Monday Oct 22, 2012

The Best BPM Journey: More Exciting Destinations with Process Accelerators

Oracle Open World (OOW) earlier this month has been a great occasion to discuss with our BPM customers. It was interesting to hear definite patterns emerging from those conversations: “BPM is a journey”, “experiences to share”, “our organization now understands what BPM is”, and my favorite (with some caveats): “BPM is like wine tasting, once you start, you want to try more”. These customers have started their journey, climbed up the learning curve, and reached a vantage point that allows them to see their next BPM destination. They see the next few processes they are going to tackle and improve with BPM.

These processes/destinations target both horizontal processes where BPM replaces or coordinates manual activities, and critical industry processes that the company needs to improve to compete and deliver increasing value. Each new destination generates value, allowing the organization to reduce the cost of manual processes that were not supported by apps/custom development, and increase efficiency of end-to-end processes partially covered by apps/custom dev.

The question we wanted to answer is how to help organizations experience deeper success with BPM, by increasing their awareness of the potential for reaching new targets, and equipping them with the right tools. We decided that we needed to identify destinations, and plot routes to show the fastest path to those destinations. In the end we want to enable customers to reach “Process Excellence”: continuously set new targets and consistently and efficiently reach them.

The result is Oracle Process Accelerators (PA), solutions built using the rich functionality in Oracle BPM Suite. PAs offers a rapidly expanding list of exciting destinations. Our launch of the latest installment of Process Accelerators at Oracle Open World includes new Industry-focused solutions such as Public Sector Incident Reporting and Financial Services Loan Origination, and improved other horizontal PAs, including Travel Request Management, Document Routing and Approval, and Internal Service Requests. Just before OOW we had extended the Oracle deployment of Travel Request Management, riding the enthusiastic response from early adopters among travelers (employees), management and support (approvers). “Getting there first” means being among the first to extract value from the PA approach, while acquiring deeper insights into the customers’ perspective. This is especially noteworthy when it comes to PAs, a set of solutions designed to be quickly deployed and iteratively improved by customers.

The OOW launch has generated immediate feedback from customers, non-customers, analysts, and partners. They all confirmed that both Business and IT at organizations benefit from PAs when it comes to exploring the potential for BPM to improve their business processes. PAs help customers visualize what can be done with BPM, and PAs are made to be extended: you can see your destination, change the path to fit your needs, and deploy.

We're discovering new destinations/processes that the market wants us to support, generic enough across industries and within industries. We'll keep on building sets of requirements, deliver functional design, construct solutions using Oracle BPM, and test them not only functionally but for performance, scalability, clustering, making them robust, product-quality. Delivering BPM solutions with product-grade quality is the equivalent of following a tried-and-tested path on a map.

Do you know of existing destinations in your industry? If yes, we can draw a path to innovative processes together.

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