Friday Sep 27, 2013

Oracle OpenWorld Session: 5 Easy Ways to Modernize Applications with BPM

With time, gap between the enterprise application and the business need widens.  How can we make sure that enterprises are able to leverage their existing enterprise investments while offering new and unique capabilities that the Business requires?

This session discussed 5 ways BPM can help bridge the gap between what your business demands and what applications can provide.

In this session, Fred Stern from Flextronics discussed how BPM helped them stay current and competitive in their business by applying value driven approach to automate, streamline and standardize global business processes.

Some of the challenges discussed included standardizing processes, limited visibility, slow responsiveness, multiple ERP’s, high costs, audit and compliance.

With Oracle BPM Flextronics was able to create a global standardized view of the different business processes integrating over 15 different ERP systems. This allowed them to reduce the average time to process transactions by 4X times reduce the cost to process invoices by 10 times and importantly ensure zero audit findings since the process was implemented in BPM all while managing continuous process improvements.

To make BPM initiative successful Mr. Stern suggested getting executive buy-in early and keeping focused on the end state of your BPM initiative. Collaboration and communication are essential. Make sure you include end users in the process.

Oracle BPM helps you to modernize and extend your existing applications in following 5 ways:

  1. Enhance visibility into the end-to-end process across applications
  2. Improve the business responsiveness – like faster time to market and quicker response to customer issues
  3. Eliminates the need to do brittle customizations in an application, you can do those in the BPM layer and keep your organization agile.
  4. Create and deliver effective customer experience that may also include including the Mobile and Social engagement as a part of your process.
  5. Last but not least, improve end user experience by providing unified dashboards, tasklist and UI

To learn more visit Oracle BPM Resources and Oracle AppAdvantage webpages.

Oracle Open World Session: Managing Knowledge Worker Processes

Case Management as an approach to managing unstructured processes has been gaining of lot of interest. Drivers for this increased interest stems from the desire to improve knowledge worker productivity  by providing a 360-degree view of a case while providing automation where possible without constraining the knowledge workers by using predefined process flows. This type of work has typically been left out of BPMN-based implementations and therefore has not been able to leverage the benefits such as audit trails, management and monitoring and governance and control.

With the addition of support for Adaptive Case Management to their Oracle BPM Suite, Oracle has added full support for building comprehensive case-based applications for managing unstructured processes.


I, along with Danilo Schmiedel from Opitz Consutling in Germany, presented a session  on Managing Knowledge Worker Processes at the Oracle Open World 2013  on Thursday, Spetember 26. I gave a brief overview of case management and compared it with traditional structured processes to explain when traditional process modeling may not suffice. I also presented Oracle's ACM features and how this new addition to the Oracle BPM Suite addresses unstructured processes.

Danilo Schmiedel, presented a customer case study where they used Oracle's BPM Suite with ACM to implement an Insurance Claims Management application that provides a fair degree of flexibility to the claims processors without losing control of the overall process.  Danilo explained the methodology and approach they used in analyzing and designing an adaptive case management application. He also showed how they were able to reuse the existing user interface of the legacy system and integrate it with the new ACM application thereby avoiding the need to retrain the end-users on using a completely new user interface.

About

Thoughts, news, tips on Oracle BPM and BPA Suite

Search

Archives
« September 2013 »
SunMonTueWedThuFriSat
1
2
4
5
6
7
8
10
11
12
13
14
15
16
18
19
21
22
25
28
29
     
       
Today
BPM Technical Resources