Thursday Apr 19, 2007

When customer support's favorite tool is a hammer

A few years ago a friend told me that in her country, tooth cavities were almost always treated by pulling the tooth. Her country has now grown to become one of the most prosperous in the world and while healthcare is one of the government services which lagged during this boom, dentists now usually try to do whatever they can to save the tooth. Unfortunately the field of consumer computer service is still relatively medieval...

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