Thursday Sep 18, 2014

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Oracle WebCenter & Oracle BPM Customer Appreciation Reception
You’re invited to the Oracle WebCenter & Oracle BPM Customer Appreciation Reception!

Oracle WebCenter & Oracle Business Process Management (BPM) partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream & VASSIT invite you to a private cocktail reception at one of San Francisco's stunning National Historic Landmarks. Please join us and other Oracle WebCenter & Oracle BPM customers for heavy hors d'oeuvres and cocktails at this exclusive reception. You do not need to be an Oracle OpenWorld attendee to join us at the reception. If you will be in the San Francisco area, please RSVP to attend!

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Monday, September 29, 2014
6:30 p.m. – 8:30 p.m.

Old Mint, Mint Plaza
San Francisco, CA 94103
+1.415.537.1105

Register Now Red-arrow



Please RSVP by September 22, 2014. You will receive an e-mail notification confirming your attendance for the event.

Don’t miss the opportunity to talk with fellow customers and executives from Oracle WebCenter & Oracle BPM Product Management, Product Marketing, and Oracle’s premier Oracle WebCenter & Oracle BPM partners. We look forward to seeing you at this event!

Partners

If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

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Wednesday Sep 03, 2014

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes Description: In June 2014, Oracle launched Oracle Business Process Management Suite 12c (Oracle BPM Suite 12c), the industry’s most social, unified, and complete business process management solution that helps organizations plan and manage their entire business architecture. Thanks to tighter integration between Oracle BPM Suite 12c and Oracle WebCenter, a new adaptive case management feature delivers better, more-flexible case management for these traditionally thorny business processes.
[Read More]

Monday Jul 14, 2014

New release of Solution Accelerators now available on OTN

The new release of Solution (aka: Process) Accelerators is now available on OTN.  This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.

Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.

The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.

Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.

Other accelerators have also been improved, including:

• Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire

• eForms Management, now with the option to remotely deploy a Citizen eForm for submission

• Internal Service Requests, now with examples of department-specific approval tasks

• Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite.

Friday Mar 28, 2014

The Top 5 Business Challenges in Financial Services. Oracle Process Accelerators as a Solution

Here at Oracle, we continue to release Process Accelerators for additional solutions.  These Accelerators help achieve process excellence faster with end-to-end implementations of common business processes.  They are Ready-to-use and extensible, and include industry specific best practices. 

One common industry where Process Accelerators are used to speed the delivery of business process management solutions is Financial Services.  We've recently produced a whitepaper that identifies the top five business challenges in the financial services industry and outlines how adopting Oracle Process Accelerators can give a competitive edge.

We hope you find it useful and informative!  

http://www.oracle.com/us/technologies/bpm/process-accelerators-in-finance-1905502.pdf 

Tuesday Mar 11, 2014

Oracle Process Accelerators 11.1.1.7.1 now available on OTN

Oracle Process Accelerators 11.1.1.7.1 is now available on OTN. This new release has been focused on improving PAs with most customer demand while building solutions that showcase new BPM functionality, including Adaptive Case Management, and Oracle apps extensibility.

The portfolio of Oracle Process Accelerators now serves additional industries like Insurance. This release also increases the value of BPM out-of-the-box solutions for Financial Services and the Public Sector.

This latest release includes two new PAs:

· Insurance Claims Management: ICM is the first accelerator centered on Adaptive Case Management (ACM). ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules.

· Oracle Process Accelerator for Loan Origination supporting both personal and business loans, and easily extensible to many additional loan types thanks to the underlying extended financial framework.

PA 11.1.1.7.1 also includes out-of-the-box integration scenarios with Oracle E-Business Suite, delivering end-to-end business flows with Employee Onboarding, in addition to the already available PeopleSoft and Siebel integration scenarios delivered with previous releases.

Other PAs have also been improved, most notably eForms Management, now with improved citizen eForm submission, and Financial Reports Approval, enhanced based on customer feedback to enable approval processes of financial reports using Microsoft Excel extensions.

Please stay tuned for an upcoming webinar on this new exciting release.

Monday Sep 09, 2013

Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects 2013 Oracle Excellence Award Ceremony for Fusion Middleware Innovation

If you are planning to attend Oracle OpenWorld in San Francisco or plan to be in the area, we hope you will join us at our Award Ceremony for Fusion Middleware Innovation. These awards honor customers for their most innovative and cutting-edge solutions using Oracle Fusion Middleware. This was a highly competitive year with record numbers of nominations. This is their opportunity to be recognized for this great achievement and be honored by their industry peers. You are invited to attend and join in the celebration.

Oracle Fusion Middleware:
Meet This Year's Most Impressive Customer Projects
2013 Oracle Excellence Award Ceremony
for Fusion Middleware Innovation.

Session ID: CON8082
Monday September 23, 2013 @ 4:45 pm (PST)
Yerba Buena Center for the Arts
Lam Research Theater (next to Moscone North)
700 Howard St., San Francisco, CA, 94103


Oracle OpenWorld Badges are required to attend this event. You can register for this event through the Schedule Builder on the Oracle OpenWorld website or if you are not attending but will be in the area and would like to join the celebration – please RSVP HERE and we will provide a complementary Discovery Pass code that you can use to register, pick up your badge and attend the Award Ceremony session.

We hope to see you there.

Wednesday Aug 21, 2013

Focus On Business Process Management for Oracle Open World Now Available

To help our valued BPM customers and partners make the most of their time at Oracle Open World 2013, we are pleased to present this Focus On BPM document.  This document provides an excellent roadmap to must-attend sessions, demos, partner exhibits, and networking events during Oracle OpenWorld.

In many of these sessions, you can hear directly from Oracle BPM users and learn from their experience. With more than 20 sessions and demo facilities, we are confident that you will find the lineup compelling,stimulating and helpful.

We strongly recommend attending the following sessions:

See you in San Francisco!

Not attending the show?  Some of the general and key sessions will be available online - so please stay tuned for those announcements. Also, we will be posting summary of various BPM sessions on this blog so do check back.

Wednesday Jul 24, 2013

Empower Knowledge Workers to Manage Unstructured Processes

More and more business users are taking the driver’s seat in business process management (BPM) initiatives. To ensure flexibility, productivity, and success, their BPM suites must make it easy to design, manage, improve, and control business processes—even unstructured ones.

In this webcast, leading industry analyst Bruce Silver will discuss what the term business-driven means and how case management and support for unstructured processes help organizations better serve their customers.

Join this webcast and learn about:

  • Oracle Business Process Management Suite and how it enables business managers and analysts to easily design and manage process
  • The capabilities that make Oracle’s BPM solution more business-driven, flexible, and agile
  • The addition of adaptive case management and how it now enables users to manage unstructured processes, covering all possible process usage patterns and scenarios

Register Here

Saturday Jun 29, 2013

Oracle Process Accelerators Release 11.1.1.7.0 Now Available

The new Oracle Process Accelerators (PA) Release (11.1.1.7.0) delivers key functionality in many dimensions: new PAs across industries, new functionality in preexisting PAs, and an improved installation process.

All PAs in Release 11.1.1.7.0 run on the latest Oracle BPM Suite and SOA Suite, 11.1.1.7. New PAs include:

  • Financial Reports Approval (FRA): end-to-end solution for efficient and controlled Financial Report review and approval process, enabling financial analysts and decision makers to collaborate around Excel.
  • Electronic Forms Management (EFM): supports the process to design and expose eForms with the ability to quickly design eForms and associate approval processes to them, and to then enable users to select, fill, and submit eForms for approval
  • Mobile Data Offloading (MDO): enables telecommunications providers to reduce congestion on cellular networks and lower cost of operations by using Oracle Event Processing (OEP) and BAM to switch devices from cellular networks to Wi-Fi.

By adopting the latest PA release , customers will also be able to better identify and kick-start smart extension of their processes where business steps are supported by Apps: PA 11.1.1.7.0 includes out-of-the-box business process extension scenarios with Oracle Apps such as Siebel (FSLO) and PeopleSoft (EOB).

Tuesday Jun 04, 2013

Last Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013 submissions - Only 2 weeks to go

You have less than 2 weeks left (June 18th) to submit Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013 nominations.

As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware.

Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer.

Please visit www.oracle.com/us/corporate/awards/middleware/index.html for more details and nomination forms.

Our Oracle Service-Oriented Architecture & Business Process Management” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository...

To submit your nomination, the process is very simple:

For more information, please refer to previous blog article: Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013

Monday Apr 15, 2013

Call for Nominations: Oracle Excellence Awards for Oracle Fusion Middleware Innovation 2013

Oracle is pleased to announce the call for nominations for the 2013 Oracle Excellence Awards: Oracle Fusion Middleware Innovation. Jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, the Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across 8 distinct categories:

  • Oracle Exalogic Elastic Cloud
  • Oracle Cloud Application Foundation
  • Oracle Service-Oriented Architecture & Business Process Management
  • Oracle WebCenter
  • Oracle Identity Management
  • Oracle Data Integration
  • Oracle Application Development Framework and Fusion Development
  • Business Analytics (Oracle BI, Oracle EPM, and Oracle Exalytics)

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2013 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Tuesday, June 18th, 2013, for a chance to win a FREE registration to Oracle OpenWorld 2013 (September 22-September 26) in San Francisco, California.

Top customers will be showcased at Oracle Open World 2013, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

To submit your nominations, please follow the following steps:

  1. Download and complete the Oracle Fusion Middleware Innovation Awards nomination form for SOA/BPM with as much detail as possible. Please do not leave any information blank.
  2. Submit completed form and any relevant supporting documents to Innovation-Middleware_us@oracle.com.
    • Email subject: <Category_CompanyName_InnovationAwards2013> when submitting your nomination.
    • Name all supporting documents with “companyname_solutionname_filename.xyz”

To maximize your selection chances, please have a look to this blog article.

For additional details, go HERE.

Wednesday Apr 03, 2013

BPM 11g Update Released

The Oracle BPM product team is happy and excited to announce that BPM 11.1.1.7 is now publicly available. This is a major update to BPM 11g and makes it easier for business to design, run, and improve business processes. See the press release here.


While there are many new features and enhancements in this release, in this blog, I will highlight the 2 features that I am most excited about: Web Forms and Adaptive Case Management. You can read about all the other new features and enhancements in the What's New in BPM 11.1.1.7.0 document.


Web Forms

Web FormsWeb Forms enables a business analyst to design forms (the user interfaces needed for process to interact with participants) from within Process Composer. Business analysts can go top down and start from a blank canvas and create the form by dragging and dropping controls. In this case the business object is automatically inferred based on the form. Or if there is an existing business object, the analyst may choose to create a form based on it by simply dragging and dropping the business object or its elements on the canvas. Web Forms enable behavior to be specified using declarative properties; it also supports a developer adding standard Javascript rules for more advanced behavior.


Web Forms are based on standard HTML, CSS, and Javascript technology and provide built in AJAX behavior.


Web Forms along with related features such as Business Object editor and Player, no enables a business analyst to model, simulate, implement, play, and deploy the process from within Process Composer. Of course there will be scenarios, such as when new services need to be developed or complex data transformation needs to be done, where a developer will need to refine the process in BPM Studio, and we continue to support collaborative development across Composer and Studio.


Adaptive Case Management

Case Management

While we have always supported Case Management as a use case and many of our customers are doing Case Management scenarios with Oracle BPM 11g, in this release, we introduce Case Management as first class feature of BPM 11g. What that means is that we are introducing the notion of Case, Case Activities, Case Policies, Case Events, and Case Stakeholders and a case engine to manage their execution.


To summarize these features, it is useful to explain the difference between case activities and BPMN activities. While a BPMN activity is created when the process reaches a modeled state and then process waits for the activity to be performed, case activities are available as a menu of choices to the appropriately privileged stakeholders. The stakeholders apply their judgement and discretion in deciding which activities to perform and in which order. This enables a broad spectrum of knowledge worker driven use cases, where a traditional process may be too restrictive.


Case policies can be used to constrain or guide the freedom allowed. Based on case data, state, and events, they can enable, disable, or require certain activities or fire new case events.


Case management is a component of the BPM product and case can be added to any existing BPM projects. Case and BPMN processes and sub-processes interoperate seamlessly. A case activity can cause a BPMN process or sub-process to be invoked or it can communicate to an active process instance via event. This means that you can expand the boundaries of your existing BPM processes very easily leveraging this new capability.


Feedback from Early Adopters

Many of our customers and partners have been using Beta version of this release, and feedback from some of them is included here:

Leon Smiers, Capgemini

Capgemini is pleased to see that case management is now added to the Oracle SOA and BPM stack. This small addition broadens the already rich BPM architecture, making it possible to combine BPM processes into cases based upon lifecycle, milestones and events in a very fast and agile way.

When implementing our processes, Capgemini needs tooling that supports design workshops and plays a part in closing the loop between analysis and development. Oracle Process Composer is the browser-based business analyst tool used in workshops to design processes. Oracle developed this tool spectacularly with human task form design capabilities, simulation, and, process player, which permits running processes in situ in the browser.

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Jon Petter Hjulstad, e-vita as

BPM PS6 brings us closer to the power of BPM! One of the focus areas in this release is making it simpler for business people to draw the process, design input forms, test the process out in Process Player, to do simulations - all in a web interface. All this will give IT a better base for further refinement - the result will be fewer iterations before the process is ready to deploy. The other thing I am looking forward to is OEP PS6 - The NoSQL-integration will be very useful!

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Richard Schaller, [ipt] Innovation Process Technology AG

[ipt] is pleased to see that Oracle added compelling new features to the new release of the Oracle BPM  Suite. This release is another milestone for closing the gap between the business and IT in the domains of collaboration and ease of use. The new Web Form feature will allow business users to see how the human task form will look like during the design workshops. The web-based process player enables business analysts to simulate, test and validate the processes in order to ensure that business needs are fulfilled.

[ipt] is convinced that these two features will significantly reduce the development life cycle and create solutions of higher quality.  The adaptive case management solution will put skilled end users in the position to decide which steps they will have to take next in the process based on the current contextual information. This is a common requirement in the public insurance and health sector.

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Lucas Jellema, Amis

"Depending on the industry, organization and type of business process and its actors, a process can be iron clad and straightforward to capture in a BPMN definition. However, in many environments, the business process - or part of the process - is not fixed. Which steps are to be executed and in which order: it depends on the situation. Typically a an experienced professional makes the call as to how to proceed through the process - using predefined process activities and sub-process. This type of business process is indicated with the term 'case management'. The role of BPM and the BPM engine is somewhat different because in this approach each process instance can be in part a predefined flow and in part a sequence of activities determined by a knowledge worker or even by (real time decisions based on actions from) consumers. The support for Adaptive Case Management that Oracle has added to Oracle BPM Suite in this latest release means a breakthrough in the support for (partially) unstructured business processes. AMIS is very keen on using this feature for a wide range of organizations structuring, streamlining and optimizing their business processes."

"The BPM Process Composer brings business users and analysts closer together with designers and developers of BPM processes. The browser based user interface of Process Composer shows the same information that the technical specialists work on. With the latest release of Oracle BPM 11g, the Process Composer allows users to simulate a business process - even before it has been fully implemented - in order to find bottlenecks and discover optimization opportunities. Improvements to the process - documentation, annotations as well as real process enhancements - can be made through the Process Composer. Two new features are especially interesting to AMIS and our customers: The new Process Player option allows users to validate, test and playback the business process in an easy way within the composer. Note that all process activities need not have been implemented yet to already play the process, ensuring that its design meets the business and customer needs. The new WebForms option in Process Composer allows the creation of simple and effective user interfaces for human tasks in the business process that do not require rich and complex pages leveraging data from backend data sources. This feature will facilitate the rapid prototyping of business processes including human-process interactions for example for quick decisions."

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Mark Simpson, Griffiths Waite

Griffiths Waite are delighted with the improvements in BPM 11gPS6, this is not a small incremental release but a big step for BPM technology at Oracle. The BPM Product Management team have really listened to feedback with the introduction of Case Management activities, improved business modelling experience, a design environment that allows the modeller to play the process in a simulated context and a better way to build simple web forms. In addition to these major enhancements, Oracle have also rolled out a large number of smaller improvements that fill gaps and bring increased functionality in comparison to other BPM tools; such as better working calendar functionality, more complete api’s, an improve  d user workspace and better support for business users to define their BPM data. When you add this to the already mature and stable integration to SOA Suite, we have an impressive end to end suite for process and service design and execution which has had a huge focus placed on usability for designers, developers and end users based on partner and customer feedback.

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Torsten Winterberg, OPITZ CONSULTING

OPITZ CONSULTING is already using Oracle BPM Suite 11g in several successful projects. We were very pleased to see the investment Oracle is putting into this tooling, with PS6 being more a major release than just a patch set. We took part in the PS6 beta program and therefore had the chance to test all the new functionality in detail. Greatest things are the improved web based development experience with process composer, which became much more mature. Player is a great feature to quickly understand modeling consequences. Most important for us are the new case management features. A bunch of customers is waiting for this new level in bpm projects – interesting times are ahead.

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Andrejus Baranovskis, Red Samurai Consulting

"Very excited about Adaptive Case Management in BPM PS6. This will make ADF interfaces implementation for BPM tasks and processes more natural and business oriented. I believe this will help to increase BPM PS6 adaption across different projects."

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Friday Oct 19, 2012

Congratulations to 2012 Innovation Award winners in BPM category

Last year many of our customers went live on BPM 11g. It is my extreme pleasure to congratulate two of them – Amadeus and Navistar – for being awarded Oracle Fusion Middleware Innovation Award at Oracle OpenWorld 2012.

We invited our customers to submit their most innovative BPM implementations that have delivered substantiated value to them. This year we saw more than 20 submissions from our customers seeing significant business value from their live BPM 11g deployments. The submissions came from across the world, spanning various industry verticals including manufacturing, healthcare, logistics, Hi-Tech, Public Sector, Education and covering many process usage patterns. Award submissions were evaluated based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture.

Amadeus Team Receiving Award

Amadeus Team Receiving Innovation Award from Hasan Rizvi

Congratulations to Amadeus and Navistar and their teams on being recognized from among some very strong submissions and more importantly for the business value delivered. It is an honor to be part of your success and to play a small role in the innovation you drive.

Navistar is a leading truck manufacturing company which produces International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, and Navistar RV brands of recreational vehicles. The company also provides truck and diesel engine service parts.

Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travellers and travel providers.

Both Navistar and Amadeus have leveraged Oracle BPM Suite to improve visibility into their business and made their business more agile and efficient. We congratulate them again and wish them continued success in their business and future BPM initiatives.

Tuesday Oct 02, 2012

Open World Session - BPM, SOA and ADF Combined:Patterns learned from Fusion Applications

Blog by Meera Srinivasan (Oracle Product Management)


Today afternoon (10/2/2012), Mohan Kamath, and I (Meera Srinivasan) delivered an Open World session on how Oracle Fusion Applications (the next generation business applications from Oracle), use Oracle BPM, Oracle SOA and Oracle ADF products. These adoption patterns can be applied in a generic manner to produce process-centric, user-centric, highly customizable and extensible next generation application. The session was well attended and we had lively discussions with the attendees during Q & A. We started with why as an application developer, you should look at BPM for creating a process-centric application and presented the following fusion adoption patterns

  1. Model driven agile development
  2. Customization and Extension
  3. Guided Process Interactions
  4. Personalization and Customization of End User Interfaces
  5. Approval Flows

Fusion HCM, On Boarding Process - Activity Guide Interface was used as an example for the Guided Process Interactions adoption pattern and the Fusion CRM BPM Process Templates for Customization adoption pattern. In the Personalization and Customization of End User Interfaces section, we looked at how ADF is used within Oracle BPM and the various options available to customize end user interfaces. We also presented how Oracle Procurement does complex approvals using Rules and Approval Management Extensions.


We hope you found the session useful, and please do try to attend Heidi’s session on dynamic case management:
Case Management Patterns with Oracle Unified Business Process Management Suite. Marriott Marquis - Salon 7, Thu 11:15 AM - 12:15 PM


OpenWorld Session: BPM Analytics - Process Dashboards, BAM and Intelligent Optimization

Blog Contributed by Payal Srivastava, Oracle Product Mamagement

 
Margin of error for the business is shrinking dramatically. Business needs to accomplish more with less i.e. minimal investment with quick ROI. Learn how you can leverage Oracle BPM suite and complementary technologies to create a robust analytics capability to provide visibility into operations to  C-level executives and Operational managers. We will talk about BPM analytics options available today that will not only enhance the visibility but allow you to intelligently optimize the business process at design time as well as run time.  The session will share some exciting this on our roadmap. 

Come meet with the Oracle team members  from Product Development (Avinash Dabholkar , Eric Hsiao) and Product Management (Payal Srivastava) at the session. We would like to hear  your questions/comments about  our offering and roadmap.

BPM Analytics: Process Dashboards, BAM and Intelligent Optimization,

Moscone South 308, 10/3/12 @11:45am – CON 8598

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