Now Live: Siebel Customer Relationship Management 8 Business Analyst Exam (1Z0-219)

The new Siebel Customer Relationship Management 8 Business Analyst exam (1Z0-219) has completed beta testing and is now live for testing in Pearson VUE Testing Centers worldwide. This exam is the single test required to earn the Oracle Certified Expert (OCE) - Siebel CRM 8 Business Analyst certification.

The Siebel CRM 8 Business Analyst Expert Certification identifies professionals who are familiar with the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. It covers Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. It also covers the knowledge and skills needed to participate in a Siebel implementation project - the logical structure of Siebel applications, the Siebel Web architecture, data access and Siebel Tools, including modifying the business logic/user interface to Siebel applications and using Siebel automation. Up-to-date training and field experience are recommended.

Register now to take this new exam. OPN Members earning this certification will be recognized as OPN Certified Specialists, which helps their companies qualify for the Siebel CRM Specialization.

For more on this new certification exam, see our video (1:37) which includes some tips on preparing for the test.



Hi Harold, I would like to appear for this exam. But, I am quite sure that my company may not be able to sponsor it. Is it possible to take the exam indivisually, on my own ? In case I join another organization in future, will this count, and help them in getting specialized ? Regards, Sahil

Posted by Sahil on June 09, 2011 at 03:20 AM PDT #

Sahil, Anyone can take this certification exam and obtain this certification. If you become certified and you find a new job with one of Oracle's partners, as long as this certification is still current (still the current release and a new version has not been released), this certification will count toward your company's level of specialization. If you find yourself in this situation - getting a job with an Oracle PartnerNetwork Member - you should update your profile at and include your company's OPN Company ID in your profile in order for this certification to be counted for your company. Regards, Brandye Barrington

Posted by brandye barrington on June 10, 2011 at 01:43 AM PDT #

Hi Harold, I had given beta exam on Wed, 11 May 2011 at 10:00 and have seen in the oralce site that beta exam results will be announced on June 17th. But still I didn't get any notification. When will be results announced?

Posted by guest on June 18, 2011 at 03:08 AM PDT #

Dear Guest, The score reports for this exam were a bit delayed. They should be released on June 21. Sorry for the inconvenience. Regards, Brandye Barrington

Posted by brandye barrington on June 20, 2011 at 02:58 AM PDT #

Hi ,
Is there any study material for this exam or we have to go thru all bookshelf

Posted by murali on July 29, 2011 at 01:45 AM PDT #

There is not any study material from Oracle apart from the recommended training There may be 3rd party books that you could study. You should also post this question on our Certification Forum. Users there may have some feedback

Brandye Barrington

Posted by brandye barrington on July 29, 2011 at 06:30 AM PDT #


Can you please clarify whether completing any Siebel course is mandatory for this certification, something like 1Z0-202? Or can we get certified without the training?

Kindly clarify.


Posted by Vijay on August 28, 2011 at 04:58 PM PDT #

This certification does not require training. You can view the certification path at

Brandye Barrington

Posted by brandye barrington on August 30, 2011 at 08:28 AM PDT #


Would like to know do we need to have any prior Siebel experience for taking this certification, i am basically looking for a tool certification which has a flavor of BA.

request your feedbacks..thanks

Posted by Venkatesh on May 20, 2012 at 04:05 AM PDT #

It is difficult to answer that question with a broad statement. My suggestion would be to have a look at the exam topics to see if you understand what is being asked for. This may help you to determine if this is a good certification path for you to follow.

Brandye Barrington

Posted by Brandye Barrington on May 23, 2012 at 11:49 AM PDT #

i am in banking . can you pls suggest any certification which can help me to switch to banking domain in IT sector as testing consultant or Business analyst.

Posted by guest on June 07, 2012 at 11:02 AM PDT #

My suggestion would be for you to have a look at our available certifications at and see what areas you're interested in. You could also pose this question to the professionals on the Oracle Certification Forum

Brandye Barrington

Posted by Brandye Barrington on June 11, 2012 at 09:56 AM PDT #


I am working for a MNC on siebel application. I am doing production support kind of task, we are handling tickets which are coming through siebel applications. Frankly speaking i don't need to do much task apart from understanding of entire flow.

I wanted explore myself on siebel, and do certification.However i don't know much about certification.

So can you suggest reagarding these points
1. What certification is best suited for me?
2. How much cost it will take to complete the certification?
3. I have been assigned to Siebel Customer Relationship Management 8 Business Analyst Exam (1Z0-219), so could you suggest how much cost it will take?
4. Could you please provide the useful links to explore my knowledge on siebel?


Posted by Sattibabu on June 19, 2012 at 02:59 AM PDT #

You've come to the right blog post. Click on the links above that will take you to the exam page and the track page. The exam page will give you details such as cost, recommended training and exam topics. The track page will tell you what the requirements are to obtain this certification. Good luck on your path.

Brandye Barrington

Posted by Brandye Barrington on June 19, 2012 at 08:14 AM PDT #


Can you please let me know if there are any pre-requisites for taking the BA certification? For example, for Siebel CC certification, completion of course / training is mandatory i.e. even if you complete the exam, certification will not be awarded till the course is complete.

Is there any such pre-requisites / conditions to earn a BA certification? Or is it only the exam that needs to be cleared? Please clarify.

Posted by guest on July 16, 2012 at 03:19 AM PDT #


The reason why I had asked about the prerequisites is because, when I navigated to the "Guidelines and Case Study for Business Analysts" course information from 1Z0-219 Guided Learning Path, I found the statement "Please note that completion of both courses (Guidelines and Case study and Siebel Fundamentals) is required for Siebel Business Analyst Certification." Hence please request you to clarify at the earliest.

The link where I found the above text is as below.,p_preview:N,

Posted by guest on July 16, 2012 at 03:25 AM PDT #

There is no training required for Siebel BA certification. You can find the certification path here We will contact the owners of this course description regarding this mis-information.

Brandye Barrington

Posted by Brandye Barrington on July 17, 2012 at 01:06 PM PDT #

Thanks Brandye Barrington for the above clarification.

Posted by guest on July 19, 2012 at 12:27 AM PDT #


I am working for an MNC on Siebel CRM. Mainly Configuration, Scripting, Workflow and a bit of Integration. I have nearly 3 years of experience in Siebel CRM.

I would like to go for this BA Certification. Please let me know if am eligible to do this certification and will that help me in my career.

Also, I have gone through the learning path links provided by you above. I have seen some recommended trainings, Could you please let me know if there is any mandatory training to get the certification. Is there any other prerequisites to be completed before doing the exam. I am planning to do a Self study and Write this exam directly. Please confirm if we can do the same. Is there anything we have to pay other than the exam fee.

Thanks in advance,

Posted by Jeeva on September 18, 2012 at 09:49 PM PDT #

You are eligible for this certification and training is not required. As far as if the certification will help you get a job, it is hard to say. Past surveys have shown us that certification helps candidates get better jobs and better pay. However, most of the info on getting a first job is anecdotal. I'd say it can't hurt. The more valuable part of obtaining a certification is really in the prep. The more time you spend preparing for the exam, the more prepared you will be for a job, and it will show in an interview.

Brandye Barrington

Posted by Brandye Barrington on September 25, 2012 at 02:27 PM PDT #

I am working on Siebel CRM since almost two years with registered partner (IBM) as an administrator, now i am interested to give Siebel CRM Consultant exam, i have not got any training, m i eligible for this exam? what pre requisites i need to full fill.. ?


Posted by Faheem on April 16, 2013 at 02:11 AM PDT #

Hi Faheem,
You can take the exam at any time, but in order to be awarded the certification, you will need to complete training. You can find the courses that qualify here

Brandye Barrington

Posted by Brandye Barrington on April 16, 2013 at 11:30 AM PDT #


Please let me know about the 3rd party study material for Oracle Seibel CRM 8 Business Analyst Certification(1Z0-219).

Sundaresan R

Posted by Sundaresan on July 19, 2013 at 08:16 AM PDT #

Hi Sundaresan,
You can pose this question on our Certification Forum to get feedback from your peers. We are not able to recommend any 3rd party training or preparation. You could also see what Oracle Press has available.

Brandye Barrington

Posted by Brandye Barrington on July 23, 2013 at 12:34 PM PDT #

Please let know that any prior training required for this exam or not? I have already done Siebel 8.1.x Core Consultant Training. Is it ok?

Rizwan Ahmad.

Posted by guest on October 21, 2013 at 10:15 PM PDT #

Hi Rizwan,
Training is recommended but not required before taking this exam.

Brandye Barrington

Posted by Brandye Barrington on October 23, 2013 at 01:53 PM PDT #

I am trying to register to this exam from the Oracle portal, but it says "This exam is either retired or invalid." Please address how to register if by any other means.

Posted by Aditya on May 31, 2016 at 10:34 PM PDT #

Yes, this exam has recently been retired.

Brandye Barrington

Posted by Brandye Barrington on June 03, 2016 at 02:58 PM PDT #

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