Monday Jan 26, 2015

Cloud Online Forum: Scoop on Oracle Process Cloud Service

BPM on the Cloud! Are you eagerly awaiting the latest news on Oracle Process Cloud Service to understand how you can take your digital transformation to the next level? Join us at the Cloud Online Forum live on January 28, 2015 10am PST/1:00pm EST. You can attend live online sessions and hear what IDC Research, innovative clients, and Oracle's leading experts have to say about Platform as a Service and Cloud and in particular the Business User track has a session on Oracle Process Cloud Service you simply cannot afford to miss!

We will kick off the Forum on January 28 at 10AM PST with Robert P. Mahwold, IDC Research Program Vice President as he leads a “Cloud Platform Market Outlook” discussion with Rex Wang, Oracle Vice President.

They will provide useful tips and solid strategies you can consider as you drive your cloud platform initiatives. They will discuss how to decide whether public, private or hybrid cloud is best and how your organization might approach moving to the cloud. You’ll hear IDC and Oracle best practices to developing a roadmap that will get you on your way to cloud computing. Join us for this inspiring session.

The Middleware General Session begins at 11:30AM PST. 7 Eleven's, Greg Haertling, Chief Enterprise Architect and Sr. Director of Software Development will you how 7 Eleven “Accelerated their Digital Transformation with Oracle’s Platform as a Service.” He will be joined by Oracle’s Siddhartha Agarwal, Vice President, Product Management and Strategy.

They will discuss how Platform as a Service is driving efficiencies for development, operations and LOB, including highly scalable and cost efficient development & testing in the cloud, delivery of enterprise class cloud & mobile apps, rapid integration of cloud & on-premise investments, and seamless workload portability between on-premises & cloud.

Afterward, you can watch these additional Middleware Sessions in the following tracks. Of particular interest to you would be the "Rapid Business Process Automation in the Cloud" session in the Business User track to hear all about Oracle Process Cloud Service.

1) Application Developer Track: Build, Test, Extend Cloud Applications

· Java App Performance at the Speed of Cloud: Hot Tips for Successful Cloud Development

· Jazz Up Your SaaS with Oracle PaaS Solutions

· Mobile Development in the Cloud

2) Middleware IT Operations Track: Integrate, Secure, Manage your Cloud.

· Simplify SaaS and On-premises Integration

· Extend Your Identity Management Services to the Cloud

· Top Tips for Managing Your Application PaaS

3) Business User Track: Connect, Collaborate & Analyze in the Cloud

· Next-Gen Enterprise Content Management in the Cloud

· Rapid Business Process Automation in the Cloud

· Unlocking the Power of Business Analytics in Oracle Cloud

You can find the agenda for these sessions here.

There will also be a Database General Session and Database Cloud Platform sessions that you can attend as well.

I hope to see you online for this exciting Oracle Cloud Platform Online Forum.  Don’t forget to REGISTER so you can discover the right strategies for your organization's journey to the cloud!

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January 28th, 2015 10:00am PST/1:00pm EST
Register Today

Modern Business. Modern Cloud. 
Is Your PaaS Delivering the Agility Your Users Demand?

Monday Sep 22, 2014

You are invited! See the Power of Innovation with Oracle Fusion Middleware

The Oracle Fusion Middleware team is very excited to recognize the 2014 Oracle Excellence Awards for Fusion Middleware Innovation winners with a special Awards Ceremony on Tuesday September 30th during Oracle OpenWorld.

Oracle Fusion Middleware Innovation Awards honor customers with cutting-edge use of Oracle Fusion Middleware technologies to solve unique business challenges or create business value. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture.

If you are planning to attend Oracle OpenWorld in San Francisco or plan to be in the area during Oracle OpenWorld, we hope you can join us, and bring back to your organization real-life examples of Fusion Middleware in action.

   Oracle Excellence Awards Ceremony: Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators (Session ID: CON7029)

   When: Tuesday September 30, 2014

   Time: Champagne Reception 4:30 pm, Ceremony 5-5:45 pm PT

   Where: Yerba Buena Center for the Arts, YBCA Theater (next to Moscone North) 700 Howard St., San Francisco, CA, 94103


To learn more about last year’s award winners please read our blog post: Innovation Award Winners Celebrated at A Grand Ceremony at OOW: Event Highlights

To attend this Award Ceremony, Oracle OpenWorld Badges are required. You can register for this session through the Schedule Builder on the Oracle OpenWorld website. If you are not attending the conference, but will be in the area and would like to join the celebration – please RSVP HERE and we will provide a complimentary Discover Pass code that you can use to register, pick up your badge, and attend the Award Ceremony session.

We hope to see you there!

Thursday Sep 18, 2014

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Oracle WebCenter & Oracle BPM Customer Appreciation Reception
You’re invited to the Oracle WebCenter & Oracle BPM Customer Appreciation Reception!

Oracle WebCenter & Oracle Business Process Management (BPM) partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream & VASSIT invite you to a private cocktail reception at one of San Francisco's stunning National Historic Landmarks. Please join us and other Oracle WebCenter & Oracle BPM customers for heavy hors d'oeuvres and cocktails at this exclusive reception. You do not need to be an Oracle OpenWorld attendee to join us at the reception. If you will be in the San Francisco area, please RSVP to attend!

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Monday, September 29, 2014
6:30 p.m. – 8:30 p.m.

Old Mint, Mint Plaza
San Francisco, CA 94103
+1.415.537.1105

Register Now Red-arrow



Please RSVP by September 22, 2014. You will receive an e-mail notification confirming your attendance for the event.

Don’t miss the opportunity to talk with fellow customers and executives from Oracle WebCenter & Oracle BPM Product Management, Product Marketing, and Oracle’s premier Oracle WebCenter & Oracle BPM partners. We look forward to seeing you at this event!

Partners

If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

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Wednesday Sep 03, 2014

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes Description: In June 2014, Oracle launched Oracle Business Process Management Suite 12c (Oracle BPM Suite 12c), the industry’s most social, unified, and complete business process management solution that helps organizations plan and manage their entire business architecture. Thanks to tighter integration between Oracle BPM Suite 12c and Oracle WebCenter, a new adaptive case management feature delivers better, more-flexible case management for these traditionally thorny business processes.
[Read More]

Wednesday Jul 30, 2014

Oracle BPM 12.1.3 Process Documentation Sample available on java.net

Two weeks ago I blogged about the new features and improvements to process documentation in Oracle BPM 12.1.3. A sample is now available on java.net for download. This sample includes:

  • A lab document explaining how to use the import feature in Oracle BPM Composer and Studio to convert Visio, XPDL, BPMN 2.0, Oracle Workflow, and Tutor documents into BPM processes. A sample Visio file is included in the download so you can see how the feature works.
  • The same lab document leads you through adding process documentation via the business properties.
  • You are also guided through using the narrative view to edit your sample process.
  • Then the lab prompts you to create process reports to bring all of your process documentation together in one HTML or PDF document.
The sample also includes a lab solution so you can import the project with all of the process documentation already added.

Wednesday Jul 23, 2014

Oracle BPM & Adaptive Case Management

Oracle's Prasen Palvankar speaks on Adaptive Case Management

Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience



Avio Discusses Oracle's Business Driven Process Management

Dan Atwood of Avio discusses how Oracle BPM Suite empowers businesses users to design and improve processes and achieve higher visibility and efficiency.

Friday Jul 18, 2014

Process Documentation in Oracle BPM 12.1.3

How to use features in Oracle BPM 12.1.3 to create and share documentation for projects, processes, and activities.

  • Narrative View
  • Business Properties
  • Process Reports
    • Detailed Business Process
    • Business Requirements
    • Issues and Comments
    • Data Objects
    • Process vs Data
    • Human Tasks vs Process
    • Service vs Process
    • User Tasks
    • Process Image
    • RACI
[Read More]

Wednesday Jul 16, 2014

Capture Higher Level Business Models with BPM Process Composer in 12.1.3

When customers extend their project objectives from beyond traditional departmental boundaries to the enterprise as a whole, the BPM strategy is not driven by only a few processes but by hundreds of processes, some mission-critical to the overall value stream, others in a supporting role. There is a need to capture a macro, or big picture view and provide a way to categorize, analyze, and document these vast collection of processes, and understand their mutual dependencies, strategic importance and business alignment. In Oracle BPM 12c, we are excited to introduce light-weight Business Architecture capabilities within Process Composer that help to capture this macro view in a standard way and provides a formal link between business goals and actual BPM Projects that an organization undertakes. It allows you to create a blueprint of your enterprise that provides all stakeholders an understanding of how the enterprise goals and objectives are in alignment with the projects themselves.

One of the prime use cases for the broader level of modeling is Process Decomposition which is support to break down ("decompose") process complexity into manageable parts and is depicted by a hierarchy. The Enterprise Process Map is the entry point for process decomposition. This level defines the top level business functions or process areas of the enterprise. Each top level business further drills down into a hierarchy of Value Chains, and ultimately link to operational business process flows in BPMN. Another way Business Architects can represent the relationship between these Business Architecture artifacts is via a Strategy Model which is used for creating, editing, and linking the assets. It provides a mind map like editing view. Business analyst captures business intent and strategic alignment of processes via a Strategy Model.

The actionable angle in Business Architecture has been captured through rollup KPIs, which help measure the organization’s success metrics. KPIs can roll up from the BPM execution platform i.e. from business processes all the way up to Value Chains. The fact whether the KPIs are being met or not is exposed in a Process Criticality KPI report which will show how different process areas are performing and aids with identifying process candidates that can produce the maximum ROI through process optimization.

You can always refer to the sample posted here to get more details on the Business Architecture capabilities in 12.1.3. Have fun!

Monday Jul 14, 2014

New release of Solution Accelerators now available on OTN

The new release of Solution (aka: Process) Accelerators is now available on OTN.  This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.

Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.

The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.

Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.

Other accelerators have also been improved, including:

• Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire

• eForms Management, now with the option to remotely deploy a Citizen eForm for submission

• Internal Service Requests, now with examples of department-specific approval tasks

• Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite.

Friday Jun 27, 2014

Oracle BPM 12c now GA!!

Oracle BPM Suite 12c is now GA!

We are pleased to announce that as of today (June 27, 2014) Oracle BPM Suite version 12.1.3, unified platform for both BPM and Adaptive Case Management is Generally Available.

With the Oracle BPM 12.1.3 release, we are offering a comprehensive, unified and robust platform to build intelligent business processes (both structured automated flows as well as dynamic collaborative cases) that are flexible, adaptive and aligned with business objectives. With the addition of business friendly features such as business architecture, verbal rules, requirements capture, new UI for easy to design dashboards and many developer features, the platform provides the empowerment that business desires and the power that IT requires to be an efficient enabler for business. Oracle BPM together with Oracle WebCenter Content and Oracle WebCenter Portal enables organizations to embrace key tenets of digital business by designing processes that enable rich multichannel digital experiences for customers and employees, enabling expansion into new markets and revenue growth opportunities.

Highlights:

· Light-weight Actionable Business Architecture

· Business friendly verbalization of Rules and excel integration of Rules Decision Table

· Business context for processes and impact analysis reports

· Groovy based scripting, full support for debugging and a number of developer productivity features

· 1-click developer, low memory footprint Quick Start Install

· Enhanced out of the box dashboards for performance, trend and bottleneck analysis of processes, activities and people

· Innovative business friendly unification of Business Activity Monitoring (BAM) with the complex query processor engine for identifying emerging trends and risks for proactive actions

· Deep integration of BAM component and Oracle BI for unified dashboards and side by side historical comparisons

· Modern, business user friendly BAM Composer

· Linking cases, sub-cases and case dashboards for Adaptive Case Management

· Integration with Oracle R for predictive analysis to determine next best action

· Tool led migration from Oracle BPM 10g to Oracle BPM 12c

· Seamless upgrade from 11g to 12c without business disruption

For more details on the releases, please have a look at the following documents:

Tuesday Mar 11, 2014

Oracle Process Accelerators 11.1.1.7.1 now available on OTN

Oracle Process Accelerators 11.1.1.7.1 is now available on OTN. This new release has been focused on improving PAs with most customer demand while building solutions that showcase new BPM functionality, including Adaptive Case Management, and Oracle apps extensibility.

The portfolio of Oracle Process Accelerators now serves additional industries like Insurance. This release also increases the value of BPM out-of-the-box solutions for Financial Services and the Public Sector.

This latest release includes two new PAs:

· Insurance Claims Management: ICM is the first accelerator centered on Adaptive Case Management (ACM). ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules.

· Oracle Process Accelerator for Loan Origination supporting both personal and business loans, and easily extensible to many additional loan types thanks to the underlying extended financial framework.

PA 11.1.1.7.1 also includes out-of-the-box integration scenarios with Oracle E-Business Suite, delivering end-to-end business flows with Employee Onboarding, in addition to the already available PeopleSoft and Siebel integration scenarios delivered with previous releases.

Other PAs have also been improved, most notably eForms Management, now with improved citizen eForm submission, and Financial Reports Approval, enhanced based on customer feedback to enable approval processes of financial reports using Microsoft Excel extensions.

Please stay tuned for an upcoming webinar on this new exciting release.

Wednesday Dec 18, 2013

Process of Process Management

In some of the past discussions, we have talked about the Six Business Process Management best practices to start BPM journey.

They are as follows:

1. Find the right process (Business Impact vs. Frequency of change vs. complexity)

2. Identify KPIs and define success

3. Involve business users

4. Put governance in place

5. Get executive sponsorship

6. Achieve quick early wins

These are good pointers for a healthy start, but what next? How can we make sure that the BPM practice in an organization is not just limited to automating one odd process? To reap its full potential, it should become a way of life, enterprise wide program. Companies that have developed a successful BPM program have gained immense benefits, not only from improved operational efficiency, better customer satisfaction but also reduced IT costs and time to solution. Adept organizations are known to deploy new process applications in a couple of weeks and make changes to deployed processes in real-time.

Once you have achieved the success with your first BPM project, start thinking about other opportunities that can benefit from BPM as well as about “Process of Process Management”. Think about other process improvement initiatives in your organization, how BPM can align with those. Are you running on lean, six-sigma methodologies? Do you practice TQM, have ISO certifications? Consider how BPM can help you achieve better quality results while you leverage the existing business improvement methodology.

We talk about “process governance from the start”, as one of the best practices, because it determines if your BPM initiative will take the shape of enterprise wide business improvement program or will be soon forgotten as a fad.

BPM is not just system integration or one time automation of manual process. It is about continuous improvement. Unless there is a right design and methodology in place, we are essentially creating a new monolithic application that is as rigid as existing systems. We want process design that is easy to maintain and flexible to change. If we do not get that from BPM implementation, its further adoption suffers.

Here are some of the factors that will impact the BPM adoption rate:

  • Methodology for modeling, analysis and approvals – What are the roles involved in process modeling and analysis. What is the process of review and approval?  Determine the processes that need to be modeled; use strategy maps and value chains to prioritize the modeling of business processes.
  • Modeling standards and patterns – Are there any repeatable process modeling patterns in the business e.g. voting, 2-eye principal, approval chains. Identify and standardize those across all process applications. Determine the process model hierarchy ( level 1, level2, level3 etc.) where each deeper level has incrementally finer details of the process than one above  and higher levels abstract the details for easier understanding.
  • Process storage and versioning – Establish a process repository where contributors can store their processes. Establish a standard way of versioning the process models and other process artifacts?
  • Process reusability – Perhaps most important factor in the success of BPM program is process reusability. Determine the reusable components in the process. Meaning, identify all the components that can be used in other similar processes. These could be sub-processes, forms, form fragments, business objects, rules, integration adapters. We do not need to redesign these for each process. We should be able to reuse these. We may also want to externalize some of these components like rules or integration adapters so that they can be changed independently of the process. This is something critical for process agility.
  • Process health checks – Determine the frequency to check the health of a process. Know the KPIs that should be monitored. Make sure that processes are running within their limits, and any variances raise an alarm. This should be a part of process design.
  • Frequency of change – Identify the processes that need to be updated quarterly, half-yearly or annually. Plan for newer versions, plan for instance patching and have instance migration strategy in place. Keep frequently changing components external to the process so that those can be changed without process redeployment e.g. business rules.

The idea is to expedite the BPM adoption across organization and to move the organization higher up in BPM Maturity. If you have not already, take quick self-assessment quiz and see how you compare to your peers in BPM maturity. You will get a valuable customized report in the end that you can review with your colleagues and discuss next steps.

Wednesday Nov 27, 2013

A Primer on Process Accelerators

Author: Tanu Sood, Principal Product Director

In yesterday's post, Ajay Khanna, Senior Principal Product Director at Oracle, discussed the merits of abstracting out processes from applications into the middleware layer with Business Process Management. That's Oracle AppAdvantage, the advantage of using Oracle Fusion Middleware technologies strategically with Oracle and other enterprise applications to extend and enhance business value. By abstracting process management out of the applications, organizations can adopt flexible processes, newer technology trends, improve user experience and eliminate disruption in application migrations, upgrades and maintenance.

Today's post is about Process Accelerators and the value these add to speed time to market for organizations.

Built on Oracle BPM Suite, Process Accelerators are pre-built, best practices processes that are customizable and extensible to fit specific customer requirements. Oracle Process Accelerators leverage best practices and domain knowledge. Industry process accelerators embody industry-specific best practices and patterns in addition to Oracle BPM Suite best practices. Horizontal process accelerators provide instant functionality and reuse for processes common in most organizations and can be easily modified to fit your requirements. Oracle Process Accelerators simplify implementation and reduce time-to-value for an organization’s business process management initiatives.

Check out this video for a primer on Process Accelerators:

Tuesday Nov 26, 2013

Keep Your Applications Agile with Business Process Management

Applications are the backbone of your business. To run your business, you need many applications and systems like ERP, SCM, CRM, and Billing. Since companies acquired these applications during different time periods, they end up with disjointed applications and rigid silo'ed departmental processes locked inside the applications. Many applications were implemented years ago and selected for very specific business needs but with time the needs change. At that point companies tend to make point changes to the software to meet those needs. Such changes to applications not only take time to implement but are extremely hard to maintain.

With time, the needs of business keep changing, and applications fail to keep pace with the changing needs. This creates impedance mismatch between the business needs and application capabilities. The result is decreasing business performance, less profit, waste in R&D or lower market share because of delays in time-to-market of new products and services.

Business Process agility refers to the speed and flexibility with which process based applications can keep up with the needs of changing business conditions and minimize the gap between business needs and IT systems. Oracle Business Process Management Suite delivers such agility.

With Oracle BPM Suite you can create process based applications that help you orchestrate human and system activities across departmental and applications silos. It provides the necessary visibility and agility to manage and run your business efficiently.

Using BPM to extend your existing applications has following key benefits:

  • Better visibility into the end-to-end processes and KPIs
  • Enhanced Agility. Since BPM is all model driven, business managers can design and update the process as and when required without spending months on modifying underlining applications.
  • If you move your customizations to BPM layer, rather than in the application itself, it keeps your applications clean, better performing and easy to upgrade.
  • You can add additional capabilities like social or mobile to existing applications as BPM suite supports those capabilities too.
  • Last but not least, BPM is not a rip-n-replace of your existing applications. It is enhancing them with newer capabilities.

Let the applications do what they are designed to do the best. Move the rest of extensions in BPM layer for better visibility, agility and efficiency.

For more information visit www.oracle.com/appadvantage  and download resources on BPM suite at www.oracle.com/bpm.

Tuesday Oct 08, 2013

Process with a Purpose – Sicredi wins Fusion Middleware Excellence Award

Every year we invite our customers to submit their innovative solutions for Fusion Middleware Excellence Awards. The winners are announced at the Oracle OpenWorld. This year we received 30 submission where customers showcased their BPM implementations. The submissions came from across the globe and across industry. After a very detailed and methodological evaluation, Sicredi from Brazil was declared a winner during the award ceremony at the Oracle Open World 2013.

Sicredi is a Cooperative bank in Brazil with more than 2 million members, more than 1,100 branches and R$ 26 billion of assets. Sicredi operates 115 credit cooperatives in 10 states, in Brazil. Sicredi states its vision “To be recognized by the society as a cooperative financial institution that is committed to the social and economic development of our members and the community, with the sustainable growth of our credit union cooperatives all integrated into a solid and effective system.

Sicredi used Oracle BPM suite to automate the full loan origination and approvals process. In their case loan approvals is a voting process where various members vote to approve or reject a loan. The automated processes included reviewing the loan checklist and documents verification, credit analysis, credit Limit checks, suppliers payment and approval process. With their BPM implementation, Sicredi was able to reduce a full day in resource availability, and money delivery process and loan decision time was reduced from week to less than a day. Other benefits included:

  • Real time monitoring of the progress of operations
  • Control the volume of errors per document, Central and Cooperative
  • Monitoring the number of operations at each step and evolution of the stock
  • Monitoring of the release times (SLA's)
  • Monitoring productivity per area and per employee

Sicredi’s Chief Architect, Márcio Alexandre Lermen, accepted the award and also shared his experiences of this implementation during the OpenWorld session “Controlled, Collaborative Approach to Managing Financial Processes with the Oracle BPM Platform”. He shared with the audience the lessons learned and how to go about implementing BPM. Some of the ideas he shared included:

  • BPM implementation is not only about processes analysis but analysis of whole IT architecture
  • Patterns need to be defined and followed by everyone, governance is essential
  • Define 0ne architecture for the whole organization. Not architecture for each system, application or project. Architecture needs to be evolved, not reconstructed every month
  • Business Architecture is the most crucial part to guarantee reuse of components and needs to be integrated or at least aligned with IT Architecture’s view

We congratulate Secridi team on a terrific BPM implementation and wish them continued success in their business and future BPM projects.

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