Thursday Sep 26, 2013

Open World Session: Ensure BPM Success with the Right Methodology

Today morning (10/26/2012 between 11:00-12:00 pm PST), Monique Albrechet, Accenture BPM Practice Lead, Manas Deb, Senior Director and I (Meera Srinivasan) will be delivering an Open World session on how to ensure BPM Success with Oracle BPM Methodology. A key goal of BPM is to align processes with business strategy and objectives, identify ways to improve those processes and then enable tracking and monitoring performance for continuous improvement and optimization. The traditional water fall model of development does not work well for BPM which is all about iterative and agile development. Over the past several years, Oracle has gathered lot of experience helping customers implement BPM solutions. With this experience we have seen a pattern emerge of an ecosystem for building and deploying enterprise-wide BPM solutions.

Those patterns and lifecycle have been captured in Oracle BPM Method and mapped to the Oracle BPM Suite platform. The Oracle BPM Method is a customisable framework containing detailed procedures for practical use of the Oracle BPM platform to analyse, design, deploy, monitor and improve business processes. The presentation will cover these 5 distinct phases eac of which can be iterative:

  1. Process Selection – Identify process candidates that produce the maximum ROI for business process automation and optimization
  2. Definition and Refinement - The initial definition is the one-time adjustment needed to introduce the selected business process into the continuous improvement cycle; the refinement portion is the part that needs to be repeated for iterations.
  3. Technical Design and Composition – This is where BPM meets SOA and process requirements drive the generation and design of Business Services. It I also the phase where the different BPM Application artifacts such as process, UI and dashboards are wired together to produce a complete and ready to deploy BPM Application
  4. Testing, Deployment and Approval – This is similar to the traditional development lifecycle and covers aspects such as functional testing, integration testing and usability testing.
  5. Monitoring and Optimization – BPM is all about continuous process improvement and this phase covers identifying improvement opportunities for the next iteration.


We hope that you are able to join us for this session, and please do try to attend Prasen Palvankar’s session on dynamic case management:
Managing Knowledge Worker Processes, Moscone West 2020, Thu 3:30-4:30 PM

Saturday Jun 29, 2013

Oracle Process Accelerators Release 11.1.1.7.0 Now Available

The new Oracle Process Accelerators (PA) Release (11.1.1.7.0) delivers key functionality in many dimensions: new PAs across industries, new functionality in preexisting PAs, and an improved installation process.

All PAs in Release 11.1.1.7.0 run on the latest Oracle BPM Suite and SOA Suite, 11.1.1.7. New PAs include:

  • Financial Reports Approval (FRA): end-to-end solution for efficient and controlled Financial Report review and approval process, enabling financial analysts and decision makers to collaborate around Excel.
  • Electronic Forms Management (EFM): supports the process to design and expose eForms with the ability to quickly design eForms and associate approval processes to them, and to then enable users to select, fill, and submit eForms for approval
  • Mobile Data Offloading (MDO): enables telecommunications providers to reduce congestion on cellular networks and lower cost of operations by using Oracle Event Processing (OEP) and BAM to switch devices from cellular networks to Wi-Fi.

By adopting the latest PA release , customers will also be able to better identify and kick-start smart extension of their processes where business steps are supported by Apps: PA 11.1.1.7.0 includes out-of-the-box business process extension scenarios with Oracle Apps such as Siebel (FSLO) and PeopleSoft (EOB).

Tuesday Jun 04, 2013

Last Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013 submissions - Only 2 weeks to go

You have less than 2 weeks left (June 18th) to submit Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013 nominations.

As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware.

Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer.

Please visit www.oracle.com/us/corporate/awards/middleware/index.html for more details and nomination forms.

Our Oracle Service-Oriented Architecture & Business Process Management” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository...

To submit your nomination, the process is very simple:

For more information, please refer to previous blog article: Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013

Monday Apr 15, 2013

Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013

Oracle is pleased to announce the call for nominations for the 2013 Oracle Excellence Awards: Oracle Fusion Middleware Innovation. Jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, the Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across 8 distinct categories:

  • Oracle Exalogic Elastic Cloud
  • Oracle Cloud Application Foundation
  • Oracle Service-Oriented Architecture & Business Process Management
  • Oracle WebCenter
  • Oracle Identity Management
  • Oracle Data Integration
  • Oracle Application Development Framework and Fusion Development
  • Business Analytics (Oracle BI, Oracle EPM, and Oracle Exalytics)

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2013 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Tuesday, June 18th, 2013, for a chance to win a FREE registration to Oracle OpenWorld 2013 (September 22-September 26) in San Francisco, California.

Top customers will be showcased at Oracle Open World 2013, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

To submit your nominations, please follow the following steps:

  1. Download and complete the Oracle Fusion Middleware Innovation Awards nomination form for SOA/BPM with as much detail as possible. Please do not leave any information blank.
  2. Submit completed form and any relevant supporting documents to Innovation-Middleware_us@oracle.com.
    • Email subject: <Category_CompanyName_InnovationAwards2013> when submitting your nomination.
    • Name all supporting documents with “companyname_solutionname_filename.xyz”

To maximize your selection chances, please have a look to this blog article.

For additional details, go HERE.

Tuesday Oct 02, 2012

Open World Session - BPM, SOA and ADF Combined:Patterns learned from Fusion Applications

Blog by Meera Srinivasan (Oracle Product Management)


Today afternoon (10/2/2012), Mohan Kamath, and I (Meera Srinivasan) delivered an Open World session on how Oracle Fusion Applications (the next generation business applications from Oracle), use Oracle BPM, Oracle SOA and Oracle ADF products. These adoption patterns can be applied in a generic manner to produce process-centric, user-centric, highly customizable and extensible next generation application. The session was well attended and we had lively discussions with the attendees during Q & A. We started with why as an application developer, you should look at BPM for creating a process-centric application and presented the following fusion adoption patterns

  1. Model driven agile development
  2. Customization and Extension
  3. Guided Process Interactions
  4. Personalization and Customization of End User Interfaces
  5. Approval Flows

Fusion HCM, On Boarding Process - Activity Guide Interface was used as an example for the Guided Process Interactions adoption pattern and the Fusion CRM BPM Process Templates for Customization adoption pattern. In the Personalization and Customization of End User Interfaces section, we looked at how ADF is used within Oracle BPM and the various options available to customize end user interfaces. We also presented how Oracle Procurement does complex approvals using Rules and Approval Management Extensions.


We hope you found the session useful, and please do try to attend Heidi’s session on dynamic case management:
Case Management Patterns with Oracle Unified Business Process Management Suite. Marriott Marquis - Salon 7, Thu 11:15 AM - 12:15 PM


Thursday Sep 13, 2012

Focus On SOA & BPM for Oracle OpenWorld Now Available

To help our valued customers & partners make the most of time spent at Oracle Openworld, please check out the Focus On Oracle Fusion Middleware documents.  Over the years, we've learned that these provide a great roadmap to must-attend sessions, demos, partner exhibits, and networking events during Oracle OpenWorld.

In addition to those “Focus On..” documents, session details (speakers, abstracts) can be found in the Content Catalog at: https://oracleus.activeevents.com/connect/search.ww?event=openworld

We strongly recommend our customers to attend the following sessions:

  • Service Integration (SOA) & BPM: “Using the Right Tools, Techniques, and Technologies for Integration Projects” 
    • Monday, 10/1/2012; 3:15 PM; Moscone South - 308
  • BPM Suite: “Oracle Unified Business Process Management Suite 11g Overview and Roadmap”
    • Monday, 10/1/ 2012; 12:15 PM; Moscone South – 308
  • SOA Suite:“Oracle SOA Suite, the Most Capable Tool for Every Possible Integration Challenge”
    • Monday, 10/1/2012; 10:45 AM; Moscone South - 102
  • Foundation Pack: “Jump-starting Integration Projects with Oracle AIA Foundation Pack”
    • Tuesday, 10/2/2012; 1:15 PM; Marriott Marquis - Salon 7
  • Oracle Enterprise Repository: “Gaining Victory over SOA and Application Integration Complexity”
    • Tuesday, 10/2/2012; 1:15 PM; Moscone South - 310


See you in San Francisco!

Not attending the show?  Some of the general and key sessions will be available online - so please stay tuned for those announcements as Oracle OpenWorld gets closer.

Tuesday Jul 03, 2012

Oracle Fusion Middleware Innovation Awards 2012 submissions - Only 2 weeks to go

You have less than 2 weeks left (July 17th) to submit Fusion Middleware Innovation Award nominations.

As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware.

Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer.

Please visit oracle.com/corporate/awards/middleware for more details and nomination forms.

Our Service Integration (SOA) and BPM” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository...

To submit your nomination, the process is very simple:

Monday Jun 25, 2012

Free Virtual Developer Day: Oracle Fusion Development on July, 10th

Simpler Java Development with Oracle ADF and Fusion Middleware.

Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer. 

Register now and join us on July 10th:
https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

Tuesday Jun 12, 2012

Transform Your Application Integration with Best Practices from Oracle Customers

You want to transform your application integration into an environment based on a service-oriented architecture (SOA). You also want to utilize business process management (BPM) to improve efficiency, deliver business agility, lower total cost of ownership, and increase business visibility. And you want to hear directly from like-minded professionals who have made those types of transformations. Easy enough. Attend this Webcast series to learn from customers who have successfully integrated with Oracle SOA and BPM solutions.
Join us for this series and discover how to:

  • Use a single unified platform for all types of processes
  • Increase real-time process visibility
  • Improve efficiency of existing IT investments
  • Lower up-front costs and achieve faster time to market
  • Gain greater benefit from SOA with the addition of BPM

Here's the list of upcoming webcasts:

  • “Migrating to SOA at Choice Hotels” on Thurs., June 21, 2012 — 10 a.m. PT / 1 p.m. ET
    • Hear how Choice Hotels successfully made the transition from a complex legacy environment into a SOA-based shared services infrastructure that accelerated time to market as the company implemented its event-driven Google API project.
  • “San Joaquin County—Optimizing Justice and Public Safety with Oracle BPM and Oracle SOA” on Thurs., July 26, 2012 — 10 a.m. PT / 1 p.m. ET
    • Learn how San Joaquin County moved to a service-oriented architecture foundation and business process management platform to gain efficiency and greater visibility into mission-critical information for public safety.
  • “Streamlining Order to Cash with SOA at Eaton” on Thurs., August 23, 2012 — 10 a.m. PT / 1 p.m. ET
    • Discover how Eaton transitioned from a legacy TIBCO infrastructure. Learn about the company’s reference architecture for a SOA-based Oracle Fusion Distributed Order Orchestration (DOO).
  • “Fast BPM Implementation with Fusion: Production in Five Months” on Thurs., September 13, 2012 — 10 a.m. PT / 1 p.m. ET
    • Learn how Nets Denmark A/S implemented Oracle Unified Business Process Management Suite in just five months. The Webcast will cover the implementation from start to production, including integration with legacy systems.
  • “SOA Implementation at Farmers Insurance” on Thurs., October 18, 2012 — 10 a.m. PT / 1 p.m. ET
    • Learn how Farmers Insurance Group lowered application infrastructure costs, reduced time to market, and introduced flexibility by transforming to a SOA-based infrastructure with SOA governance.

Register today!

Wednesday May 16, 2012

Whitepaper: BPM Patterns & Practices in Industry

 

Check out, the new Oracle whitepaper "BPM Patterns & Practices in Industry", http://bit.ly/Jie8t1

Sunday Apr 15, 2012

BPM in Financial Services Industry

The following series of blog posts discuss common BPM use-cases in the Financial Services industry:

  • Financial institutions view compliance as a regulatory burden that incurs a high initial capital outlay and recurring costs. By its very nature regulation takes a prescriptive, common-for-all, approach to managing financial and non-financial risk. Needless to say, no longer does mere compliance with regulation will lead to sustainable differentiation.

For details, check out the 2 part series on managing operational risk of financial services process (part 1 / part 2).

  • Payments processing is a central activity for financial institutions, especially retail banks, and intermediaries that provided clearing and settlement services. Visibility of payments processing is essentially about the ability to track payments and handle payments exceptions as payments flow from initiation to settlement.

For details, check out the 2 part series on improving visibility of payments processing (part 1 / part 2).

Thursday Mar 29, 2012

BPM in Retail Industry

The following series of blog posts discuss common BPM use-cases in the Retail industry:

  • ARTS Reference Model for Retail
  • Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor.

For details, click Customer Experience Management for Retail 2.0 - part 1 / 2

  • Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.


    For details, click Customer Experience Management for Retail 2.0 - part 2 / 2

Friday Feb 24, 2012

BPM in Utilties Industry

The following series of blog posts discuss common BPM use-cases in the Utilities industry:

  • Meter-to-Cash is the primary revenue generating activity for down-stream utilities. Traditionally, there has been little impetus for utilities to strive for cost efficiencies across this activity due to the revenue ceiling imposed by regulated prices. Today, utilities are faced with capital intensive investments in upgrading to smart-grid/metering infrastructures and consumer-centric revenue models e.g. net-metering and time-of-use pricing that could potentially drive down revenues as consumption shifts to off-peak periods. Hence, utilities can no longer afford to neglect efficiencies in their meter-to-cash cycle.


For details, click Meter-to-Cash Optimization for Smarter Utilities

  • Today, utilities are committing to capital intensive investments in upgrading to smart-grid/metering infrastructure driven by government regulation and consumer awareness. However, iIn this process of becoming increasingly “smarter”, the digitization of the grid is blurring lines between operational, information and communication technologies. This inadvertently makes the grid highly vulnerable to cyber-attacks, physical sabotage and equipment malfunction in the “last-mile” i.e. Automated Metering Infrastructure (AMI).

For details, click Mitigating Cyber-Security Risks to Smart-Grid AMI

Sunday Jan 29, 2012

BPM in Communications Industry

The following series of blog posts discuss common BPM use-cases in the Communications industry. 

  • Communications Service Providers (CSPs) are faced with declining voice revenues; hyper-competition from increasing number of IP network based providers and customer demand for integrated telephony, mobile, TV and internet services.While “Triple play” or “Quadruple play” offerings have become the norm, CSPs are experiencing increasing customer churn and revenue-leakage arising from errors and delays in order management across order-capture and order-provisioning.


For details, click Gain the Customer-service Advantage with Agile Order-cycle Processes.
  • The distinction between network operator Communications Service Providers (CSPs) and virtual CSPs e.g. MVNOs is decreasing by the day driven by industry deregulation and proliferation of IP based networks that have lowered barriers to entry. This hyper-competition is creating continuous pressure on CSPs to shorten time-to-market cycles for PLM and FAB (fulfillment, assurance and billing) processes to differentiate.

    For details, click Driving Operational Efficiency with eTOM

    Thursday Jan 12, 2012

    Stuck in Cement: Turn to BPM for edge applications

    "Stuck in Cement: When Packaged Apps Create Barriers to Innovation", reads the title of a recent Forresterresearch paper. The author, Craig Le Clair, laments that packaged applications create inertia that makes it harder for organizations to embrace change from an execution perspective. As per the report, there is widespread frustration with regards to ability to packaged applications to allow businesses to break free from operational silos and embrace change. So does that mean packaged applications are the root of all organizational inertia and should be dispensed with? Certainly not!

    Vertical or horizontal applications packaged applications were intended to provide scale to business operations in terms of Capacity (i.e. volume), Performance (i.e. Straight Through Processing (STP)) and Compliance (with standards and /or  regulation) while mitigating time, effort and comprehensive skills set requirements, both technical and functional, of developing custom applications. The same rationale and value of packaged applications holds true, even more so today,  when time-to-value (lead-to-cash and trouble-to-resolve) and time-to-market (concept-to-market and time-to-compliance) pressures are greater than ever. While technology innovations such as Cloud accelerate initial set-up time and effort, to a large extent, cloud based applications apportion up-front and on-going costs of packaged applications over their life-time. It would be sacrilegious to claim that cloud based applications will solve the agility issues faced with on-premise applications. In fact the integration challenge would remain largely the same, if not get more complicated especially given the security, privacy and data synchronization concerns.

    The problem of responding to change from an packaged applications perspective has been incorrectly associated with the eradication of business silos. Organizational and IT systems stove-pipes have been berated as being the cause of dysfunction in responding to change. But are organizational silos really bad? If so, why do they develop in the first place? Organization and IT system silos are a consequence and concomitance of natural evolution as the organization grows in the depth and breadth of its offerings, geographic reach, vertical specialization and market (i.e. customer segments). To respond to business priorities, that is revenue growth, margins, profitability or market share, organization will continue to become more complicated.. Matrix organizational structures are giving way to mesh (i.e. network) like organizational structure where the boundaries between internal lines of business and the external stakeholders (including customers, partners and suppliers) is blurring. Shouldn't businesses then be making more investments in packaged applications that are purpose-fit for specific customer niches, geographies and industries? Clearly, the flexibility of changing existing packaged-applications to meet new business needs is overrated in today's business environment.

    The solution lies in providing a consistent experience across external interfaces while continuing to make investments in internal applications (packaged or custom). After all specialized, purpose-fit, applications will deliver a competitive advantage. This is where edge applications built on BPM shine in overcoming the change inertia plaguing businesses. For instance, let's consider a local retailer contemplating entry in an overseas market. What if the retailer's existing CRM system does not fit the requirements of rapid-entry into the target market? What choices does the retailer have?

    One choice, could be to customize the existing CRM system through customized development effort. Another choice, could be rip-and-replace the existing CRM system with a new on-premise or cloud based CRM system. The latter approach may appear tempting in vendor pitches but is not for the faint-hearted in practice. To quote Carl Von Clausewitz, "Everything in strategy is very simple, but that does not mean that everything is easy!" In reality neither of the above approaches scale in the long-term.

    Yet another alternative, one that businesses typically resort to, is to deploy a new CRM system that is purpose-fit for the requirements of the overseas market. In this case, the business is faced with the time and effort of re-coding business rules and compliance policies in the new CRM system. Though this approach makes sense it becomes harder to scale when future needs complicate integration effort and consistent enforcement of business rules and compliance policies across the stove-pipe CRM systems. However businesses can circumvent these issues if they build an intermediate layer that interfaces with the customer channels and orchestrates the orders across the different front-end CRM systems. In this manner, businesses get the performance and capability benefits of purpose-fit packaged-applications and while being able to apply business rules and compliance policies consistently across them thereby providing a uniform customer experience across the external channels.

    The future is here today and BPM addresses the long-standing challenge of strategy-execution gap by serving as a platform for building edge applications.

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