Tuesday Mar 11, 2014

Oracle Process Accelerators 11.1.1.7.1 now available on OTN

Oracle Process Accelerators 11.1.1.7.1 is now available on OTN. This new release has been focused on improving PAs with most customer demand while building solutions that showcase new BPM functionality, including Adaptive Case Management, and Oracle apps extensibility.

The portfolio of Oracle Process Accelerators now serves additional industries like Insurance. This release also increases the value of BPM out-of-the-box solutions for Financial Services and the Public Sector.

This latest release includes two new PAs:

· Insurance Claims Management: ICM is the first accelerator centered on Adaptive Case Management (ACM). ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules.

· Oracle Process Accelerator for Loan Origination supporting both personal and business loans, and easily extensible to many additional loan types thanks to the underlying extended financial framework.

PA 11.1.1.7.1 also includes out-of-the-box integration scenarios with Oracle E-Business Suite, delivering end-to-end business flows with Employee Onboarding, in addition to the already available PeopleSoft and Siebel integration scenarios delivered with previous releases.

Other PAs have also been improved, most notably eForms Management, now with improved citizen eForm submission, and Financial Reports Approval, enhanced based on customer feedback to enable approval processes of financial reports using Microsoft Excel extensions.

Please stay tuned for an upcoming webinar on this new exciting release.

Monday Sep 30, 2013

Oracle Open World Redux: A Manifesto for Adaptable yet Out-Of-the-Box BPM Business Solutions

I had conversations with 0.3% of the 60,000 Oracle Open World in-person attendees. Clearly in-person communication is not that scalable, yet it remains the best way to have conversations that enlighten all parties involved (I’ll be happy to be proven wrong by the threads started by this blog).

Oracle is not only delivering a complete BPM suite to build solutions, but also Process Accelerators, or BPM solutions for high-value industry and horizontal business processes. We demoed at OOW working examples of PAs such as Loan Origination, Employee Onboarding, eForms management, Insurance Claims Management, Incident Reporting, and many others. Judging from the reaction we received, there’s nothing like seeing a working solution to understand what’s possible.

BPM’s potential is best expressed when “adaptable business solutions” need to be quickly built and evolved to support business processes for which packaged (COTS) apps are not available, not a good fit, or otherwise not convenient. The best BPM opportunities hide behind processes with a lot of manual activities, supported via emails, paper, or Excel: an indication that COTS apps can’t be customized to cover them.

BPM is applicable to many business processes that are no “one-offs”, only useful in a specific context for a specific organization. At any given time there are many enterprises and organizations that are experiencing similar issues and would be willing to start the BPM journey to address them; that is, if only they knew BPM could help them deliver a solution that supports them!

If we identify the right classes of BPM “sweet spot” business processes we can maximize the value of BPM solutions “working out-of-the-box”. “Working” means including all components that are necessary to support the business process: centered on a business model and including user interfaces for the different users to perform tasks, business rules, dashboards. When properly designed, these solutions maintain the intrinsic agility of BPM and can be modified and extended based on the specific customer process requirements. Evolving working high-quality solutions – rather than building something from scratch – has cost, risk, and time advantages; that’s why we call them process accelerators. Yet arguably the biggest advantage of all is their role in helping visualize to-be processes, and understand how BPM can help. Can this make BPM more pervasive in enterprises?

BPM is one of those disciplines with strong believers that “have seen the light”, yet it has not become a “bandwagon” where everybody wants to jump on board and enjoy the ride. Rather, it’s more of a taxi which you’re going to take if you know your destination. With process accelerators we want to show destinations and how to reach other similar destinations, with the intent of replicating or even generating new BPM success.

In order to do that, it’s important to identify classes of “BPM sweet spot” processes, and target them appropriately. I will attempt here a simple classification based on a key element: the “white space” that BPM-supported processes fill:

  • Transactional: these are process extensions on the fringe of processes like quote-to-cash, opportunity-to-order, mostly supported by COTS apps like ERP, CRM, etc., where the end-to-end process is mostly automated, but where portions remain manual. Think about the workflow to cleanse invoices or orders received from trading partners. A substantial number of BPM customers actually use BPM to deliver value with process extensions. While the validation logic changes from enterprise to enterprise, these might be great candidates for Cloud BPM, especially since the Cloud facilitates moving the responsibility for validating transactions where errors are introduced.
  • Cross-department/cross-app “end-to-end” processes: here the white space is in the process integration (system, but more importantly human integration) to bring together in a cohesive whole the sub-processes served by different departments and/or COTS apps, yet that need BPM to make the end-to-end process truly efficient by enabling end-to-end visibility and management.
  • Strategic excellence processes: these are customer-specific processes that embody the unique characteristics and value-add of leading organizations. Only BPM allows adhering to the value generation processes that are most differentiating for an enterprise. This is a case where generic process accelerators may not cover the process, yet provide patterns, services, and inspiration that enables higher levels of excellence and increase speed and agility of these strategic processes.
For some BPM believers process accelerators may take away the sense of adventure of taking a path towards the unknown, of starting with a white sheet of paper and ultimately invent a unique solution. However we also have the responsibility of delivering more value for more organizations, of evolving and expanding the BPM industry, and most of all of helping customers maximize BPM’s value. Understanding how to endow BPM with a more repeatable model is a mission we can’t ignore: one-off successes are personally rewarding, but firefighting is not the best way to expand a sustainable business.

Monday Jul 22, 2013

Transforming Public Sector with Process Excellence

Organizations in the public sector today continually strive to be more efficient, to modernize their operations, and to offer more consistent, personalized services to citizens. Achieving these goals is often difficult in the wake of pervasive budget cuts. Many government agencies have to adjust to an economic climate where revenue is curtailed, forcing them to simplify manual processes and find ways to do more with less. Two common ways to deal with budget cuts are to eliminate services and reduce head count. While these tactics can free up funds, they can also cripple an organization if lost employee knowledge isn’t preserved in some form. Forward- looking organizations in this sector have embarked on modernization projects designed to capture knowledge in information systems and to reduce manual effort by automating business processes. 

Organizations in the public sector turn to BPM for improving efficiency, compliance and visibility. Oracle Process Accelerators are-built end-to-end implementations for common and critical business processes such as Incident Reporting and the newly released Electronic Forms Management, which provide an opportunity for these organizations to get a taste for BPM and address common issues pertaining to these business processes. 

The following resource kit has case studies, white papers, and other valuable BPM resources for Public Sector that will help you:

  • Deliver new and more efficient services to citizens
  • Leverage end-to-end implementations of incident reporting and electronic forms management business processes out-of-the-box
  • Minimize risk of failure with domain expertise in government processes and compliance
  • Speed up process adoption with best practices in BPM
  • Easily extend and tailor Oracle Process Accelerators for BPM

BPM in Public Sector

Friday Jul 12, 2013

Automating Business Processes in Financial Services - Financial Reports Approval

One of the challenges faced by organizations is the standardization of processes around the creation and generation of financial reports. The variability of these processes is high since formats, peridocity, purpose, content, and organizational workflows change among organizations. Having a pre-built business process that can be extended and customized provides a significant advantage to kick-start the standardization and adoption of the business process. This can eliminate use of email and paper based flows, reduces errors, improves visibility and accountability, and speeds-up the timely execution of the process.

Oracle Process Accelerator for Financial Reports Approval is an end-to-end implementation of this business process. It is ready to use and extensible and built on top of Oracle BPM Suite, and available for free today. The figure below shows a high-level overview of the business flow.

Financial Reports Approval 

This accelerator is designed so that it can be adapted as easily and quickly as possible to various financial reporting processes within different organizations. Financial Reports Approval controls the process as needed, from step-by-step guidance to straight-through processing when no business exceptions and amendments are necessary.  You can get started here: Financial Reports Approval Process Accelerator.

To learn more about our solutions with BPM for common and critical business problems in Financial Services such as Business Account Opening and Loan Origination, download the BPM Financial Services Resource Kit. 

Saturday Jun 29, 2013

Oracle Process Accelerators Release 11.1.1.7.0 Now Available

The new Oracle Process Accelerators (PA) Release (11.1.1.7.0) delivers key functionality in many dimensions: new PAs across industries, new functionality in preexisting PAs, and an improved installation process.

All PAs in Release 11.1.1.7.0 run on the latest Oracle BPM Suite and SOA Suite, 11.1.1.7. New PAs include:

  • Financial Reports Approval (FRA): end-to-end solution for efficient and controlled Financial Report review and approval process, enabling financial analysts and decision makers to collaborate around Excel.
  • Electronic Forms Management (EFM): supports the process to design and expose eForms with the ability to quickly design eForms and associate approval processes to them, and to then enable users to select, fill, and submit eForms for approval
  • Mobile Data Offloading (MDO): enables telecommunications providers to reduce congestion on cellular networks and lower cost of operations by using Oracle Event Processing (OEP) and BAM to switch devices from cellular networks to Wi-Fi.

By adopting the latest PA release , customers will also be able to better identify and kick-start smart extension of their processes where business steps are supported by Apps: PA 11.1.1.7.0 includes out-of-the-box business process extension scenarios with Oracle Apps such as Siebel (FSLO) and PeopleSoft (EOB).

Monday Apr 15, 2013

Accelerate BPM in your Industry with Oracle’s New Launch

The convergence of vertical domain expertise with the most comprehensive BPM Suite to date - this is the resounding message of Oracle’s latest BPM launch. Oracle Process Accelerators, which are pre-built end-to-end businesses processes with industry best practices, can help you hit the ground running to transform your business. Watch this screencast that articulates the value of Oracle Process Accelerators.

To find out more about the latest Oracle BPM launch, join us in the upcoming webcast: New Directions with Business Driven BPM

Tuesday Apr 09, 2013

A Chance at a New Life for Financial Institutions

The rapid pace of globalization, mobile & data revolution, and a flattening market brings a chance at unprecedented innovation and expansion for financial institutions. Business processes that are often at the heart of organizations are the basis for differentiation between financial institutions and are core to capitalizing on this innovation. However, often these business processes are rigid and built on outdated systems, making it impossible for organizations to keep up with a competitive edge.

Business Process Management (BPM) holds the promise of agility, business visibility and greater efficiency encouraging financial institutions to move towards rewiring core and critical business processes. However the fear of change and risk associated with gutting mission critical business processes can hold back organizations from adopting BPM.

Oracle has the advantage of experience in delivering best-in-class products for financial industry solutions that address complex business processes: 20 of the top 20 world banks and insurance companies run Oracle.

Oracle has leveraged this experience in building out BPM solutions to kick-start your strategy. The BPM Resource Kit for  Financial Services includes the top concerns financial institutions can address with BPM. It gets you started with Oracle Process Accelerators: pre-built, end-to-end implementations of business processes specific to Financial Services such as Loan Origination and Business Account Opening. This lowers your risk in getting started with BPM and can put you back on the competitive edge riding the train of innovation.


On a related note, Oracle recently unveiled enhancements to the Oracle BPM Suite including an expanded portfolio of Oracle Process Accelerators for Financial Services: Webinar: Oracle BPM Suite Enhancements.

Thursday Feb 14, 2013

Oracle Process Accelerators Release 11.1.1.6.3 Now Available

The new Process Accelerators Release (11.1.1.6.3) includes Previews for Employee Onboarding (EOB) and of Business Account Opening (BAO), as well as customer-driven updates to all existing PAs.

PA previews showcase functionality that Oracle BPM customers and prospects can explore, thus matching their requirements to upcoming PAs. Two previews are available in this release:

  • The new Business Account Opening (BAO) preview enables financial services providers to streamline the deposit account opening process for small and medium size businesses. It provides sample customer facing web pages with a guided user interface for entering and submitting a new product application, including services selection, document submission, and funding details. BAO moves the application through the documentation review, identity verification, background checking, account opening, funding, and activation stages. A BAM operational dashboard is also available as part of this preview.
  • The new Employee Onboarding (EOB) preview enables the provisioning process required to make new hires productive when they arrive at their first day of work. The process scope of the EOB preview includes a new hire acceptance of an offer; a hiring manager provisioning using templates of services mapped to job. Services such as office assignment and IT system provisioning, are then provisioned by the Internal Service Request (ISR) PA. The hiring manager can track the status of that request including escalations to meet the hiring date requirements.

All existing PA have been enhanced for this release. Major improvements include:

  • Travel Request Management has new cost elements, Departure and Destination locations, driven by maintainable tables, providing more accurate travel analysis and auditing. These improvements have been driven by customer requirements, including those driven by the extended deployment footprint within Oracle.
  • More out-of-the-box configuration has been added to Document Routing and Approval, to match approval patterns in use at different organizations.
  • Public Sector Incident Reporting has been enhanced with mobile application skins for iPhone, Android, and Blackberry, Web Center integration for enhanced collaboration between case workers, Geospatial Search and proximity calculation capability for more effective map based incident pattern analysis, and NIEM reporting.
  • Enhancements to the Financial Services Loan Origination (FSLO) PA include selection of preferred notification policies by loan applicants, a dynamically generated checklist to simplify the document collection process by a loan officer, and optional electronic acceptance of loan agreements.

Wednesday Feb 06, 2013

Next Generation Application Development: BPM for Apps

Pre-built applications sound like the nirvana to removing the overhead of building from scratch. However as time progresses, customization of the applications and leveraging information beyond application silos is a huge overhead in itself. It requires skilled work, and lands up with brittle point-to-point integrations that are not supportive of human interactions. As organizations grow organically or through acquisitions, the IT infrastructure will have to factor in more pre-built and homegrown applications to the equation, making it that much harder to gain insight into information that spans application boundaries.

BPM for Applications is the answer to this problem. BPM can be used to create and automate processes across applications, modify these processes with ease and structure collaborative processes and tasks. In addition BPM can be used to orchestrate across multi-channel customer interactions and give insight into key performance metrics. The applications can continue to be upgraded and maintained independent of the BPM layer.

In addition, Oracle has a unique offering, Process Accelerators that can give you an edge to leveraging BPM for Apps. Oracle Process Accelerators are pre-built business processes that are product-level tested and ready for deployment straight out-of-the-box. And the best thing is they are free and ready for prime-time right now. It is easy to pick a pre-built Process Accelerator such as Internal Service Request or Employee On-boarding and have it read information across different application boundaries and feeding information into different silos. As the Process Accelerators get more specific per industry such as Loan Origination in Financial Services, it's easy to imagine the loan origination business process simply being customized to leverage specific applications to kick-start BPM for Apps. This allows the development of the next generation of dynamic applications that have the following advantages:

  • Designed for end-user customization 
  • Upgrade safe 
  • Deployed on-premise or in cloud 
  • Embedded Business Intelligence, collaboration and managed content 
  • Collaborative, intuitive multi-channel interface 
  • Adaptive platform to protect against technology shifts 
  • Standards-based, hot-pluggable architecture
Here is a webcast on this topic Extend Your Applications with Oracle BPM

Thursday Jan 31, 2013

Secret to BPM Success: Talent Imitates, Genius Steals

BPM is the promise of business transformation by maximizing the potential of turnkey business processes in any organization. But majority of organizations never realize this dream and land up restricting BPM to project silos at the departmental level. This is because succeeding at BPM involves a lot more than picking the right software vendor. One of the key factors to success with BPM involves leveraging several years of experience ironing out business processes for maximum performance and establishing and enforcing best practices. These best practices evolve as BPM matures in an organization and can be very unique to the industry vertical that the organization lies in. Like most things in life, repetitive practice is what achieves perfection. Business processes get re-written and changed as years go by, people in the organization mature and acclimatize to the value that BPM can bring, center of excellence bodies get created and businesses begin to realize the value that they signed up for, when they initially decided to buy BPM.

One of the best ways to shorten the time-to-value on a BPM purchase is by leveraging the strength that experience can bring in perfecting business processes. This is the goal of Oracle Process Accelerators. Process Accelerators are fully implemented business processes that can be deployed right out-of-the-box to allow users to hit the ground running with their BPM implementation. The business processes are built-out to leverage several years of best practices that have developed from our experience deploying BPM in different verticals. What is most appealing about Process Accelerators is that they are free and available for prime time use immediately. 

In the next series of blog posts, I intend going into details on vertical and horizontal specific business processes and the story behind each process accelerator in our stack. Meanwhile, to find out more, you can visit us at Oracle Process Accelerators. And if you are itching to get hands-on, contact us at: oracle_process_accelerators@beehiveonline.oracle.com

Wednesday Dec 05, 2012

On a BPM Mission with Process Accelerators. Part 1: BPM as an ATV

Part 1: BPM as an ATV

It’s always exciting to talk to customers that are in the middle of a BPM transformational journey. Their thirst for new processes to improve with BPM makes them explorers in a landscape of opportunities. They have discovered that with BPM the can “go places” they couldn’t reach before.

In a way, learning how to generate value with BPM is like adopting a new mean of transportation. Apps are like regular cars: very efficient, but to be used on paved roads: the road/process has been traced, and there are fixed paths to follow to get from “opportunity to quote” or from “quote to cash”. Getting off the road is risky, and laying down new asphalt is slow and expensive. Custom development is like running: you can go virtually anywhere, following any path you like, yet it’s slow, and a lot of sweat.

BPM allows you to go “off the beaten path” laid out by packaged apps, yet make fast progress compared to custom development. BPM is therefore more like an All-Terrain Vehicle (ATV): less efficient than a car, but much faster than running, with a powerful enough engine that can get you places. The similarities between BPM and ATVs don’t stop here: you must learn to ride it even if you already know how to drive a car; you can reach places but figuring out the path to your destination is harder. Ultimately, with BPM as with an ATV, you reach places that you thought you could never reach, and you discover new destinations that provide great benefit to you … and that you didn’t even know existed! That’s where the sense of accomplishment that we heard from our BPM customers comes from, as well as the desire to share their experience, or even, as in the case of a County, the willingness to contribute their BPM solutions to help other agencies that face the same challenges.

The question we wanted to answer is how can we teach organizations to drive ATV/BPM, thus leading them to deeper success with BPM, while increasing their awareness of the potential for reaching new targets, and finally equip them with the right tools. Like with ATVs, getting from point A to point B is more of a work of art than cruising on the highway by car. There is a lot we can do: after all many sought after destinations are common: someone else has been on the same path before. If only you could learn from their experience …

Monday Oct 22, 2012

The Best BPM Journey: More Exciting Destinations with Process Accelerators

Oracle Open World (OOW) earlier this month has been a great occasion to discuss with our BPM customers. It was interesting to hear definite patterns emerging from those conversations: “BPM is a journey”, “experiences to share”, “our organization now understands what BPM is”, and my favorite (with some caveats): “BPM is like wine tasting, once you start, you want to try more”. These customers have started their journey, climbed up the learning curve, and reached a vantage point that allows them to see their next BPM destination. They see the next few processes they are going to tackle and improve with BPM.

These processes/destinations target both horizontal processes where BPM replaces or coordinates manual activities, and critical industry processes that the company needs to improve to compete and deliver increasing value. Each new destination generates value, allowing the organization to reduce the cost of manual processes that were not supported by apps/custom development, and increase efficiency of end-to-end processes partially covered by apps/custom dev.

The question we wanted to answer is how to help organizations experience deeper success with BPM, by increasing their awareness of the potential for reaching new targets, and equipping them with the right tools. We decided that we needed to identify destinations, and plot routes to show the fastest path to those destinations. In the end we want to enable customers to reach “Process Excellence”: continuously set new targets and consistently and efficiently reach them.

The result is Oracle Process Accelerators (PA), solutions built using the rich functionality in Oracle BPM Suite. PAs offers a rapidly expanding list of exciting destinations. Our launch of the latest installment of Process Accelerators at Oracle Open World includes new Industry-focused solutions such as Public Sector Incident Reporting and Financial Services Loan Origination, and improved other horizontal PAs, including Travel Request Management, Document Routing and Approval, and Internal Service Requests. Just before OOW we had extended the Oracle deployment of Travel Request Management, riding the enthusiastic response from early adopters among travelers (employees), management and support (approvers). “Getting there first” means being among the first to extract value from the PA approach, while acquiring deeper insights into the customers’ perspective. This is especially noteworthy when it comes to PAs, a set of solutions designed to be quickly deployed and iteratively improved by customers.

The OOW launch has generated immediate feedback from customers, non-customers, analysts, and partners. They all confirmed that both Business and IT at organizations benefit from PAs when it comes to exploring the potential for BPM to improve their business processes. PAs help customers visualize what can be done with BPM, and PAs are made to be extended: you can see your destination, change the path to fit your needs, and deploy.

We're discovering new destinations/processes that the market wants us to support, generic enough across industries and within industries. We'll keep on building sets of requirements, deliver functional design, construct solutions using Oracle BPM, and test them not only functionally but for performance, scalability, clustering, making them robust, product-quality. Delivering BPM solutions with product-grade quality is the equivalent of following a tried-and-tested path on a map.

Do you know of existing destinations in your industry? If yes, we can draw a path to innovative processes together.

Tuesday May 01, 2012

Oracle BPM Process Accelerators are available!

Oracle Process Accelerators are now available. The first two accelerators, Travel Request Management and Document Routing and Approval, address horizontal processes common to many organizations.

Oracle Process Accelerators (PAs) deliver business process solutions built using Oracle BPM Suite, leveraging other Oracle solutions and applications as needed by the business process being supported. Accelerators undergo rigorous product-level testing, and can be deployed as-is, yet are conceived and architected to be extended to meet unique customer business and environment requirements. 

Oracle Process Accelerators target both critical industry processes and common horizontal processes:

  • Industry  Process Accelerators, focused on end-to-end processes critical within each industry, keep true the promise of BPM: by aggregating both Oracle's deep industry expertise and BPM best practices and patterns, PAs provide a “running start” to organizations that can then add their own business  "secret sauce" and flexibly evolve the solution for sustained competitive advantage.
  • Horizontal Process Accelerators target internal business processes common to many organizations, usually not critical enough to justify the investment of scarce IT resources, yet that constitute a resource drain on organizations that continue to perform them in an inefficient fashion. 

Oracle Process Accelerators adopters can reach process excellence faster. With Oracle PAs, BPM customers can quickly become "leading edge without the bleeding edge". 

Current Oracle BPM customers and other interested parties can request access to PA content (including installation packages and full documentation) by contacting: oracle_process_accelerators@beehiveonline.oracle.com

Information Resources:

- OTN

- Oracle.com

Saturday Jan 07, 2012

OVUM opines Oracle BPM Process Accelerators as ripe!

A recent report from OVUM affirms the significance of Oracle's BPM Process Accelerators which were announced at OOW last October.

Given that process templates or accelerators have been around in the BPM industry for a while, the OVUM report identifies two scenarios addressed by process accelerators:

  • Complex, IT led, process integration  -  The business value of such accelerators is reduction of implementation effort and complexity i.e. cost of professional services and thus faster time-to-value. 
  • Lightweight, business led, process integration - The business value of such accelerators is the empowerment of business users to automate common workflows that are largely human-centric and document-centric with minimial IT dependence.

The OVUM report points out, and correctly so, that Oracle's BPM Process Accelerators address the latter scenario. However the report leaves the reader wondering whether Oracle offers any solution for the former scenario.To set things in perspective, Oracle AIA delivers process accelerators and pre-built integration packs for complex application and data integration needs outlined in the first scenario. As is what you would expect, the process reference models delivered through AIA are built-on on Oracle BPM suite.

In addition to Oracle BPM Process Accelerators and AIA, Oracle partners too have developed and deliver process accelerators on top of Oracle BPM suite to jump-start process improvement initiatives with Oracle BPM. The highlight of the report is an independent validation of the industry momentum Oracle BPM is generating.

Tuesday Nov 08, 2011

Jumpstarting BPM with Process Accelerators

Business Process Management has gained broad acceptance as a key enabler for achieving operational efficiency and process compliance for businesses in various industries. Faced with shrinking cycle times and increased process complexity across their value-chains, businesses seek to unlock the value of their process transformation efforts at a faster pace while mitigating the risks of embracing this process change. Oracle Process Accelerators address this need by delivering processes built on industry best-practices and helping businesses reap the following benefits:

  • Lower start-up time and cost of BPM with ready-to-use pre-built yet easily customizable processes that minimize Business-IT round-tripping
  • Parity with industry benchmarks in terms of process performance and efficiency with pre-built processes based on experience of Oracle customers and partners
  • Lower operational risk in terms of process adherence to industry standards with pre-built processes with embedded best-practices

Oracle Process Accelerators offers process automation for the following vertical and horizontal processes:

Vertical: Public Sector Incident Reporting of unusual events or policy deviations with full audit capability

Horizontal: Travel Request Management for automated and multi-level rule based workflow and Document Approval for managing standard or one-of-a-kind documents

Oracle Process Accelerators in conjunction with Oracle BPM Suite 11g delivers a systematic, best-practices based, approach to business-driven process discovery, modeling, optimization and change management.

 Posted for Sanjeev Sharma (sanjeev.ss.sharma@oracle.com)

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