Friday Oct 19, 2012

Congratulations to 2012 Innovation Award winners in BPM category

Last year many of our customers went live on BPM 11g. It is my extreme pleasure to congratulate two of them – Amadeus and Navistar – for being awarded Oracle Fusion Middleware Innovation Award at Oracle OpenWorld 2012.

We invited our customers to submit their most innovative BPM implementations that have delivered substantiated value to them. This year we saw more than 20 submissions from our customers seeing significant business value from their live BPM 11g deployments. The submissions came from across the world, spanning various industry verticals including manufacturing, healthcare, logistics, Hi-Tech, Public Sector, Education and covering many process usage patterns. Award submissions were evaluated based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture.

Amadeus Team Receiving Award

Amadeus Team Receiving Innovation Award from Hasan Rizvi

Congratulations to Amadeus and Navistar and their teams on being recognized from among some very strong submissions and more importantly for the business value delivered. It is an honor to be part of your success and to play a small role in the innovation you drive.

Navistar is a leading truck manufacturing company which produces International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, and Navistar RV brands of recreational vehicles. The company also provides truck and diesel engine service parts.

Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travellers and travel providers.

Both Navistar and Amadeus have leveraged Oracle BPM Suite to improve visibility into their business and made their business more agile and efficient. We congratulate them again and wish them continued success in their business and future BPM initiatives.

Friday Oct 05, 2012

Case Management Patterns with Oracle Unified Business Process Management Suite

Contributed by Heidi Buelow, Oracle Product Management

Case Management was a hot topic all week at Oracle OpenWorld so I was excited to share our current features and upcoming plans at the session Thursday morning on Case Management Patterns with Oracle Unified Business Process Management Suite.  My colleague, Ravi Rangaswamy, the Case Management Development Manager, and I, Heidi Buelow, the Case Management Product Manager, discussed case management use case patterns with an interested audience.  We also talked about the current BPM Suite offering for Case Managment and showed a demo of our upcoming release where Case Management becomes a first class component in a BPM composite application.

Case Management use case patterns cover a wide range of horizontal applications such as Accounts Payable, Dispute Resolution, Call Center, Employee OnBoarding, and many vertical applications in domains and industries such as Public Sector services, Insurance claims, and Healthcare.  Really, it is any use case where the resolution of a request may require a knowledge worker making decisions using experienced judgement in the current situation.  This allows for expidited care and customer satisfaction, both being highly valued for consumer loyalty, regulatory compliance, and efficient resolution.

Today, BPM Suite provides the tools for creating Case Management applications using BPMN 2.0, Business Rules, and rich BAM and Case Analytics.  The Process Composer provides the agility to change rules and processes by the business users.  The case manager and case workers have the flexibilty they need.  With integrated content management and the concept of a BPM Process Spaces instance (case) space, the current release enables case management use case applications.

In the next release, Case Management becomes a first class component. By this, we mean, Case is a separate component in the composite.  We are adding case attributes such as milestones, case events, case stakeholders, and more, providing a rich toolset for the use cases that require a flexible Case Management approach.  Activites become available according to the conditions that you specify and information can be protected by permissions indicated.  In BPM Studio, you design a Case and associate all of the attributes and activities that are needed, yet, at runtime you have the flexibility to add and change these as needed.

We enjoyed sharing Case Management and it was well received by the audience.  The presentation is available online and we have viewlets of the demo that will be available at release time.

Tuesday Oct 02, 2012

Open World Session - BPM, SOA and ADF Combined:Patterns learned from Fusion Applications

Blog by Meera Srinivasan (Oracle Product Management)


Today afternoon (10/2/2012), Mohan Kamath, and I (Meera Srinivasan) delivered an Open World session on how Oracle Fusion Applications (the next generation business applications from Oracle), use Oracle BPM, Oracle SOA and Oracle ADF products. These adoption patterns can be applied in a generic manner to produce process-centric, user-centric, highly customizable and extensible next generation application. The session was well attended and we had lively discussions with the attendees during Q & A. We started with why as an application developer, you should look at BPM for creating a process-centric application and presented the following fusion adoption patterns

  1. Model driven agile development
  2. Customization and Extension
  3. Guided Process Interactions
  4. Personalization and Customization of End User Interfaces
  5. Approval Flows

Fusion HCM, On Boarding Process - Activity Guide Interface was used as an example for the Guided Process Interactions adoption pattern and the Fusion CRM BPM Process Templates for Customization adoption pattern. In the Personalization and Customization of End User Interfaces section, we looked at how ADF is used within Oracle BPM and the various options available to customize end user interfaces. We also presented how Oracle Procurement does complex approvals using Rules and Approval Management Extensions.


We hope you found the session useful, and please do try to attend Heidi’s session on dynamic case management:
Case Management Patterns with Oracle Unified Business Process Management Suite. Marriott Marquis - Salon 7, Thu 11:15 AM - 12:15 PM


OpenWorld Session: Oracle Unified BPM Suite Development Best Practices

Blog by David Read

Earlier today,  Sushil Shukla, Yogeshwar Kuntawar, and I (David Read) delivered an OpenWorld  session that covered BPM development best practices.  It was well attended.  Last year we had a session that covered end-to-end lifecycle best practices for BPM.  This year we narrowed the focus to the development portion of the lifecycle.  We started with an overview of development process best practices, then focused on a few key design topics where we’ve seen common questions from customers and partners.

  • Data Design
  • Using EDN
  • Multi-Instance Activity
  • Using the Spring Component
  • Human Task Integration

We wrapped up with an overview of key concepts for effective error handling, including error handling within the process design, and using declarative fault policies.

We hope you found the session useful, and as noted in the session, please be sure to try to attend Prasen’s session to see more details about approaches for testing Oracle Business Rules:

CON8606  Oracle Business Rules Use Cases, 10/3/2012, 3:30PM  

OpenWorld Session: BPM Analytics - Process Dashboards, BAM and Intelligent Optimization

Blog Contributed by Payal Srivastava, Oracle Product Mamagement

 
Margin of error for the business is shrinking dramatically. Business needs to accomplish more with less i.e. minimal investment with quick ROI. Learn how you can leverage Oracle BPM suite and complementary technologies to create a robust analytics capability to provide visibility into operations to  C-level executives and Operational managers. We will talk about BPM analytics options available today that will not only enhance the visibility but allow you to intelligently optimize the business process at design time as well as run time.  The session will share some exciting this on our roadmap. 

Come meet with the Oracle team members  from Product Development (Avinash Dabholkar , Eric Hsiao) and Product Management (Payal Srivastava) at the session. We would like to hear  your questions/comments about  our offering and roadmap.

BPM Analytics: Process Dashboards, BAM and Intelligent Optimization,

Moscone South 308, 10/3/12 @11:45am – CON 8598

Monday Oct 01, 2012

Oracle OpenWorld Session: “Business Driven Development with BPM: Lessons from the Real World”

One of key values that BPM promises is “Business Empowerment”. People closest to the processes, who participate in the process every day, are the ones who know most about the process. These are the people who run day-to-day operations, people who triage customer issues, people who envision improvements and innovations. It is, therefore, imperative that when a company decides to use BPM technology to automate their business processes, business people take the driver’s seat. BPM is not an IT only project.

Oracle BPM suite has been designed keeping this core tenet of BPM, Business Empowerment, in mind. The result is business user centered design of Process Composer. Process Composer is designed to let business users document their processes, analyze them using simulation, create web forms, specify business rules and even run them in testing mode using process player, to see if the designed process meets their needs.

This does not mean that IT has no role in this process. In fact, Oracle BPM Suite has made it very easy for Business and IT to collaborate. The same process can be shared among business, and IT stakeholders and each can collaborate to create model-driven, process based executable applications. A process may need to integrate with multiple systems via various mechanisms, and IT leads system and data integration effort. IT helps fine tune the performance of process applications and ensures that the deployment of process application meets scalability and failover standards.

In this session, we saw Harish Gaur and Satya Narayanan from Oracle demonstrate roles Business and IT play in BPM projects and how Oracle BPM Suite enables business and IT collaboration to design and automate process based applications. They also discussed real life customer stories.

Some key takeaways from this session:

  1. There are no IT projects, only business initiatives, requiring IT support
  2. Identify high impact processes – critical, better BPM ROI
  3. Identify key metrics to measure process performance
  4. Align business with IT layer

Friday Sep 28, 2012

Oracle BPM overview and roadmap session on Monday, October 1st

Bhagat Nainani and I, Manoj Das, will present a session on Oracle BPM overview and road map on Monday, October 1 2012, from 12:15-1:15 PM at Moscone South - 308.

Since last OpenWorld, many good things have happened. Many customers have gone live with their BPM 11g deployments, some of whom were nominated for the Innovation Awards. From a product perspective, we delivered 11.1.1.6 and 11.1.1.7 is just around the corner. We will discuss some of the highlights related to both customer successes and product features.

In particular, we will present some of the exciting new capabilities that we are introducing in 11.1.1.7 around business analyst driven model-to-execution, more comprehensive unified BPM suite, more flexible and manageable BPM.

Another significant development is the release of Process Accelerators. We have not only released accelerators, we have ourselves deployed and are using them internally. We will talk about accelerators as well as our learnings.

As the title suggests, we will also share some aspects of our roadmap - there are some very exciting things brewing that I can't wait to share with you on Monday.

Hoping to see you on Monday. Again, the session is in Moscone South - 308 from 12:15-1:15. Looking forward to your tweets on the session - remember to use #oraclebpm and #oow. Finally, as always, feel free to ask Bhagat and me any questions you have, during the session as well as after the session.

Wednesday Sep 26, 2012

Customer Experience and BPM – From Efficiency to Engagement

Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement?

BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers.

Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data?

Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer.

Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation.

So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement.

Let me know how you think BPM can enhance customer experience.

Tuesday Sep 25, 2012

Process Rules!

One of the key components of a process is “Business Rule”. Business rule takes many forms inside your process definition and in a way is a manifestation of your company’s business policy. Business rules inside the process are used for policy enforcement, governance, decision management, operations efficiency etc.

Following are some basic types of rules that can be a part of your process.

1. Process conditions:  These are defined as the process gateways that determine a path process will take depending on the process parameters. For Example, if discount >10% go to approval path : if discount < 10% auto-approve order.

2. Data rules: These business rules are defined as facts in decision table or knowledge base. The process captures all required parameters and submits those to RETE based rules engine. Rules engine processes the data and returns the result back. For example, rules determining your insurance eligibility.

3. Event rules: Here the system is monitoring the various events and events patterns that are emerging inside the process or external to the process. You can define actions or alerts to be triggered when a certain pattern of events emerges over a specified time period. Such types of rules need Complex Event Processing and are used in applications like Credit Card Fraud detection or Utility Demand Response.

4. User Interface Rules: In order to add dynamic behavior to UI or to keep users from making mistakes and enforcing policy, another mechanism available is UI rules. They are evaluated as the end user is filling out the web forms. These may include enabling and disabling of UI as per business policy. An example could be, if the age of a user is less than 13 years, disable credit card field and enable parental approval required checkbox.

Your process may include many of such rule types.

Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Experts and Customers.  We will discuss business rules during various sessions in Oracle OpenWorld. Two of the sessions specifically focused on business rules are listed below:

Accelerating an Implementation of Complex Worldwide Business Approval Rules

Wednesday, Oct 3, 10:15 AM

Moscone South – 305

Oracle Business Rules Use Cases Design and Testing
Wednesday, Oct 3, 3:30 PM

Marriott Marquis - Golden Gate C3


 

Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here.

Come back to this blog for more coverage from Oracle OpenWorld!

Wednesday Sep 19, 2012

Business Success with BPM: Customer Experiences

Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Customers. This year we have many customers including Novartis, University of Melbourne, McAfee, Nagravision, Amadeus among others speaking at various sessions.

One of such session is the customer panel hosted by Manas Deb from Oracle Product Management team. In this session, you will hear your peers discuss how they have overcome technical and organizational challenges; delivered success; and brought improved efficiency, visibility, and business agility to their companies.

If you are interested in hearing more about how our customers use Oracle Business Process Management Suite, join us for the following session:

Business Success with BPM: Customer Experiences

Monday, Oct 1, 4:45 PM - 5:45

Moscone South - 308

Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here.

Come back to this blog for more coverage from Oracle OpenWorld!

Thursday Sep 13, 2012

Focus On SOA & BPM for Oracle OpenWorld Now Available

To help our valued customers & partners make the most of time spent at Oracle Openworld, please check out the Focus On Oracle Fusion Middleware documents.  Over the years, we've learned that these provide a great roadmap to must-attend sessions, demos, partner exhibits, and networking events during Oracle OpenWorld.

In addition to those “Focus On..” documents, session details (speakers, abstracts) can be found in the Content Catalog at: https://oracleus.activeevents.com/connect/search.ww?event=openworld

We strongly recommend our customers to attend the following sessions:

  • Service Integration (SOA) & BPM: “Using the Right Tools, Techniques, and Technologies for Integration Projects” 
    • Monday, 10/1/2012; 3:15 PM; Moscone South - 308
  • BPM Suite: “Oracle Unified Business Process Management Suite 11g Overview and Roadmap”
    • Monday, 10/1/ 2012; 12:15 PM; Moscone South – 308
  • SOA Suite:“Oracle SOA Suite, the Most Capable Tool for Every Possible Integration Challenge”
    • Monday, 10/1/2012; 10:45 AM; Moscone South - 102
  • Foundation Pack: “Jump-starting Integration Projects with Oracle AIA Foundation Pack”
    • Tuesday, 10/2/2012; 1:15 PM; Marriott Marquis - Salon 7
  • Oracle Enterprise Repository: “Gaining Victory over SOA and Application Integration Complexity”
    • Tuesday, 10/2/2012; 1:15 PM; Moscone South - 310


See you in San Francisco!

Not attending the show?  Some of the general and key sessions will be available online - so please stay tuned for those announcements as Oracle OpenWorld gets closer.

Tuesday Jul 03, 2012

Oracle Fusion Middleware Innovation Awards 2012 submissions - Only 2 weeks to go

You have less than 2 weeks left (July 17th) to submit Fusion Middleware Innovation Award nominations.

As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware.

Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer.

Please visit oracle.com/corporate/awards/middleware for more details and nomination forms.

Our Service Integration (SOA) and BPM” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository...

To submit your nomination, the process is very simple:

Monday Jun 25, 2012

Free Virtual Developer Day: Oracle Fusion Development on July, 10th

Simpler Java Development with Oracle ADF and Fusion Middleware.

Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer. 

Register now and join us on July 10th:
https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

Tuesday Jun 12, 2012

Transform Your Application Integration with Best Practices from Oracle Customers

You want to transform your application integration into an environment based on a service-oriented architecture (SOA). You also want to utilize business process management (BPM) to improve efficiency, deliver business agility, lower total cost of ownership, and increase business visibility. And you want to hear directly from like-minded professionals who have made those types of transformations. Easy enough. Attend this Webcast series to learn from customers who have successfully integrated with Oracle SOA and BPM solutions.
Join us for this series and discover how to:

  • Use a single unified platform for all types of processes
  • Increase real-time process visibility
  • Improve efficiency of existing IT investments
  • Lower up-front costs and achieve faster time to market
  • Gain greater benefit from SOA with the addition of BPM

Here's the list of upcoming webcasts:

  • “Migrating to SOA at Choice Hotels” on Thurs., June 21, 2012 — 10 a.m. PT / 1 p.m. ET
    • Hear how Choice Hotels successfully made the transition from a complex legacy environment into a SOA-based shared services infrastructure that accelerated time to market as the company implemented its event-driven Google API project.
  • “San Joaquin County—Optimizing Justice and Public Safety with Oracle BPM and Oracle SOA” on Thurs., July 26, 2012 — 10 a.m. PT / 1 p.m. ET
    • Learn how San Joaquin County moved to a service-oriented architecture foundation and business process management platform to gain efficiency and greater visibility into mission-critical information for public safety.
  • “Streamlining Order to Cash with SOA at Eaton” on Thurs., August 23, 2012 — 10 a.m. PT / 1 p.m. ET
    • Discover how Eaton transitioned from a legacy TIBCO infrastructure. Learn about the company’s reference architecture for a SOA-based Oracle Fusion Distributed Order Orchestration (DOO).
  • “Fast BPM Implementation with Fusion: Production in Five Months” on Thurs., September 13, 2012 — 10 a.m. PT / 1 p.m. ET
    • Learn how Nets Denmark A/S implemented Oracle Unified Business Process Management Suite in just five months. The Webcast will cover the implementation from start to production, including integration with legacy systems.
  • “SOA Implementation at Farmers Insurance” on Thurs., October 18, 2012 — 10 a.m. PT / 1 p.m. ET
    • Learn how Farmers Insurance Group lowered application infrastructure costs, reduced time to market, and introduced flexibility by transforming to a SOA-based infrastructure with SOA governance.

Register today!

Monday Jun 11, 2012

Process development lifecycle in Oracle BPM 11g

 

 Oracle BPM 11g platform provides two modeling tools tailored to different audience. The BPM Process Composer component is a web-based, role-driven, collaborative platform for discovery, design and documentation of business processes aimed at business audience. It empowers the business user to participate in the definition, feedback and design of business processes. The other modeling tool is Oracle BPM Studio that runs in the JDeveloper IDE .  Irrespective of the tool used, same BPMN and related artifacts are authored - that is , this is not import/export but just multiple tools working with same assets. In addition to BPMN 2.0, both tools provides editors for process data, organizational roles, human tasks (including assignment and user interface), business rules.

The Oracle BPM design-time repository (Oracle Metadata Services Repository) is the glue that facilitates shared work environment across multiple BPM Composer and Studio clients.This document explains how to create snapshots and versions of your BPM projects and captures best practices for shared process development lifecycle.

http://java.net/projects/oraclebpmsuite11g/downloads/directory/Samples/bpm-122-processdevelopment-lifecycle

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