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EPM 9.3.3 - Cannot log in to Financial Reporting Studio 9.3.3

Marc Schumacher
Principal EPM/OBI Infrastructure Engineering Specialist - Customer Engineering & Advocacy Lab (CEAL Team)

The following error occurs in Financial Reporting Studio after entering user credentials and server name into login dialog, also the Financial Reporting Studio does not connect to the Financial Reporting Server at all:

You are not authorized to use this functionality. Contact your administrator.

Financial Reporting Studio log file (HYPERION_HOME\logs\BIPlus\FRClient.log) does not exist.

Solution:

Set JVM System Out and System Error logging by adding the following keys to the Windows Registry:

HKLM\Software\Hyperion Solutions\Hyperion Reports\HReports\JVM
SysOutFile = HYPERION_HOME\logs\BIPlus\FRClientJVMSysOut.log
SysErrFile = HYPERION_HOME\logs\BIPlus\FRClientJVMSysErr.log

Restart Financial Reporting Studio and try to login again. Verify the following error is written to FRClientJVMSysErr.log:

java.lang.NoClassDefFoundError: org/apache/log4j/PropertyConfigurator

at com.hyperion.reporting.javacom.HsHelper.initLogger(Unknown Source)

at com.hyperion.reporting.javacom.HsHelper.getServer(Unknown Source)

Edit file  HYPERION_HOME\BIPlus\lib\fr.env change the following two lines from:

LOG4J_HOME_LIB=%HYPERION_HOME%/common/loggers/Log4j/1.2.8/lib
LoadClasspath=%LOG4J_HOME_LIB%/log4j-1.2.8.jar

to

LOG4J_HOME_LIB=%HYPERION_HOME%/common/loggers/Log4j/1.2.14/lib
LoadClasspath=%LOG4J_HOME_LIB%/log4j-1.2.14.jar

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