Part III - Managing the Unstructured, the Flexible and the Adaptive

In business, they say only predictable thing is unpredictability and the only thing certain is uncertainty. In the earlier parts of this series I wrote about “Adaptive” and “Case” part of Adaptive Case Management. In this part, I will discuss the “Management” part.

In situations where we need flexible handling of work, Adaptive Case Management capabilities in Oracle BPM Suite lets case workers or knowledge workers do that.

So what are some of these management capabilities? These include processing of case, monitoring the case progression and adding the work or stakeholders when needed, without any design changes. Let’s look into some of the management features on case overview screen.

  1. Monitoring milestones – To determine which guided process activities are in progress or are completed
  2. Case Stakeholders – View all the case stakeholders, their role and ability to add stakeholders at runtime as and when required
  3. Activity Streams – History of all the milestones and activities that have been completed or updated etc.
  4. Case Artifacts – View all the data, documents or collaborative discussions related to the case. You can integrate with any document management system and route documents along with the case.
  5. Activity Ratings -. Unlike structured and repeatable processes, in adaptive case management the relative importance and priority of activities can vary from case to case. For this purpose Oracle BPM Suite lets you rate activities at runtime.

Adaptive Case Management is a built-in feature in the new release of Oracle BPM Suite 11g (Check out the webcast to learn more about the new release. ) If you need to undertake flexible work, you do not need a separate product, the BPM suite can do it for you. Moreover, ACM and BPM work together, any process fragment can be included as a part of the case and processes. One of the things that make Oracle BPM Suite a complete suite.

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