Wednesday Jul 30, 2014

Oracle BPM 12.1.3 Process Documentation Sample available on

Two weeks ago I blogged about the new features and improvements to process documentation in Oracle BPM 12.1.3. A sample is now available on for download. This sample includes:

  • A lab document explaining how to use the import feature in Oracle BPM Composer and Studio to convert Visio, XPDL, BPMN 2.0, Oracle Workflow, and Tutor documents into BPM processes. A sample Visio file is included in the download so you can see how the feature works.
  • The same lab document leads you through adding process documentation via the business properties.
  • You are also guided through using the narrative view to edit your sample process.
  • Then the lab prompts you to create process reports to bring all of your process documentation together in one HTML or PDF document.
The sample also includes a lab solution so you can import the project with all of the process documentation already added.

Wednesday Jul 23, 2014

Oracle BPM & Adaptive Case Management

Oracle's Prasen Palvankar speaks on Adaptive Case Management

Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience

Avio Discusses Oracle's Business Driven Process Management

Dan Atwood of Avio discusses how Oracle BPM Suite empowers businesses users to design and improve processes and achieve higher visibility and efficiency.

Friday Jul 18, 2014

Process Documentation in Oracle BPM 12.1.3

How to use features in Oracle BPM 12.1.3 to create and share documentation for projects, processes, and activities.

  • Narrative View
  • Business Properties
  • Process Reports
    • Detailed Business Process
    • Business Requirements
    • Issues and Comments
    • Data Objects
    • Process vs Data
    • Human Tasks vs Process
    • Service vs Process
    • User Tasks
    • Process Image
    • RACI
[Read More]

Wednesday Jul 16, 2014

Capture Higher Level Business Models with BPM Process Composer in 12.1.3

When customers extend their project objectives from beyond traditional departmental boundaries to the enterprise as a whole, the BPM strategy is not driven by only a few processes but by hundreds of processes, some mission-critical to the overall value stream, others in a supporting role. There is a need to capture a macro, or big picture view and provide a way to categorize, analyze, and document these vast collection of processes, and understand their mutual dependencies, strategic importance and business alignment. In Oracle BPM 12c, we are excited to introduce light-weight Business Architecture capabilities within Process Composer that help to capture this macro view in a standard way and provides a formal link between business goals and actual BPM Projects that an organization undertakes. It allows you to create a blueprint of your enterprise that provides all stakeholders an understanding of how the enterprise goals and objectives are in alignment with the projects themselves.

One of the prime use cases for the broader level of modeling is Process Decomposition which is support to break down ("decompose") process complexity into manageable parts and is depicted by a hierarchy. The Enterprise Process Map is the entry point for process decomposition. This level defines the top level business functions or process areas of the enterprise. Each top level business further drills down into a hierarchy of Value Chains, and ultimately link to operational business process flows in BPMN. Another way Business Architects can represent the relationship between these Business Architecture artifacts is via a Strategy Model which is used for creating, editing, and linking the assets. It provides a mind map like editing view. Business analyst captures business intent and strategic alignment of processes via a Strategy Model.

The actionable angle in Business Architecture has been captured through rollup KPIs, which help measure the organization’s success metrics. KPIs can roll up from the BPM execution platform i.e. from business processes all the way up to Value Chains. The fact whether the KPIs are being met or not is exposed in a Process Criticality KPI report which will show how different process areas are performing and aids with identifying process candidates that can produce the maximum ROI through process optimization.

You can always refer to the sample posted here to get more details on the Business Architecture capabilities in 12.1.3. Have fun!

Monday Jul 14, 2014

New release of Solution Accelerators now available on OTN

The new release of Solution (aka: Process) Accelerators is now available on OTN.  This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.

Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.

The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.

Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.

Other accelerators have also been improved, including:

• Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire

• eForms Management, now with the option to remotely deploy a Citizen eForm for submission

• Internal Service Requests, now with examples of department-specific approval tasks

• Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite.


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