Ryansurance

I usually go on the defensive when people are quick to slag off Ryanair's customer service-- if you're only willing to shell out a few coppers for your flight, it's a bit rich to go looking for compensation or overnight accommodation if it's a few hours late or cancelled, or moan when they charge you for every ounce of overweight baggage. (Fates which have never befallen me on any of the dozens of Ryanair flights I've taken, I have to say.)

I did find an insidious little addition to their online booking form last week, though... a "purchase insurance" checkbox, checked by default, that when unchecked changes your country of residence from Ireland (or whatever) to Other. 'Oh, I need to change that back to Ireland' you think, only to notice (if you're lucky) that when you do, the insurance checkbox is checked again.

Even if you work out that it's perfectly acceptable to leave the insurance box unchecked and your country of residence as "other" (you have to enter it in an unconnected box as part of your address further down the page anyway), you get another 'We really think you should purchase insurance from us' popup before you're allowed to continue to the next page. All rather intimidating really.

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I am an Interaction Designer in the Systems Experience Design team, arriving at Oracle via Sun where I've worked since 2000. I currently work on sysadmin user experience projects for Solaris. Formerly I worked on open source Solaris desktop projects such as GNOME, NWAM and IPS.

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