Tuesday Oct 28, 2014

Bridging the Gap Between Vision and Execution with BPM

Today’s organizations face increasing business pressures due to globalization, changing competitors, stricter regulations, faster pace of innovation, and demand for better customer service. Trends such as mobile, social, cloud, and analytics have a profound impact on a company’s business and its core business processes. Companies expect business driven rapid process automation, seamless collaboration among all stakeholders, deep insights for better busness decisions, unprecedented agility and operational excellence. These new set of dynamics demand a vision that can capitalize on the innovation and changing trends and deliver value across the board. Delivering on this vision requires an underlying comprehensive, unified, and robust BPM platform that can handle intelligent and adaptive business processes for both unstructured, automated flows as well as dynamic, collaborative case management.

Oracle BPM Suite empowers business users to own their processes and the user experience while enabling effective business/IT collaboration. To take a deep dive into Oracle BPM 12c and bridge the gap between vision and execution, join us with the latest BPM eBook that contains technical resources, case studies, customer testimonials, and more. This guides you through the following areas to help you deliver on your vision for digital transformation 

-Extending Existing Applications
-Improving the Customer Experience
-Achieving Greater Responsiveness
-Managing Unstructured Business Processes
- Justifying the Value of BPM
- Getting started with Oracle BPM Suite

Leverage the BPM eBook today: Bridging the Gap Between Vision and Execution

Monday Sep 22, 2014

You are invited! See the Power of Innovation with Oracle Fusion Middleware

The Oracle Fusion Middleware team is very excited to recognize the 2014 Oracle Excellence Awards for Fusion Middleware Innovation winners with a special Awards Ceremony on Tuesday September 30th during Oracle OpenWorld.

Oracle Fusion Middleware Innovation Awards honor customers with cutting-edge use of Oracle Fusion Middleware technologies to solve unique business challenges or create business value. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture.

If you are planning to attend Oracle OpenWorld in San Francisco or plan to be in the area during Oracle OpenWorld, we hope you can join us, and bring back to your organization real-life examples of Fusion Middleware in action.

   Oracle Excellence Awards Ceremony: Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators (Session ID: CON7029)

   When: Tuesday September 30, 2014

   Time: Champagne Reception 4:30 pm, Ceremony 5-5:45 pm PT

   Where: Yerba Buena Center for the Arts, YBCA Theater (next to Moscone North) 700 Howard St., San Francisco, CA, 94103


To learn more about last year’s award winners please read our blog post: Innovation Award Winners Celebrated at A Grand Ceremony at OOW: Event Highlights

To attend this Award Ceremony, Oracle OpenWorld Badges are required. You can register for this session through the Schedule Builder on the Oracle OpenWorld website. If you are not attending the conference, but will be in the area and would like to join the celebration – please RSVP HERE and we will provide a complimentary Discover Pass code that you can use to register, pick up your badge, and attend the Award Ceremony session.

We hope to see you there!

Thursday Sep 18, 2014

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Oracle WebCenter & Oracle BPM Customer Appreciation Reception
You’re invited to the Oracle WebCenter & Oracle BPM Customer Appreciation Reception!

Oracle WebCenter & Oracle Business Process Management (BPM) partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream & VASSIT invite you to a private cocktail reception at one of San Francisco's stunning National Historic Landmarks. Please join us and other Oracle WebCenter & Oracle BPM customers for heavy hors d'oeuvres and cocktails at this exclusive reception. You do not need to be an Oracle OpenWorld attendee to join us at the reception. If you will be in the San Francisco area, please RSVP to attend!

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Monday, September 29, 2014
6:30 p.m. – 8:30 p.m.

Old Mint, Mint Plaza
San Francisco, CA 94103
+1.415.537.1105

Register Now Red-arrow



Please RSVP by September 22, 2014. You will receive an e-mail notification confirming your attendance for the event.

Don’t miss the opportunity to talk with fellow customers and executives from Oracle WebCenter & Oracle BPM Product Management, Product Marketing, and Oracle’s premier Oracle WebCenter & Oracle BPM partners. We look forward to seeing you at this event!

Partners

If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

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Wednesday Sep 03, 2014

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes Description: In June 2014, Oracle launched Oracle Business Process Management Suite 12c (Oracle BPM Suite 12c), the industry’s most social, unified, and complete business process management solution that helps organizations plan and manage their entire business architecture. Thanks to tighter integration between Oracle BPM Suite 12c and Oracle WebCenter, a new adaptive case management feature delivers better, more-flexible case management for these traditionally thorny business processes.
[Read More]

Wednesday Jul 30, 2014

Oracle BPM 12.1.3 Process Documentation Sample available on java.net

Two weeks ago I blogged about the new features and improvements to process documentation in Oracle BPM 12.1.3. A sample is now available on java.net for download. This sample includes:

  • A lab document explaining how to use the import feature in Oracle BPM Composer and Studio to convert Visio, XPDL, BPMN 2.0, Oracle Workflow, and Tutor documents into BPM processes. A sample Visio file is included in the download so you can see how the feature works.
  • The same lab document leads you through adding process documentation via the business properties.
  • You are also guided through using the narrative view to edit your sample process.
  • Then the lab prompts you to create process reports to bring all of your process documentation together in one HTML or PDF document.
The sample also includes a lab solution so you can import the project with all of the process documentation already added.

Wednesday Jul 23, 2014

Oracle BPM & Adaptive Case Management

Oracle's Prasen Palvankar speaks on Adaptive Case Management

Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience



Avio Discusses Oracle's Business Driven Process Management

Dan Atwood of Avio discusses how Oracle BPM Suite empowers businesses users to design and improve processes and achieve higher visibility and efficiency.

Friday Jul 18, 2014

Process Documentation in Oracle BPM 12.1.3

How to use features in Oracle BPM 12.1.3 to create and share documentation for projects, processes, and activities.

  • Narrative View
  • Business Properties
  • Process Reports
    • Detailed Business Process
    • Business Requirements
    • Issues and Comments
    • Data Objects
    • Process vs Data
    • Human Tasks vs Process
    • Service vs Process
    • User Tasks
    • Process Image
    • RACI
[Read More]

Wednesday Jul 16, 2014

Capture Higher Level Business Models with BPM Process Composer in 12.1.3

When customers extend their project objectives from beyond traditional departmental boundaries to the enterprise as a whole, the BPM strategy is not driven by only a few processes but by hundreds of processes, some mission-critical to the overall value stream, others in a supporting role. There is a need to capture a macro, or big picture view and provide a way to categorize, analyze, and document these vast collection of processes, and understand their mutual dependencies, strategic importance and business alignment. In Oracle BPM 12c, we are excited to introduce light-weight Business Architecture capabilities within Process Composer that help to capture this macro view in a standard way and provides a formal link between business goals and actual BPM Projects that an organization undertakes. It allows you to create a blueprint of your enterprise that provides all stakeholders an understanding of how the enterprise goals and objectives are in alignment with the projects themselves.

One of the prime use cases for the broader level of modeling is Process Decomposition which is support to break down ("decompose") process complexity into manageable parts and is depicted by a hierarchy. The Enterprise Process Map is the entry point for process decomposition. This level defines the top level business functions or process areas of the enterprise. Each top level business further drills down into a hierarchy of Value Chains, and ultimately link to operational business process flows in BPMN. Another way Business Architects can represent the relationship between these Business Architecture artifacts is via a Strategy Model which is used for creating, editing, and linking the assets. It provides a mind map like editing view. Business analyst captures business intent and strategic alignment of processes via a Strategy Model.

The actionable angle in Business Architecture has been captured through rollup KPIs, which help measure the organization’s success metrics. KPIs can roll up from the BPM execution platform i.e. from business processes all the way up to Value Chains. The fact whether the KPIs are being met or not is exposed in a Process Criticality KPI report which will show how different process areas are performing and aids with identifying process candidates that can produce the maximum ROI through process optimization.

You can always refer to the sample posted here to get more details on the Business Architecture capabilities in 12.1.3. Have fun!

Monday Jul 14, 2014

New release of Solution Accelerators now available on OTN

The new release of Solution (aka: Process) Accelerators is now available on OTN.  This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.

Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.

The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.

Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.

Other accelerators have also been improved, including:

• Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire

• eForms Management, now with the option to remotely deploy a Citizen eForm for submission

• Internal Service Requests, now with examples of department-specific approval tasks

• Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite.

Friday Jun 27, 2014

Oracle BPM 12c now GA!!

Oracle BPM Suite 12c is now GA!

We are pleased to announce that as of today (June 27, 2014) Oracle BPM Suite version 12.1.3, unified platform for both BPM and Adaptive Case Management is Generally Available.

With the Oracle BPM 12.1.3 release, we are offering a comprehensive, unified and robust platform to build intelligent business processes (both structured automated flows as well as dynamic collaborative cases) that are flexible, adaptive and aligned with business objectives. With the addition of business friendly features such as business architecture, verbal rules, requirements capture, new UI for easy to design dashboards and many developer features, the platform provides the empowerment that business desires and the power that IT requires to be an efficient enabler for business. Oracle BPM together with Oracle WebCenter Content and Oracle WebCenter Portal enables organizations to embrace key tenets of digital business by designing processes that enable rich multichannel digital experiences for customers and employees, enabling expansion into new markets and revenue growth opportunities.

Highlights:

· Light-weight Actionable Business Architecture

· Business friendly verbalization of Rules and excel integration of Rules Decision Table

· Business context for processes and impact analysis reports

· Groovy based scripting, full support for debugging and a number of developer productivity features

· 1-click developer, low memory footprint Quick Start Install

· Enhanced out of the box dashboards for performance, trend and bottleneck analysis of processes, activities and people

· Innovative business friendly unification of Business Activity Monitoring (BAM) with the complex query processor engine for identifying emerging trends and risks for proactive actions

· Deep integration of BAM component and Oracle BI for unified dashboards and side by side historical comparisons

· Modern, business user friendly BAM Composer

· Linking cases, sub-cases and case dashboards for Adaptive Case Management

· Integration with Oracle R for predictive analysis to determine next best action

· Tool led migration from Oracle BPM 10g to Oracle BPM 12c

· Seamless upgrade from 11g to 12c without business disruption

For more details on the releases, please have a look at the following documents:

Friday Apr 11, 2014

Innovation Springs to Life! Award Nominations Now Open!

2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation

Oracle is pleased to announce the call for nominations for the 2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation.  The Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value.  This year, the awards will recognize customers across nine distinct categories:

Customers may submit separate nominations forms for multiple categories; The 2014 Fusion Middleware categories are as follows; subject to change:

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2014 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Friday, June 20th, 2014, for a chance to win a FREE registration to Oracle OpenWorld 2014 (September 28-October 2) in San Francisco, California.   Top customers will be showcased at Oracle Open World 2014, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

NOTE: All nominations are also considered for Oracle OpenWorld Session presentations and speakers. Speakers chosen receive FREE registration to Oracle OpenWorld. 

For additional details, See: Call for Nominations: Oracle Fusion Middleware Innovation

Last year’s winners can be seen here: 2013 FMW Innovation Winners

Friday Mar 28, 2014

The Top 5 Business Challenges in Financial Services. Oracle Process Accelerators as a Solution

Here at Oracle, we continue to release Process Accelerators for additional solutions.  These Accelerators help achieve process excellence faster with end-to-end implementations of common business processes.  They are Ready-to-use and extensible, and include industry specific best practices. 

One common industry where Process Accelerators are used to speed the delivery of business process management solutions is Financial Services.  We've recently produced a whitepaper that identifies the top five business challenges in the financial services industry and outlines how adopting Oracle Process Accelerators can give a competitive edge.

We hope you find it useful and informative!  

http://www.oracle.com/us/technologies/bpm/process-accelerators-in-finance-1905502.pdf 

Tuesday Mar 11, 2014

Oracle Process Accelerators 11.1.1.7.1 now available on OTN

Oracle Process Accelerators 11.1.1.7.1 is now available on OTN. This new release has been focused on improving PAs with most customer demand while building solutions that showcase new BPM functionality, including Adaptive Case Management, and Oracle apps extensibility.

The portfolio of Oracle Process Accelerators now serves additional industries like Insurance. This release also increases the value of BPM out-of-the-box solutions for Financial Services and the Public Sector.

This latest release includes two new PAs:

· Insurance Claims Management: ICM is the first accelerator centered on Adaptive Case Management (ACM). ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules.

· Oracle Process Accelerator for Loan Origination supporting both personal and business loans, and easily extensible to many additional loan types thanks to the underlying extended financial framework.

PA 11.1.1.7.1 also includes out-of-the-box integration scenarios with Oracle E-Business Suite, delivering end-to-end business flows with Employee Onboarding, in addition to the already available PeopleSoft and Siebel integration scenarios delivered with previous releases.

Other PAs have also been improved, most notably eForms Management, now with improved citizen eForm submission, and Financial Reports Approval, enhanced based on customer feedback to enable approval processes of financial reports using Microsoft Excel extensions.

Please stay tuned for an upcoming webinar on this new exciting release.

Wednesday Dec 18, 2013

Process of Process Management

In some of the past discussions, we have talked about the Six Business Process Management best practices to start BPM journey.

They are as follows:

1. Find the right process (Business Impact vs. Frequency of change vs. complexity)

2. Identify KPIs and define success

3. Involve business users

4. Put governance in place

5. Get executive sponsorship

6. Achieve quick early wins

These are good pointers for a healthy start, but what next? How can we make sure that the BPM practice in an organization is not just limited to automating one odd process? To reap its full potential, it should become a way of life, enterprise wide program. Companies that have developed a successful BPM program have gained immense benefits, not only from improved operational efficiency, better customer satisfaction but also reduced IT costs and time to solution. Adept organizations are known to deploy new process applications in a couple of weeks and make changes to deployed processes in real-time.

Once you have achieved the success with your first BPM project, start thinking about other opportunities that can benefit from BPM as well as about “Process of Process Management”. Think about other process improvement initiatives in your organization, how BPM can align with those. Are you running on lean, six-sigma methodologies? Do you practice TQM, have ISO certifications? Consider how BPM can help you achieve better quality results while you leverage the existing business improvement methodology.

We talk about “process governance from the start”, as one of the best practices, because it determines if your BPM initiative will take the shape of enterprise wide business improvement program or will be soon forgotten as a fad.

BPM is not just system integration or one time automation of manual process. It is about continuous improvement. Unless there is a right design and methodology in place, we are essentially creating a new monolithic application that is as rigid as existing systems. We want process design that is easy to maintain and flexible to change. If we do not get that from BPM implementation, its further adoption suffers.

Here are some of the factors that will impact the BPM adoption rate:

  • Methodology for modeling, analysis and approvals – What are the roles involved in process modeling and analysis. What is the process of review and approval?  Determine the processes that need to be modeled; use strategy maps and value chains to prioritize the modeling of business processes.
  • Modeling standards and patterns – Are there any repeatable process modeling patterns in the business e.g. voting, 2-eye principal, approval chains. Identify and standardize those across all process applications. Determine the process model hierarchy ( level 1, level2, level3 etc.) where each deeper level has incrementally finer details of the process than one above  and higher levels abstract the details for easier understanding.
  • Process storage and versioning – Establish a process repository where contributors can store their processes. Establish a standard way of versioning the process models and other process artifacts?
  • Process reusability – Perhaps most important factor in the success of BPM program is process reusability. Determine the reusable components in the process. Meaning, identify all the components that can be used in other similar processes. These could be sub-processes, forms, form fragments, business objects, rules, integration adapters. We do not need to redesign these for each process. We should be able to reuse these. We may also want to externalize some of these components like rules or integration adapters so that they can be changed independently of the process. This is something critical for process agility.
  • Process health checks – Determine the frequency to check the health of a process. Know the KPIs that should be monitored. Make sure that processes are running within their limits, and any variances raise an alarm. This should be a part of process design.
  • Frequency of change – Identify the processes that need to be updated quarterly, half-yearly or annually. Plan for newer versions, plan for instance patching and have instance migration strategy in place. Keep frequently changing components external to the process so that those can be changed without process redeployment e.g. business rules.

The idea is to expedite the BPM adoption across organization and to move the organization higher up in BPM Maturity. If you have not already, take quick self-assessment quiz and see how you compare to your peers in BPM maturity. You will get a valuable customized report in the end that you can review with your colleagues and discuss next steps.

Wednesday Nov 27, 2013

A Primer on Process Accelerators

Author: Tanu Sood, Principal Product Director

In yesterday's post, Ajay Khanna, Senior Principal Product Director at Oracle, discussed the merits of abstracting out processes from applications into the middleware layer with Business Process Management. That's Oracle AppAdvantage, the advantage of using Oracle Fusion Middleware technologies strategically with Oracle and other enterprise applications to extend and enhance business value. By abstracting process management out of the applications, organizations can adopt flexible processes, newer technology trends, improve user experience and eliminate disruption in application migrations, upgrades and maintenance.

Today's post is about Process Accelerators and the value these add to speed time to market for organizations.

Built on Oracle BPM Suite, Process Accelerators are pre-built, best practices processes that are customizable and extensible to fit specific customer requirements. Oracle Process Accelerators leverage best practices and domain knowledge. Industry process accelerators embody industry-specific best practices and patterns in addition to Oracle BPM Suite best practices. Horizontal process accelerators provide instant functionality and reuse for processes common in most organizations and can be easily modified to fit your requirements. Oracle Process Accelerators simplify implementation and reduce time-to-value for an organization’s business process management initiatives.

Check out this video for a primer on Process Accelerators:

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