Wednesday Oct 09, 2013

BPM is Hotter than Ever! Open World 2013 Recap

This year Oracle OpenWorld was bigger than ever. Oracle BPM team designed more than 20 best practices and customer sessions, set-up six demo booths and had many hands on labs available to the attendees. For those who were unable to come to Oracle OpenWorld (or missed some sessions), I want to share some ideas, messages, and takeaways from several BPM sessions that ran at this event. Processes are the key differentiators for most of the organizations. Processes provide a competitive edge, efficiencies and desired customer experience to make an organization successful.

To make our customers successful and help them deliver the right customer experience to their end-customers, Oracle is making a significant investment in enhancing the Oracle BPM Suite and adding pre-built solutions called Process Accelerators. Some of these significant enhancements were discussed by Oracle’s Executive Vice President Thomas Kurian in General Session : “"Accelerate Business Innovation with Oracle Fusion Middleware".

Thomas was joined by Gangadhar Konduri , VP Product Management who showcased some of the cool features like web based Process Composer and Mobile workspaces. We have the entire session recorded for you, you can replay it on-demand.

Another subject of significant interest at OpenWorld was Adaptive Case Management. Oracle Open World Session: Managing Knowledge Worker Processes discussed the key aspects of ACM, its capabilities and how it allows users to manage unstructured Processes.

Oracle Process Accelerators provide quick time-to-solution with production grade, best-practices process solution that is ready to deploy. Details of that session can be read in the blog Oracle Open World Redux: A Manifesto for Adaptable yet Out-Of-the-Box BPM Business Solutions

Then there were many sessions discussing methodology and best practices to create process based solutions. Some of these sessions are recapped in articles below:

This OpenWorld we saw many Oracle BPM customers taking the stage and discussing how they achieved business excellence with BPM. Links below will give you a quick overview of these sessions and stories that they shared.

It is always exciting to hear from customers and learn directly from the BPM practitioners. These sessions provided all an opportunity to interact with experts who have traveled the road and have been successful in delivering phenomenal business results by using Oracle BPM to manage, control and optimize their business processes.

Even if you missed this year’s OpenWorld, you can discover all the current trends and solutions by attending an Oracle Day 2013, and OTN Developer Day – Oracle Business Process Management Suite, and other simplifying integration events at the following site (link)

Tuesday Oct 08, 2013

Process with a Purpose – Sicredi wins Fusion Middleware Excellence Award

Every year we invite our customers to submit their innovative solutions for Fusion Middleware Excellence Awards. The winners are announced at the Oracle OpenWorld. This year we received 30 submission where customers showcased their BPM implementations. The submissions came from across the globe and across industry. After a very detailed and methodological evaluation, Sicredi from Brazil was declared a winner during the award ceremony at the Oracle Open World 2013.

Sicredi is a Cooperative bank in Brazil with more than 2 million members, more than 1,100 branches and R$ 26 billion of assets. Sicredi operates 115 credit cooperatives in 10 states, in Brazil. Sicredi states its vision “To be recognized by the society as a cooperative financial institution that is committed to the social and economic development of our members and the community, with the sustainable growth of our credit union cooperatives all integrated into a solid and effective system.

Sicredi used Oracle BPM suite to automate the full loan origination and approvals process. In their case loan approvals is a voting process where various members vote to approve or reject a loan. The automated processes included reviewing the loan checklist and documents verification, credit analysis, credit Limit checks, suppliers payment and approval process. With their BPM implementation, Sicredi was able to reduce a full day in resource availability, and money delivery process and loan decision time was reduced from week to less than a day. Other benefits included:

  • Real time monitoring of the progress of operations
  • Control the volume of errors per document, Central and Cooperative
  • Monitoring the number of operations at each step and evolution of the stock
  • Monitoring of the release times (SLA's)
  • Monitoring productivity per area and per employee

Sicredi’s Chief Architect, Márcio Alexandre Lermen, accepted the award and also shared his experiences of this implementation during the OpenWorld session “Controlled, Collaborative Approach to Managing Financial Processes with the Oracle BPM Platform”. He shared with the audience the lessons learned and how to go about implementing BPM. Some of the ideas he shared included:

  • BPM implementation is not only about processes analysis but analysis of whole IT architecture
  • Patterns need to be defined and followed by everyone, governance is essential
  • Define 0ne architecture for the whole organization. Not architecture for each system, application or project. Architecture needs to be evolved, not reconstructed every month
  • Business Architecture is the most crucial part to guarantee reuse of components and needs to be integrated or at least aligned with IT Architecture’s view

We congratulate Secridi team on a terrific BPM implementation and wish them continued success in their business and future BPM projects.

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