Tuesday Oct 08, 2013

Process with a Purpose – Sicredi wins Fusion Middleware Excellence Award

Every year we invite our customers to submit their innovative solutions for Fusion Middleware Excellence Awards. The winners are announced at the Oracle OpenWorld. This year we received 30 submission where customers showcased their BPM implementations. The submissions came from across the globe and across industry. After a very detailed and methodological evaluation, Sicredi from Brazil was declared a winner during the award ceremony at the Oracle Open World 2013.

Sicredi is a Cooperative bank in Brazil with more than 2 million members, more than 1,100 branches and R$ 26 billion of assets. Sicredi operates 115 credit cooperatives in 10 states, in Brazil. Sicredi states its vision “To be recognized by the society as a cooperative financial institution that is committed to the social and economic development of our members and the community, with the sustainable growth of our credit union cooperatives all integrated into a solid and effective system.

Sicredi used Oracle BPM suite to automate the full loan origination and approvals process. In their case loan approvals is a voting process where various members vote to approve or reject a loan. The automated processes included reviewing the loan checklist and documents verification, credit analysis, credit Limit checks, suppliers payment and approval process. With their BPM implementation, Sicredi was able to reduce a full day in resource availability, and money delivery process and loan decision time was reduced from week to less than a day. Other benefits included:

  • Real time monitoring of the progress of operations
  • Control the volume of errors per document, Central and Cooperative
  • Monitoring the number of operations at each step and evolution of the stock
  • Monitoring of the release times (SLA's)
  • Monitoring productivity per area and per employee

Sicredi’s Chief Architect, Márcio Alexandre Lermen, accepted the award and also shared his experiences of this implementation during the OpenWorld session “Controlled, Collaborative Approach to Managing Financial Processes with the Oracle BPM Platform”. He shared with the audience the lessons learned and how to go about implementing BPM. Some of the ideas he shared included:

  • BPM implementation is not only about processes analysis but analysis of whole IT architecture
  • Patterns need to be defined and followed by everyone, governance is essential
  • Define 0ne architecture for the whole organization. Not architecture for each system, application or project. Architecture needs to be evolved, not reconstructed every month
  • Business Architecture is the most crucial part to guarantee reuse of components and needs to be integrated or at least aligned with IT Architecture’s view

We congratulate Secridi team on a terrific BPM implementation and wish them continued success in their business and future BPM projects.

Friday Sep 27, 2013

Oracle Open World Session: Managing Knowledge Worker Processes

Case Management as an approach to managing unstructured processes has been gaining of lot of interest. Drivers for this increased interest stems from the desire to improve knowledge worker productivity  by providing a 360-degree view of a case while providing automation where possible without constraining the knowledge workers by using predefined process flows. This type of work has typically been left out of BPMN-based implementations and therefore has not been able to leverage the benefits such as audit trails, management and monitoring and governance and control.

With the addition of support for Adaptive Case Management to their Oracle BPM Suite, Oracle has added full support for building comprehensive case-based applications for managing unstructured processes.


I, along with Danilo Schmiedel from Opitz Consutling in Germany, presented a session  on Managing Knowledge Worker Processes at the Oracle Open World 2013  on Thursday, Spetember 26. I gave a brief overview of case management and compared it with traditional structured processes to explain when traditional process modeling may not suffice. I also presented Oracle's ACM features and how this new addition to the Oracle BPM Suite addresses unstructured processes.

Danilo Schmiedel, presented a customer case study where they used Oracle's BPM Suite with ACM to implement an Insurance Claims Management application that provides a fair degree of flexibility to the claims processors without losing control of the overall process.  Danilo explained the methodology and approach they used in analyzing and designing an adaptive case management application. He also showed how they were able to reuse the existing user interface of the legacy system and integrate it with the new ACM application thereby avoiding the need to retrain the end-users on using a completely new user interface.

Monday Sep 23, 2013

Alliance Data Creates Smart Process for Capital Expenditure Request

Open World Session: Achieving End-to-End Business Visibility with BPM and Business Intelligence

In this session Harish Gaur, Director Product Management discussed how dynamic enterprises are beginning to forge links between processes and data, particularly in the areas of operational BI and decision-intensive processes.

Bringing together BI and BPM can deliver holistic visibility to an organization across three dimensions: real-time monitoring, historical insight, and prescriptive analytics.

 Harish invited Brigette Vinton - Director of Corporate Accounting, Alliance Data to discuss how they are using BPM and BI to manage their capital expense reporting process. Alliance data processes required complex authority verification for the capital expense requests and needed the authorizations to be pulled from PeopleSoft system.

The process is flexible so that only required authorizations and approvals are initiated and process owner can also add more people to the process in case additional approvals are required.

Once the expense is approved, it is not the end. The system monitors actual versus approved expense and if there is 10% more expense than was approved, it decertifies it and initiates the process and puts the capital expenditure back into approval chain. The application had email notifications, mobile capabilities as well as well designed reports for transparency of the process. A great story on how Oracle BPM works with Oracle BI and PeopleSoft ERP.

Friday Sep 20, 2013

Oracle Open World: Listen from Our Customers

Oracle OpenWorld is also the time when we celebrate success of our customers. This is when many of our customers join us and share their success stories and retrace the path that led to their success. There is always so much to learn from their experience – challenges, traps to avoid, best practices and how to measure success.

Here, I have picked some of the sessions where you can hear directly from our customers, interact with them and gain valuable insights. Click on the links for details on the sessions and speakers. Make sure to add these to your schedule.

Transform the Enterprise—Optimize Applications Investment with Middleware

Sep 23, 2013 12:00 PM - 1:00 PM Moscone West - 2002/2004

Speakers from: Pella Corporation, World Fuel Services, McAfee

Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators

Sep 23, 2013 4:45 PM - 5:45 PM YBCA - Lam Research Theater

Building a PaaS for Oracle Unified Business Process Management Suite 11g

Sep 23, 2013 10:45 AM - 11:45 AM Moscone West – 2012

Speaker from: Thomson Reuters

Achieving End-to-End Business Visibility with BPM and Business Intelligence

Sep 23, 2013 1:45 PM - 2:45 PM Moscone West – 2022

Speaker from: Alliance Data

BPM Customer Panel: The Path to Process Excellence: Notes from the Trenches

Sep 24, 201310:30 AM - 11:30 AM Moscone North – 130

Speakers from: San Joaquin County Information Systems Division, Siemens AG, Flextronics

Controlled, Collaborative Approach to Managing Financial Processes with the Oracle BPM Platform

Sep 25, 2013 3:30 PM - 4:30 PM Moscone West - 2020

Speakers from: Sicredi

Five Easy Steps for Modernizing Business Applications with BPM

Sep 26, 11:00 AM - 12:00 PM Moscone West - 2014

Speaker from: Flextronics

Hope you will enjoy all these sessions!

Wednesday Aug 21, 2013

Focus On Business Process Management for Oracle Open World Now Available

To help our valued BPM customers and partners make the most of their time at Oracle Open World 2013, we are pleased to present this Focus On BPM document.  This document provides an excellent roadmap to must-attend sessions, demos, partner exhibits, and networking events during Oracle OpenWorld.

In many of these sessions, you can hear directly from Oracle BPM users and learn from their experience. With more than 20 sessions and demo facilities, we are confident that you will find the lineup compelling,stimulating and helpful.

We strongly recommend attending the following sessions:

See you in San Francisco!

Not attending the show?  Some of the general and key sessions will be available online - so please stay tuned for those announcements. Also, we will be posting summary of various BPM sessions on this blog so do check back.

Wednesday Sep 19, 2012

Business Success with BPM: Customer Experiences

Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Customers. This year we have many customers including Novartis, University of Melbourne, McAfee, Nagravision, Amadeus among others speaking at various sessions.

One of such session is the customer panel hosted by Manas Deb from Oracle Product Management team. In this session, you will hear your peers discuss how they have overcome technical and organizational challenges; delivered success; and brought improved efficiency, visibility, and business agility to their companies.

If you are interested in hearing more about how our customers use Oracle Business Process Management Suite, join us for the following session:

Business Success with BPM: Customer Experiences

Monday, Oct 1, 4:45 PM - 5:45

Moscone South - 308

Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here.

Come back to this blog for more coverage from Oracle OpenWorld!

Thursday Sep 13, 2012

Focus On SOA & BPM for Oracle OpenWorld Now Available

To help our valued customers & partners make the most of time spent at Oracle Openworld, please check out the Focus On Oracle Fusion Middleware documents.  Over the years, we've learned that these provide a great roadmap to must-attend sessions, demos, partner exhibits, and networking events during Oracle OpenWorld.

In addition to those “Focus On..” documents, session details (speakers, abstracts) can be found in the Content Catalog at: https://oracleus.activeevents.com/connect/search.ww?event=openworld

We strongly recommend our customers to attend the following sessions:

  • Service Integration (SOA) & BPM: “Using the Right Tools, Techniques, and Technologies for Integration Projects” 
    • Monday, 10/1/2012; 3:15 PM; Moscone South - 308
  • BPM Suite: “Oracle Unified Business Process Management Suite 11g Overview and Roadmap”
    • Monday, 10/1/ 2012; 12:15 PM; Moscone South – 308
  • SOA Suite:“Oracle SOA Suite, the Most Capable Tool for Every Possible Integration Challenge”
    • Monday, 10/1/2012; 10:45 AM; Moscone South - 102
  • Foundation Pack: “Jump-starting Integration Projects with Oracle AIA Foundation Pack”
    • Tuesday, 10/2/2012; 1:15 PM; Marriott Marquis - Salon 7
  • Oracle Enterprise Repository: “Gaining Victory over SOA and Application Integration Complexity”
    • Tuesday, 10/2/2012; 1:15 PM; Moscone South - 310


See you in San Francisco!

Not attending the show?  Some of the general and key sessions will be available online - so please stay tuned for those announcements as Oracle OpenWorld gets closer.

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