

Regards,
Brandye Barrington

Posted by guest on May 20, 2015 at 10:57 AM PDT #

Hi Radu,
The personal information in your CertView account should update within 48 hours after updating info in your Pearson VUE account. Please check it now. If the info still has not updated, please contact Oracle Certification Support http://bit.ly/YpaA7i for help.

Regards,
Brandye Barrington

Posted by guest on May 20, 2015 at 11:10 AM PDT #

I was locked out due 3 failed Authentications. My Pearson Account is up and running. Anyway i can sort this out more quickly? I want to check my OCAJP results and mention it in my CV. :(

Posted by LAkshitha on May 25, 2015 at 06:09 AM PDT #

Hi Lakshintha,
I am hoping that you've heard from the Oracle Certification Support team on this issue by now. They are usually pretty quick to resolve these authentication issues.

Sorry you were delayed in receving your results. I hope that they were favorable!

Regards,
Brandye Barrington

Posted by guest on May 26, 2015 at 09:40 AM PDT #

while entering the password to sign in, my account got locked. Now even if I send forgot password link to my mail id it doesnt appear to arrive. How to unlock my account back?

Posted by Harshal on May 27, 2015 at 12:13 AM PDT #

Hi Brandye,

I completed my certification and successfully downloaded the e-Certificate a month back.
Post that recently I changed my email/username of my Oracle SSO.
Now I got authentication failure at Certview.oracle.com and the account is locked for manual verification. I have a raised a support ticket with Oracle University as well 497386-863802610.

Kindly please suggest.

Regards,
Varun J

Posted by guest on May 29, 2015 at 06:59 AM PDT #

Hi Varun,
The support team has likely taken care of this for you already. Please let me know if you still need assistance.

Thanks,
Brandye Barrington

Posted by guest on June 02, 2015 at 11:31 AM PDT #

Harshal,
I hope that the Certification Support team has sorted this issue out with you so far. If not, please let me know and I will follow up for you.

Regards,
Brandye Barrington

Posted by guest on June 02, 2015 at 11:58 AM PDT #

Hi Brandye,
Today, I appeared for 1Z0-060 Oracle 12c upgrade exam. I received an email saying that my exam results are now available for review. However, when I login to certview, I don't see any record of recent exam; instead I get a prompt saying that I can see my exam result if it was taken after Nov 16, 2012.
I found that the Oracle Testing ID (OC0870242) for my Oracle 9i exams (taken in 2003) is different than my recent Oracle Testing ID (OC1303483) for Oracle 12c upgrade. The only common thing is my email id and of course my profile. Shouldn't all my certifications show under one Oracle Testing ID?
Please help.
Nikhil

Posted by Nikhil on June 29, 2015 at 01:48 PM PDT #

Nikhil,
You need to contact Pearson VUE and ask them to merge the two testing IDs - pearsonvue.com/oracle/idmerge.

After the IDs are merged, you can view all your records in one place. In the mean time, you can contact Oracle Certification Support http://bit.ly/YpaA7i for assistance with your recent exam score.

Regards,
Brandye Barrington

Posted by Brandye Barrington on July 01, 2015 at 11:57 AM PDT #

Hi,

I took 1z0-858 certification today, but I am not able to view my results as certView account is locked.I took OCJP 3 years back so I do not remember what mail Id I gave for pearson Vue. I recieved a mail on my gmail with results link. Is this the same mail ID?
Please guide me as I need my scorecard asap.
If possible please mail me the score card. My oracle ID is: OC1169639
Also raised a service req no 497386-897791035

Posted by guest on July 07, 2015 at 03:21 AM PDT #

At this point, you should have had your issue sorted out by the Oracle Certification Support team, or the results should be available in Certs. Please let me know if you are still having trouble.

Regards,
Brandye Barrington

Posted by Brandye Barrington on July 09, 2015 at 01:34 PM PDT #

Hi,

I am getting below error when i logged into certview,Please help me in this.

Dear Candidate

We are unable to Authenticate your CertView account as a First Time User. Our system shows that you have already authenticated your CertView account with the following
Oracle Web Account Username: sxxxxxxxxxy@rxxxxxxxxx.com (this user name has been abbreviated for security purposes).
You are now attempting to authenticate your CertView account with a different Oracle Web Account username/password. CertView can only be linked to one Oracle Web Account username/password..

If you remember the Oracle Web Account that you originally authenticated your CertView account with, log in as a Returning User. If you do not remember your Oracle Web Account username, you can retrieve this information from the Oracle Account Log-in page to retrieve your Lost Username. In addition, you may retrieve your Password if you do not recall this information.

If you need to update or change your Oracle Web Account that is linked to your CertView account, you must log a Support Ticket to the OCP Support Team.

If you need additional information, please visit our Oracle Certification Program Help Center.

SR:497386-908538175 raised for the same,Please help me in this.

Thanks,
Prasad

Posted by guest on July 20, 2015 at 09:37 PM PDT #

Hi Prasad,
If you have submitted an SR, the Oracle Certification Support team will be able to assist. You apparently already have an Oracle Web Account using a different email address. I would suggest that you first go to the Oracle Web Account link and perform username and password retrieval.

Then, try to login to CertView using that info.

Regards,
Brandye Barrington

Posted by Brandye Barrington on July 21, 2015 at 01:09 PM PDT #

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