Moving House Wrecks Your Head

Packing and unpacking mountains of boxes is bad enough, but it's not helped by the muppets who staff the utility companies.

BT Ireland need the Eircom account number at our new address before they can transfer our broadband connection, which will then take 14 working days (so, at least it's not quite three weeks then). Eircom, though, despite having to log into their phone system with my existing account details, won't tell me my new account number over the phone for "security reasons" (despite having done so every other time I've moved house), but offered to email it to any address I chose instead... which didn't strike me as outstandingly secure either, until now, several hours later, when I've realise that they haven't actually bothered sending it at all. Fair play to them, you can't get much more secure than that, really.

Then there's Bord Gais, whose skills clearly don't quite extend to copying and pasting my name correctly from an email to wherever they have to type it in to open an account, and NTL who seem to be unable to make the cable TV point in our new house live without me taking a morning off work for an "appointment", when they've managed to quite happily just flick a switch somewhere every other time I've moved.

Hopes of a full house are thus pinned squarely on ESB , who I have to phone at the end of this week with a closing meter reading for my old address. One can only imagine what inventive ways they'll find to make that a miserable experience too.

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I am an Interaction Designer in the Systems Experience Design team, arriving at Oracle via Sun where I've worked since 2000. I currently work on sysadmin user experience projects for Solaris. Formerly I worked on open source Solaris desktop projects such as GNOME, NWAM and IPS.

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