By Sanjeev Sharma on Mar 29, 2012
The following series of blog posts discuss common BPM use-cases in the Retail industry:
- ARTS Reference Model for Retail
Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor.
For details, click Customer Experience Management for Retail 2.0 - part 1 / 2
Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.
For details, click Customer Experience Management for Retail 2.0 - part 2 / 2